Customer ReviewsforGoodLife Home Loans

My experience with GoodLife Home Loans was exceptionally good. The loan officer was very knowledgeable with obtaining a reverse mortgage. The entire process was very smooth and in a timely matter. As a matter of fact, I actually closed sooner than I had originally anticipated. My loan officer had a cheerful disposition which helped make working with her even more enjoyable. I highly recommend their services. As a added note. I did my homework by reviewing some of their competitors and came to the conclusion that GoodLife Home Loans would be my best choice. I was right. ******* K

We appreciate the positive feedback, *******! We strive to make the loan process as stress-free for our borrowers as possible. Thank you for your business. We hope to have the chance to serve you again!Sincerely,GoodLife Home Loans

I just closed my refi on my reverse mortgage with Good Life. It was a very good experience. My Agent ******** was terrific. He was very patient with all my questions and explained everything in a clear manner. He kept in touch thru the whole process and let me know what was to come next at all times. I have done this before with a different company and this was much more pleasant and stress-less . I'm pleased to give Good Life a very outstanding rating!******* B *****

We appreciate your kind words, **************. Thank you for your business. Serving you was a true pleasure, and we welcome the chance to do it again in the future. Sincerely,GoodLife Home Loans

After receiving the run- around from several mortgage loan companies, ***********************************, at Good Life Home Loans gave me his full attention and demonstrated the full range of his loan officer talent which is considerable. Cutting through the red tape he made it look easy and our interface was actually enjoyable. Within weeks we received a very favorable refi loan. To say that we are ecstatic about Good Life and ********************************* is an understatement. Everyone should use Good Life.

High praise, ******, thank you! It was a pleasure serving you. We appreciate your business and welcome the chance to serve you again.Sincerely,GoodLife Home Loans

To whom it may concern, I have worked with GoodLife home loans for over a year and have been very happy with their help. I would highly recommend their business. ******** was always willing to help me if I had any questions Sincerely *****************************

Thank you, ******. We're delighted to have earned your trust and appreciate your repeat business. We look forward to our next chance to serve you and wish you the very best until our paths cross again!Sincerely,GoodLife Home Loans

Good Home Life Loans handled my Reverse Mortgage. My agent was ***********************************. ******** earned my trust and he was available to help me through all phases of the process. ******** understands the pressures an elderly client can feel and he comforted me with his professional skills and caring style. I can confidently recommend Good Home Life Loans because they treat you like their only client and will successfully help you achieve your goal.

****, we're delighted to hear about the exceptional service you received. We thank you for your business and hope you'll be a repeat customer! It would be our pleasure to serve you again.Sincerely,GoodLife Home Loans

I am a senior citizen age 75 and a widow, I face the most terrible experience in the refinance of the reverse mortgage service provided by the agent ( ******************************* ) **********.I hustle four months with her to complete the process, she was rude, unpolite , even she had the courage to hang up the telephone on me three times when I tried to understand what she exactly want, I end up cancelling the refinance with Goodlife Home Loans, after I signed the final closing documents, because of her and the game she played by sticking in the final documents a term and condition in the interest and the available fund quite different than her proposal and against our will.I believe the upper management of the company should monitor her practice, because she might use same tricks with other senior people, and that will hurt company reputation.

The goal of GoodLife Home Loans®?is to help people make well-informed financial decisions. We were very sorry to learn that the applicant felt the service levels of our company did not meet their expectations and apologize for any inconvenience this may have caused. Research was conducted on the transaction within our system and interviews with the loan officer and her manager were performed. Regrettably this transaction did take longer than we would have liked. There were, however, a few contributing factors to this delay, one of which was the requirement of a second appraisal under FHA guidelines. Unfortunately, the industry is experiencing a longer than normal turn times in appraisal reports. The appraised value came in lower than anticipated impacting the amount of the loan that could be approved. In discussions with applicant and her brother-in-law, it was expressed to the loan officer that the amount of money to be obtained was now insufficient to accomplish desired goals. The loan officer recommended an alternative adjustable rate HECM which would fit her needs and provide more funds. The adjustable-rate product does in fact have different interest rate terms than the fixed rate initially applied for. The loan was redisclosed and revised good faith estimate with the new adjustable interest rate, terms, and fees was emailed on November 18th. The closing document terms matched the redisclosed terms sent to applicant on November 18th. The amount of funds available from this refinance was impacted by a higher-than-expected loan payoff of the applicant’s existing loan and payment of applicant’s taxes which were paid from the loan proceeds. Again, we hope the applicant will accept our apologies for any miscommunication on our part that led to her decision to rescind the transaction.