ComplaintsforLezot Camera

• Initial Complaint

  09/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Monday 7/11/22 - My Camera was dropped off (was told it would be a few days and I should get a formal quote)Thursday 7/21/22 - I emailed regarding timeframe since I hadn't heard anything.Friday 7/22/22 -They emailed me back saying typically 5-9 days and they would expedite the quote since it had been 11 days.Thursday 7/28/22 - I emailed about cancelled repairs as I needed the camera for upcoming photo shoots. I told them Id pick it up that Sunday the 31st.7/28/22 - They emailed back that they were closed Sundays.7/28/22 - I responded I would be in Friday the 5th (of August) to pick it up instead.Friday 8/5/22 - I went to the store to pick up my camera. They told me its not in yet and that it should be in early the following week. I grab my lens while Im there.Friday 8/12/22 - I emailed regarding the status of arrival of the camera. I received no response.Wednesday 8/17/22 - I called and ***** with ************** He told me it would be a few days. He explained his guy was local. Blamed it on delays with UPS.Saturday 8/27/22 - Called and spoke with ************* and was told a few days again. He said he would speak to his guy on Monday (the 29th) about getting it sent out asap. He said they were swamped and that he couldnt push his worker or he would quit. Tuesday 8/30/22 -Called and spoke with ***** (not jr) that it would be in in 2 days. I told them I wanted a call on Friday 9/2/22 about the status I received no word on 9/9/22 (10 days later).I need my camera and I dont know how to get it back.

  Business response

  09/12/2022

  I was instructed by ****** to have the camera available for pickup by Friday, September 2nd.  It was available and I sent an email letting ****** know that it was available.  I have been surprised that the camera is still here over a week later.  I understand that our business model is not swift enough for some people.  We are clear that our service takes 6-8 weeks when it is dropped off.  Our communication does sometimes suffer as we are extremely short staffed yet very busy.  We have been searching for improved staffing for the last 8 months.

   

  *****

  Customer response

  09/18/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  09/08/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I initiated a camera repair quote in November 2021, and sent the camera in shortly there after. I received the repaired camera a few months later, with a response of ' as good as new'. I tried a few shutter snaps and it seemed good. I did not try to put film in for a couple of months, and at that point tested it again. I always check function before loading film. The shutter did not fire. It hesitated, but would not fire. I used the mirror lock up and released it and it would then fire. I sent an email through their site and did not receive an answer, so after a few days sent another with no response. I recently used the camera to inspect the function of a new to me lens and the film advance lever worked a few times then locked up, as did the shutter speed dial. I sent a very unhappy email again about my ****** dollar repair that did not work. Again no response. So much for customer service.

  Business response

  09/19/2022

  I'd be happy to help ************** out.  Due to being severely understaffed, I never saw ************** emails.  Our phone number is ************ at work and my personal number is ************. Please feel free to call at anytime.  There is voicemail set up on either of them.  I'm sorry he felt the need to involve the BBB but also thankful that BBB sent a letter to bring this to my attention.  Vintage cameras much like all mechanical equipment sometimes needs a rework, which is why we offer a 90 warranty on all of our services. If ************** gets the camera back to me, I will extend the warranty to service the issue he is having with the camera.  NB: the issue that was initially described with the camera was a faulty light meter.  Old cameras are like old knees, they do not like to be in the same position too long without use, they tend to lock up.  I will happily "Finish the job" .  I hope everyone involved has a great day.

   

  ***************************************

• Initial Complaint

  05/02/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On December 31st, 2012 @ 3:47pm. I Paid Lezot Camera $65.00 to process film. The film (Ektachrome) roll. It was between ***** year old film that my mother was looking to get developed. The employee who took the film's name was *****. ***** stated that because of the holidays, the film could take up to 1 month to develop. I checked back a month later, Lezot stated that the film was still out. I checked back 2 weeks later to no avail. Approximately 3 weeks ago, I spoke with employee ***** who stated that he had not heard back from the company who he had the film sent out to. ( I was never made aware that the film was going to be sent out at any time). ***** told me that the company "Rocky ******** film" in ******** had not gotten back to him and he had been waiting to hear back. I spoke again with ***** today, who stated that the "Rocky ******** film" company no longer exists. (?!) He would be able to provide me with the a refund but to compensation/explanation for the film the has gone missing. This film was PRICELESS. I was never given updates about the whereabouts of the film and was dismissed by ***** as if the problem wasn't of his concern since the film was out of his hands. In total I waited 4 months, Lezot Camera lost my film and is only compensating me with a refund, which is simply insufficient given the time table and the circumstances.Ticket: ************

  Business response

  05/12/2022

  The frustration conveyed in this complaint is valid.  My response to the complaint is that of an apology and a bit of an explanation.  The film that was left for processing was manufactured in **** it needed a proprietary process called e2 to retrieve an image.  This chemical process what discontinued in **** due to the instability of the dyes that the film used for the image for a slightly more stable process that has also been discontinued.  We have worked with a small lab that has had some success with processing vintage films for years.  This lab is ******************** in ********. We packaged up the film left with us and sent it to the lab that had proven itself trustworthy.  Apparently, during the pandemic shutdown, something drastic happened at this lab and all communication has ceased and the packages that we send of vintage film were not returned.  I have worked countless hours to get this film (and others) back in my hands so that I can work on completing the job that I said would be done but I am at a loss.  I do understand the disappointment and loss of faith due to this unfortunate and undesirable outcome as I feel equally upset buy these losses.  I have spent the last 25 years working to build the trust of my community to handle not only potential memories but also valuable cameras and one of a kind artworks.  This is the first occurrence of this nature and I am remorseful that it happened.  That being said, I have offered a full refund and my sincerest apology for the loss of this film.  In this industry, damage to film or unsuccessful developing is a part of the risk in using this media.  The industry standard (worldwide) is such and can be found to be as follows:

  "Submitting any film, print, slide, negative , or digital image to our company for processing, printing, storage, transmission or other handling constitutes and agreement by you that any damage or loss by our company, subsidiaries or agents, even if caused by negligence or other fault, will only entitle you to replacement with a like amount of unexposed film and processing.  Except for the exclusive remedy of replacement, the handling of film, print, slide, negative or digital image is without warranty or liability and recovery for any incidental or consequential damages is excluded."     

  Again, I am sorry for the loss of the film and I am still working to recover the roll.  The excitement of possibility that a shot roll of film could contain is not lost on me.  I look forward to resolving this in a respectful manner.

   

  *************************** Sr.

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