ComplaintsforMark IV Suzuki Sales, Inc.
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Complaint Details
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Initial Complaint
10/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
The atv we bought has a recall on the fuel pump. This atv has stranded us in the woods multiple times as I doesn't want to start back if the motor get hot. We called them and they said yes, it will need the fuel pump replaced as it does have a recall on it. We took it over there and waited a whole week and never heard anything. Finally called today and they said it just had too much oil in it so they drained some out. They said they let the 4 wheeler run for one hour cut it off and it started back so they just did the oil. I told him that this atv has stranded us about 10 times in the woods and you all said it was the fuel pump that is under recall. He said we'll it started back when it was Here. I told him that we will probably go trade it in at a different atv place and buy one that is not a peice of junk being sold cheaper than what we gave for that one last year. He said " they won't accept the trade in because it has a recall on it". THEN WHY IN THE HECK DID THEY NOT CHANGE THE FUEL PUMP WHEN THEY HAD TOLD US THAT IS THE ISSUE.Business response
11/19/2024
We did replace the fuel pump.Customer response
11/19/2024
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, ******* *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.