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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/16/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Our Evergreen View HOA of ****** **** ******** ***** contracted with Solitude Lake Management to have our pond aerator motor replaced in Dec 2022 for a cost of $**** which we paid them. The motor was replaced but it did not work properly when it was installed in the pond last May 2023. To date Solitude Lake Management has made no attempt to correct the problem or offer a written solution proposal, and communications are extremely poor. We want the work completed or our money refunded. Solitude lake Management bought our previous supplier Aquatic Solutions in 2022 who provided excellent service for our pond aerator for the last 15 years
Business response
01/10/2024
A member of your local Field Operations leadership team has been in contact with you regarding the aerator motor issues. The team has partnered with you to reach a discount agreement on the original invoice, as well as quote for next steps to complete the repair of the aerator system. We appreciate your feedback, and continued partnership with us here at SOLitude Lake Management.Business response
01/10/2024
A member of your local Field Operations leadership team has been in contact with you regarding the aerator motor issues. The team has partnered with you to reach a discount agreement on the original invoice, as well as quote for next steps to complete the repair of the aerator system. We appreciate your feedback, and continued partnership with us here at SOLitude Lake Management.
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Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.