ComplaintsforMarineEngine.com
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Complaint Details
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Initial Complaint
07/01/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Purchased in June 2022. Bought a part but it was not the one I ordered. They state they will not take returns for opened products, but I had already opened and attempted to install cause I thought I had the right part. They said I ordered the wrong one. After a little investigating, I looked at my history and every link that I clicked on their website. I never once clicked on the part they mentioned that I bought. Proved it with screen shots and told them and they even said they could have gotten it wrong on their end. Now I have a product that does not fit and opened, but they wont take it back cause I had already installed it. I am stuck here with a product I cant use and will have to take it out and redo all the work I did to install.Customer PO # *******Business response
07/05/2022
Hi *****,
Thank you for bringing the issue with your order to our attention.
We appreciate you taking the time to correspond by email over the last few days to explain the situation. At your suggestion, rather than returning the kit we have an order for the correct replacement cables being shipped out to you. Please accept our apologies for any inconvenience.
Best regards,
MarineEngine.com
Customer response
07/05/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*******************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.