ComplaintsforWright Way Hyundai

• Initial Complaint

  07/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 5/23/2024 at approximately 4:00pm I spoke with Wright Way Hyundai to purchase a 2020 RAM 1500 3.0 EcoDiesel VIN: *****************  From this conversation I was advised by the Finance Manager *** ****** to place a $1,000 deposit down on the vehicle to hold it while I got financing together with ****. I did this and once funds were sent to the dealership the deposit of $1,000 was never returned back to ******* ********* Card Ending in ****. This in addition to the overage paid in registration fees has yet to be refunded. I have been waiting for weeks for this to be rectified and still haven't recieved an appropriate amount of communication or notice regarding these items. I have tried communicating to ***, **** and others at Wright Way Hyundai to rectify this after many attempts over the last nearly two months. This is ridiculous, I want my refund for the deposit that should have been returned or issued once funding occured.

  Business response

  08/09/2024

  Everything has been taken care of and the customer has been refunded.

• Initial Complaint

  07/06/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  so less then 2 yrs ago my motor blow in my 2015 hyundai sonota so they said there was a recall on my motor so they rebuild my motor no charge 8 months later my timing goes out so i take back thinking i have a warrenty they so no only on recall part ,but hows that when you re built my motor ,so filed claim through hyundai they horrible to get ahold of so they closed case with no resolution.I paid 1,700 for that ,oh not to mention my car had to be jumped from the first fix ,i bought new battery and that was just to leave the parking lot ,and on second time also so before i left parking lot after they say car is fixed i bought alternator and new battery ,their paperwork say they put new battery they never even told me i needed one .but again car had to be jumped ,so finally get car fixed then drive 2 minute down road i say its not right they say drive it so now 8 months from that a piece goes bad which is related to my timing and again they say its not under warrenty cause different part but if u dont have timing just right guess what it can cause other parts to break so now 3000 to fix so its either a part motor from hyundai its self or the shop isnt fixing thing correct but i need help cause its not right i only get to drive my car 8 months everytime they fix ,and again i toke back to them thinking its under warrenty

• Initial Complaint

  08/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My car received body damage while sitting on this dealership’s lot for 3 months. My car has never been in an accident. This dealership is refusing to take responsibility for the damage my car received stating the damage had dirt and was “old” damage. We have had numerous thunderstorms in this area over the course of time my car was in this dealership’s possession. I have notified Hyundai Consumer Affairs who have contacted the dealership with no progress. The dealership claims they take photos of cars received for repair, however conveniently did not take photos of my vehicle when it was dropped off by tow truck. My car was on Wright Way’s lot from May to August 19th. I am now placing a claim with my insurance and most likely will have to pay out of pocket for body damage repairs which clearly occurred while the car was in this dealership’s possession. The service department has lied to get out of this situation. I know what my vehicle’s body condition looked like at the time I last saw the car, and it did not have a broken front end bumper and large white scratch. It is very obvious that another vehicle backed up into my car.

• Initial Complaint

  07/25/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased my vehicle a year ago. I have brought in in to be serviced multiple times. When I had my very first oil change and ********* from the Waynesboro Branch did it, I told him that my car had a shaking to it that didn't feel normal. He told me that this was normal because my vehicle was normal and Turbo vehicles do that. To make a long story short the shaking got worse, I continued complaining and nothing was done until June when I called and made a service appointment to get it looked at. ***** calls me and tells me that I need a whole new engine for $10000 dollars and that I don't have any warranty, coverage or recalls on it! I was so hurt because I only had my vehicle for a year and I complained about this very problem that they said was not an issue. I even paid an extra $100 bucks a month for GAP insurance that ***** said only covers your vehicle if it's totaled. Why didn't they tell me this when I purchased the vehicle? They sold me a lemon and then are trying to leave me with this debt. I have no way to get to work, I have 4 children, and I'm out of a vehicle that I still have to make payments on. How unfair is that? I asked the service manager how can he go to bed at night knowing he was doing hard working citizens like this? He response was, and I quote " whatever the case may be you still need a new engine". Please help me get the justice I deserve.

• Initial Complaint

  05/09/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  APRIL 20,2022 sixteen thousand dollars will only fix half of transmission knowing that the whole transmission needs replaced. sold a thirty thousand dollars as is truck that a lemon not resolved what stiffer penalties for dealerships that sell bad vechiles

  Business response

  05/26/2022

  She purchased a higher mileage As-Is truck.  She test drove it a couple of times.  It is a torque converter that was the issue.   She did purchase an extended warranty but it does not cover this issue.  I called the warranty company, and as a good will gesture they offered to pay for the part.  As a good will gesture I offered to pay half the repair.  The repair was approximately $1900 not $16,000 as stated in the complaint.   Parts were ordered.  She came in and picked up the truck without repair.  Offer still stands for the repair here.   

  Customer response

  06/01/2022

  Better Business Bureau: I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Regards, ******** ******

• Initial Complaint

  04/12/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I am a Hyundai owner and was looking to purchase one more car from Hyundai. I was looking for the options in Wrightway Hyundai in Waynesboro, VA. I was looking at the 2022 Hyundai Palisade VIN: ***************** on the Wrightway Hyundai website ********************************* . I did the remote buy and got the pricing as $52,713.08 including taxes and fees. Please find the quote attached. But I don't have the option to put a deposit down. So I reached out to the dealer to put the deposit down over the phone. They told me they can't do it over the phone and asked me to come. I told them I live in ********, ** which is 100 miles away and will take more than 90 minutes for me. They told me I have to come to put the deposit. I started from ******** at 5:00PM on 4/11/2022 and reached the dealership at 7:00 PM. After seeing the car they presented me with a printed quote which was almost 5000 dollars more. I told them this, not the online quote we have. They told me this is the price they are selling. After a few talks the manager came with a new out the door price which is $54915.57. The MSRP on that one is $1500 more than the window sticker. I said this is not agreeable. I was presented with an offer online and since that offer was OK for me and that's why I came all the way from ******** driving 2hrs. They told me this is their price. The price quote from their website is from Hyundai. I need to talk to Hyundai about that. Later they accepted it as a false claim because in their computer sales lead from online was showing the price I quote I received. online. They did not acknowledge their offer and left the dealership unhappy. I wasted 5hrs and drove 200 miles in the evening. The dealer is not trustworthy and gives false pricing to bring the customer to the dealership. These kind of dealers are shame for Hyundai As an existing Hyundai customer I am not expecting this kind of customer service from Hyundai dealer. Attaching the online price quote and the printed

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