ComplaintsforEdibles Incredible Desserts

• Initial Complaint

  06/24/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I began working with ***** from Edibles Incredible December 30, 2022. I sent an email with all of the wedding details (Exhibit A). ***** called and went over the details. We spoke several times via phone between December 30 and March 25, 2023 to go over details such as color. I signed, scanned, and attached the contract via email (Exhibit B) that has White BC circled and light blue BC crossed out. On March 29, I paid for the cake in full. We spoke 4 more times on the phone between March 30 and the wedding on May 27. On May 20, ***** called my husband to confirm the cake would be blue. He told her to stick to what the contract says. I called ***** within 2 hours of her phone call with my husband to confirm the cake would be white. On May 27, Edibles Incredible delivered a blue wedding cake to my wedding. My coordinator signed for it and wrote that I will need a refund because it is not the correct cake (Exhibit C). The coordinator called ***** to tell her to either fix the cake or refund me. On May 28, I emailed ***** asking to talk with her about the blue cake (Exhibit D). With no response, I sent another email on June 16 stating I want a full refund (*********). On June 24 I spoke with ***** on the phone. She said they had made a mistake however she kept reiterating that I wanted a blue cake back in December. She claims to have misread the email from December 30. Since December 30, we have spoken several times and confirmed the cake to be white. She refuses to give a full refund because the guests ate the cake. It was either we served the blue cake or had no cake at our wedding. She said she would only give a full refund if something was wrong with the cake. There was something wrong with the cake. It was blue and broke our signed contract, which leads me to believe I am eligible for a full refund. ***** then said she can give me a $100 refund. I don't think this is acceptable. The contract was not fulfilled.

• Initial Complaint

  12/23/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  My daughter's wedding planner recommended this bakery for her wedding cake. We paid for a cake tasting and my daughter made her flavor choices. Our planner called ***** (an owner of the shop) to share the cake details and number of expected guests so they could write up a contract for us. They told her they could not "hold the date" (May 20, 2023) until they had received a 50% deposit by credit card over the phone. So, I called them on 12/9/22 to make the deposit of $663.56. They never followed up by emailing me the contract FOR MY SIGNATURE nor did they send me a copy of the receipt. My planner and I spoke with them on at least 3 occasions to try to get them to send the contract details but there seemed to be confusion as to WHO of their current 3-man shop had the contract in-hand. So, on 12/20/22 I called to let them know I was just too uncomfortable to go through with this order. I asked them to cancel the order. ****, (the shop co-owner), was unapologetic in saying that they had tried to email the contract but the email address was wrong. (They wrote it down wrong). He said that IF they send me a "refund", it will be only $463.56 since they have a $200 processing fee for cancellations AS STATED IN THE CONTRACT that is UNSIGNED by me since they didn't send it till I cancelled the order. I paid the requested 50% deposit on 12/9. I cancelled by phone at 1pm on 12/20. I received acknowledgement of our cancellation via email from ***** at 5:15pm on 12/20. I cancelled in writing via email on 12/21. Today is 12/23 and I have not received my FULL REFUND.

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