Customer ReviewsforCar Toys Inc

Car Toys ***********Hunter from this store DESTROYED my car. He ruined the paint on my roof and tore up my backseat. He didnt mention one word of this when I picked my vehicle up, I didnt notice until I got home and when I texted hunter to confront him he apologized numerous times and left me voicemails saying for me to not worry about it and that he would just refund the money from ACIMA. I told him that either way it doesnt take back the damage he did to my brand new car. He then blocked me where I couldnt text him anymore. A week later he starts calling me on the car toys phone number leaving threatening voicemails about filing a police report on me for theft, when he clearly told me for the inconvenience and him tearing up my car I didnt need to pay anything. Come to find out he told his manager that I wasnt returning his calls or text messages. I tried to relay this message to the manager and he over talked me and was abruptly rude. This is a very shady business and I will be filing a lawsuit for the damages to my vehicle.

I was charged $2,500 for a system to be put in my car and it had charges of $700 2 times and $350 1 time for labor alone plus the parts so I asked for a refund before they ever installed one item because I was waiting for my appointment the next week so 2 days after I paid I went back because I found a different place to charge me $1,200 for the same exact install. But since I haven't got my refund? It's been well over 3 weeks and I keep calling and getting the run around where my refund is and that it has to be a check refund due to the amount and I've received 3 different dates which have passed to when the check was supposed to be here and now the Issaquah store is blaming "*****" from coperate for the lack of communication and not getting my refund because to there end is all clear it's up to ***** is what I'm told. I just want my refund money it's been too long and it's not right. My name is ************************.

I took my truck in to purchase a alarm system and to have car toys on Eldorado in ******* install the system. They did the install and once I got home and got up that night to drive my truck the alarm system failed locked me in my truck and I had to crawl out of the widow and have my truck towed home and back to car toys to remove their faulty system install. I'm have problems getting in touch with their customer service department to refund my money for the towing of my truck. Thank You

Spent $ ******* on a system, had to take it back to the dealership 3 times of stuff that was not put back together properly, took it back to car toys and everytime they did not what to do. Headlight sensor unplugged, screws missing, safety locks not re attached, wire pieces under the floor mats, battery cover broken, radio features not reinstalled. This a BRAND NEW CAR....

My husband took my car in to the dealer (******) get the 2 front windows tinted. When he gets it back the dash cam was unplugged, the sunroof was opened, the sport button was on, the seat was reclined as far as it could go (the tv was hitting my granddaughters car seat) and the radio was on a different station on blast. To say I was ****** is an understatement. Car Toys is who the dealer used. I went down to talk to whomever and all they could say was sorry. They did offer a free detail but I would not trust them with my car. My SUV has not even been broken in yet and had less than 500 miles and some punk is out hot rodding in it.

Awful customer service review. Ive done all my business with car toys, never having any issues until today 12-27-23. I came in to have my car relooked at after having it in the previous day for them to install a usb connection into my lighter outlet. They also checked on the reasoning why my head unit wasnt operating properly. The service tech (who is the same service tech to have previously been the one working on my car) did a walk around inspection having me sign once completed. The inspection consisted of checking the lights, the windows and the door locks. After the ***** was performed I immediately noticed that my steering wheel controls no longer worked nor did my backup camera. When i spoke to the *** he said that the tech had just left for about an hour so i scheduled a drop off for this morning.This morning i go in and the first thing im told is that the tech documented that my backup camera was inop upon yesterdays arrival (absolutely NOT true) therefore they would like at the steering controls but that the camera wasnt working. I explained to the man that the tech wrote that in after the fact. Then the *** proceeded to tell me that they arent the one who installed all of this upon purchase and i said huh?? When you type in my phone number you can see ALL the work performed. I even bought an additional harness just to make sure all my accessories worked upon install. I HAVE NEVER experienced this type of response from this location ever!!! Ive done a serious amount of business with Car toys. In fact I had just had my wifes car brought in for a whole make over, my son in laws car as well right before xmas. Total of **** bucks or so in work. Cant believe that they are denying the fact that the mistakes made are there responsibility!!! Then to be called a liar, and be told by a Manager that they arent even the ones who did the work is A JOKE!!!! He is literally lying to my face!!! Disrespectful! The tech who worked on my car needs to be trained!

Spent $1,300 on a stereo and speaker + installation. Had to bring up and ask for the "Free" back-up camera the was listed on the add that was included with the stereo I purchased. With spending that much money, they wouldn't even honor the advertised price for installation of the back-up camera (which on their advertisement stated $175, in which I do have a picture of their price tag that I physically took while in their store).They quoted me $250-300 to install a back-up camera. I just spent $1,300, and they can't honor what they're advertising. Also, I paid $90 to keep my steering controls (which worked just fine with the factory hardware). Once the aftermarket stereo was installed, I was informed that my Clock Spring was going out and that's why none of my steering controls work (*correction - they work sporadically and definitely not reliably). I won't be recommending this shop to anyone and actually will be advising consumers to go elsewhere.