ComplaintsforAustin Realty Management

• Initial Complaint

  01/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  **** failed to provide commercially reasonable real estate sales support and services, resulting in the property being on the market far longer than reasonable. Upon notifying them of intent to terminate property management services in accordance with our contract (30 days), **** applied a false charge for coordination of repairs and refused to release the property keys. All repairs were standard and normal after a tenant vacates, like carpet cleaning, light repairs, and painting. We took over full management and did the coordination of repairs that **** failed to get done, including correcting a lacking paint job. Even after settling the rest of our business with them, they refuse to remove the charge and are holding the minimum balance from us.

  Business response

  01/11/2023

  We acted appropriately under the terms of the management contract and the subsequent sales contract.   The client had unreasonable expectations for the timeline of work completion that we engaged on their behalf.   The repair coordination fees were specified in the management contract.   

  Customer response

  01/11/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***********************
  
  
  
  
  

  Customer response

  01/11/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Despite the response, our complaints are not related to the delay of repairs.  We terminated our real estate representation contract due to poor performance in representing us- no pictures of the property after 2 months, minimal showings, minimal communication; i.e. not commercially acceptable.  We notified of intent to end the rental property agreement in accordance with the contract terms.  Only upon notification of intent to terminate did ARMI apply the charge.  **** did not do anything out of the ordinary regarding rental repairs that would warrant a fee.  Upon taking over our own management, we secured services within 2 weeks.  
  
  Regards,
  
  ***********************
  
  
  
  
  

• Initial Complaint

  08/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Austin Realty Management (ARMI) is a property management company. I rent a townhouse that is under their management. I signed my lease on June 10, 2022, that commenced on June 17. On June 17, **** completed a move-in inspection that documented a number issues with the home, including a rotting and damaged rear deck. I completed my own acknowledgement of the issues, including the following:1) Repair/replacement of the rear deck 2) Cleaning/patching/painting of the walls 3) Cracked window in the master bedroom 4) Replacement of the built-in microwave that is broken 5) Replacement of the broken and undersized washing machine pan To date, **** has had a contractor replace some broken blinds, they "replaced" the built-in microwave with a countertop dorm room-sized microwave, and they have solicited only one quote for deck replacement. The contractor has contacted me directly multiple times over the last 5 weeks, and is ready to start the work any day, but has not been given permission to move forward. The deck railing is wobbling, and my elderly mother almost fell off the deck a month ago; last night, I stepped through a rotten board.The walls are dirty, stained, and full of holes. **** did not have the house patched and repainted before I moved in, and they haven't even given me the information for the paint to do it myself at my own expense. On June 28, I documented my requests to them, and received no response. I have submitted multiple maintenance requests through their maintenance portal app throughout July and even stopped by their office, and received no help. On August 11, a staff person completed an "interim inspection" and I pointed out all of my concerns, once again. On August 18th, I send another follow-up email, and received no response. On August 22, I received the interim inspection report noting the items to be fixed. I followed up the next day, and received no response. They are rude and unprofessional, and they need to address their negligence.

  Business response

  09/07/2022

  We have been working with **************** to resolve those issues that are outstanding.   We have been in good and consistent contact with **************** and are awaiting the decision and permission of the owner to proceed with the repairs.   

  Customer response

  09/07/2022

  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  ***********************
  
  
  
  

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