4 Customer Reviews
Review from Melanie N
1 star02/15/2024
Awful location to have your vehicle serviced at. This location does not have qualify technicians to service high-luxury vehicles.Review from Houssam Q
1 star01/27/2024
The management team at this Checkered flag Audi in Virginia Beach don't respond to any emails or messages from customers. I sent 3 consecutive emails to 3 different level managers complaining about my time that was wasted in a first attempt to fix a rattling noise coming from the sunroof ( Q5) . I was given a much later day appointment because they didn't have the loaner available, or a ride back home for me. ( their website offer these amenities if you do service at their shop). I have an appointment coming up in about a month ( keeping my fingers crossed).Review from Melanie N
1 star01/21/2023
Just an awful experience with this dealership time after time. The service department is completely not reliable or knowledge. I have been provided with misguided information when it come to servicing my vehicle. Im currently an Jaguar owner I came to the location for the past 2 1/2yrs because it my nearest store but with the most stress. My vehicle currently there now was an unresolve issue that there certified techncian is playing a guessing game on my time and expensive. My service advisor Charlie is not helpful and his manager Jesus has been nothing but a dead end. I need someone to call me to address my car issue asap!Review from Valeria P
1 star11/04/2022
I got into an accident today and I made 8 calls to the Porsche dealership and talked to several people. Despite having only had maintenance there in the past 3 years, I received no help trying to arrange for my car to be taken there. I still don't have an appointment to take my non drivable car there for repair. I was told by three different employees that I would get a call back today and I didn't. Nobody return my call. The people I was transferred to had a full voice mail so I couldn't leave a message. Very unprofessional and terrible customer service when I was in need of their help.
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