ComplaintsforA Street Dental Clinic Inc
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Complaint Details
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Initial Complaint
02/07/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I went to A St Dental last year seeking help with getting dentures. In December 2023 I had my upper teeth pulled per A St recommendation. The procedure was performed by A St Dental. There were multiple CT scans and xrays performed by both A St and their partner Union Ave Dental in *********. The dentures I was given do not fit properly in my mouth. I have made 3 separate appointments to try to get them adjusted and each time I have been charged an addition fee of $130.00. After these three visits I still do not have dentures which fit properly. In December 2023 I thought I had paid in full the amount I was told it would cost for the dentures. At this time I have paid for a service I have not been fully given and am seeking either a refund or help in getting my problem resolved.Business response
03/14/2024
To Whom It May ******************* we first started, patient had a dental insurance that covered all procedures. However, during the process patient had switched her dental insurance to a new dental insurance that changed her coverage. According to her new insurance, she is to be charged for every visit at such amount. We have followed exactly what her NEW insurance policy outlined. Please refer back to her new insurance if she has any questions.
Thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.