Customer ReviewsforSOLitude Lake Management

Didn't do what they said when they said... At all !!!! Some months never showed up, some months they came twice in a two week span and just walked around the ponds and said yep they look good and left after 20 mins max for two ponds. Don't bother!!! Reviews don't lie and they have some terrible ones.

I've been ghosted. We hired them last year to work on our pond. We had issues with them actually giving us a year end review on what was working and what wasn't. (meaning they never actually told us after I asked three times) This year they came out one time in April for our monthly work and never returned. I have reached out 5/31, 6/6, 6/21/2023... no response from the District Manager. Now our pond hasn't been worked on in 3 months and I wasted money in April for something that works only if you keep doing it. I was told that our account was closed because of a mistake on their part (********* ******* ** *** ***** *** *** ***** ***** **** not ours back in May. Still waiting on this to be resolved. Customer support is nonexistent. I keep being told people are traveling and someone will get back to me... well, I've called 3 times and reached out via the portal twice... still nothing. I reached out via email twice in July and no response either.

Solitude has done a magnificent job removing algae from our canals! The harvester operators, Rocco and JD are amazing. Property owners have been complimenting them on the great work they're doing. Thank you for helping us start our summer off on a positive note! Town of South Bethany, Delaware

We are very pleased with your services. Venetia Gardens 1. Team

Great Workers and Good Customer Service, we have been using them for years now!!

First they have not visited the lake here at Bryn Maw Orlando, Flr this year. No reports and actually for the pass 3 years I have seen them twice. We pay over $200 a month, for what? Yesterday I was on the phone trying to fix their accounting system that had not recorded our payments, correctly. Still waiting for a rep to call or come by the office. They email this option to hear how they were doing. Sad

Solitude was extremely responsive to a request for the removal of landscape debris around the lake beds. They notified the office in advance of their arrival so all preparations could be made if necessary. There was a large palm tree that was pulled out of the lake which they were planning on coming back the next day to pick up. Instead arrangements were made to remove the palm the same day so it did not have to be left beside the lake. Ean and his team were great!

We hired Solitude Lake to manage some water features at our apartment complex. With renovations, we drained one of the ponds and for 9 consecutive months our company's request to reduce the scope of our service were completely ignored as they continued to bill for services they were nor providing. They are unresponsive and clearly do not care about their customers and relationship with them.

Our homeowner's association ********* **** Ellicott City, Md hired this company in 2019 through our property manager Tidewater to maintain our community storm water pond. In the contract, the basin of the pond was supposed to be treated with herbcides for invasive weed growth and kept clear, sandfilter drains kept cleared, reporting to the Community twice a month during spring thru summer, and once a month November to March with any issues. The firm was hired when the Community had a complete rework of the pond to County specifications after the last inspection done in 2018. The Community received "clean" reports thru December 2022 from Solitude. Upon the County's inspection in September 2022 and receiving the report in January 2023, the County stated that the invasive growth needed to be removed and sandfilter drains cleared so the pond could properly drain. There was also a four foot tree growing in the middle of the basin. The management company Tidewater contacted Solitude who stated they were not responsible. As president of the Community Association and having a copy of the detailed contract asked for a meeting with Solitude. Upon meeting, Solitude admitted that they had dropped the ball! We asked that Solitude as stated in their contract meet with the County to determine what needed to be done to pass the inspection. Solitude offered a **** credit on billing which was unacceptable. We had paid over ****** *or the maintenance service contract. We asked for a minimum *******  Solitude also said that we would have to pay for the clean up through a subcontractor which amount to ******* which was outrageous. After agreeing to contact and meet with the County with all parties attending, Solitude never initiated a meeting until I got the County involved. Solitude told the County they usually don't meet but the issue was between Solitude and the Community. The County asked Solitude to set up a meeting within 10 days to meet to review the issues. Don't use!