ComplaintsforParson Kia
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Complaint Details
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Initial Complaint
09/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We purchased a new 2017 Kia ******* from ******** Kia, in Chantilly, Virginia. We live near Parson's Kia in Winchester, so that is where we took the ******* for oil changes and all maintenance. At 80,000 miles we started having oil consumption issues. Had to put in 3-4 quarts of oil between oil changes. Parsons did an oil consumption test and found we were burning 1 1/2 -2 quarts of oil per 1000 miles. Did a cleaning of the combustion chamber and then testing. It would bring the oil burning down to 1 quart per 1000 miles. We were told burning 1 quart of oil per 1000 miles was ok. Continued to burn oil and have to check it. Took it back to Parsons at about 90,000 miles, went thru the testing and cleaning again. The cleaning would bring down the oil consumption to 1 1/2 quarts, but no one ever tried to find the cause. We would check the oil before taking it for testing and would be down lower than what Parsons would say. They lied and said it was only down 1 quart. We confronted them on it twice. Filed a complaint with Kia Corp on the dealership and oil issues to no help. Started burning oil more and took it back for the third time for cleaning and testing at about 97,000 miles. We were now told it was ok to burn 3 quarts of oil and we will have to check it every time we fill up with gas (this was from Kia Corporate). Recommended oil changes were every 7500 miles. We took ours in at 5000. Maintenance was done as required and at the mileage intervals. I took a trip to NY in August 2022 and had a problem with my engine while traveling on Interstate 81 at around 10pm. It began to vibrate and lose power. The check engine light came on and I was able to get off at the exit I was near and get to a service station. The vehicle was eventually towed to ******** Kia in Clay, New York. Had to fly home. Engine has no compression in the #3 cylinder and I have been told i need to replace the engine. The Service manager said that most likely it is a failed piston ring and bearings.Initial Complaint
03/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
An automotive recall on Kia **** was issued. Never received the notice of the recall. Recall involved the knock sensor system. Due to not being informed of recall it damaged other parts of motor. Parson Kia in Winchester, VA said that the damage that was caused by the kock sensor is not covered be fixed. I was told by dealership it would cost $6700.00 to fix the motor.Initial Complaint
03/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My wife and I are looking at new vehicles. We are interested in the KIA ********* After doing research and talking to dealerships in our area it was determined that there are only two vehicles in the state that are what we would like to buy. Saturday 3-5-2022 my wife called Parson's KIA in Winchester, VA. After talking to the sales representative she was told that since we were out of the area there would be an additional $5000 charge to the price of the vehicle because we were not from the area that is serviced by this particular dealership. Given the state of the economy and overall availability of new vehicles, this $5000 upcharge for simply being out of the area serviced is ridiculous. If the upcharge is going to be required the information should be posted on the website so other interested buyers would be fully informed. Regardless if the $5000 is negotiable or not, the information should be posted somewhere. If the add on price is negotiable why bring it up in the first place? This instance that has occurred is not a way to bring in new customers especially customers who have never purchased a KIA, new or used.Customer response
03/07/2022
I am not seeking anything other than an explination. Sorry for the confusion.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.