ComplaintsforDive-In Pools of Virginia
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hired Richard L***, owner of Dive In Pools of Virginia, in July 2022 to replace the automatic pool cover at my home. He insisted he had the time and could save money because of his contacts and experience. I had just lost my husband and was going through the process to sell our home. Since L*** had done previous work satisfactorally, I agreed. He estimated the cost to be $8,000-$10,000. By September, L*** abandoned the job completely after being paid a total of $9,000. He refused to answers any calls and texts. He simply disappeared and left the new motor and tools abandoned. I had been under a lot of pressure to sell our home and to complete the replacement of the pool cover as the buyers expected. I worked diligently to find a reputable pool cover company to fix the mess L*** had made, while the pool sat 2/3 open and unprotected. Luckily, I was referred to a very good company who acted immediately to help and finished the job in a matter of hours, charging me what I'm sure was less than their normal fee. They are very good people. They took care of all necessary parts, etc. and my bill was $5,400. I want L*** to reimburse me for that cost since he was already paid $9,000.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.