ComplaintsforBellingham Nissan

• Initial Complaint

  09/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought the car in 2021 after having no choice because the transmission in our car (same dealership), and only 3 years old, went out. They flipped my loan upside down and rolled into the new car after giving me nothing on the car they sold me. Within 2 weeks of driving the new vehicle off the lot the check engine light came on. They took it in and said it was a recalled engine and supposedly put a new engine in without checking to see what else what damaged from the faulty engine. Finally get car back after a few months and it's still having issues. Check engine light still coming on. Had several conversations with ********************* and Xavior Coretes. To which they kept trying to "remedy" the situation. But the entire time I was still having the issue. I kept paying for things it didn't need because that is what they told me would solve it. I was also promised a call from someone to go over warranty options and what the dealer was going to chip in because of all the issues. I have an actual email stating I would recieve a call and never did. My car continued having issues with acceleration and what seemed to be transmission related and still had issues up until it broke down on Thursday night. Honestly with how stripped the mounts on the engine/transmission housing were, I'm surprised it didn't fall out while driving. It was the torque converter THE ENTIRE TIME. Now I have no running vehicle, ****** keeps dodging a meet up, I'm out another 1300 for a rental car (300$) and a 2nd vehicle since now we don't have (1000$). We have 2 special needs kiddos and a teenager. And work 2 full time jobs. This is absolute unacceptable. And if you add up the loan for the car, with my old car rolled in, and still a 7000$ down payment how did I walk out of there with a $34Kloan. 11k on old car 17.9k sticker price of new car, gap insurance at 800$. Definitely doesn't sound like my loan should have been 34K. This is messed up all around and no we have no car.

  Business response

  09/06/2024

  To Whom It May Concern,

  
  On January 17, 2019, *************************** purchased a 2015 Nissan Sentra from Bellingham Nissan. At the time of purchase, the vehicle had approximately ****** miles. Over two years later, the transmission failed when the vehicle had approximately ****** miles.
  The vehicle was sold without a warranty. ******** chose to trade it in, and the remaining balance was applied toward a new loan, a transaction facilitated by Bellingham Nissan. On August 2, 2021, ******** acquired an additional vehicle from us.
  Since 36 months have passed since her most recent purchase, Bellingham Nissan will reach out to *************************** to discuss how we may offer further assistance. Additionally, please note that the figures stated in the complaint are not accurate.
  

  Sincerely,
  
  Bellingham Nissan

  Customer response

  09/06/2024

   
  Complaint: 22246062
  
  I am rejecting this response. I stopped reaching out because I was made to feel like nothing more could be done by **** and Xavior. Even though the complaint was the same the entire time. The warranty issue wasn't addressed in the response. As that was also a failed promise yet again. And the numbers are accurate. My paper work in the car says so. 17,9K for ******** I made a 7000 dollar down payment and still somehow left with a 34K loan? Doesn't make sense and that wasn't an actual break down of my loan. Just a summarized response of denial of accountability. 

  Had the mechanic actually checked everything in regard to the recall and what else it might affect then they would have also seen the torque converter was messed up. Also they never gave me any warranty info for new engine and never did a follow up appointment. Everything is super messed up. And the Nissan had all highway Miles. As we live 40 minutes outside town. Still no reason a brand new vehicle should have a transmission failure within 3 years of purchase. And then to get sucked into another problem car that I was told wouldn't be. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  08/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I canceled my gap insurance shortly after purchasing a vehicle and it's been over 8 weeks and I've yet to receive any refund. I've been trying to get in contact with someone from Bellingham Nissan. Every time I call, I'm told someone will call me "tomorrow" who handles the *** insurance and I've never received a call back.

  Business response

  08/04/2024

  We will get this resolved immediately. 

• Initial Complaint

  05/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle From this business on April 30. There was a large crack in the windshield that I could not see from the driver seat. It would obviously be seen easily from the front passenger seat where the sales person sat and did multiple test drives. It should also have been noticeable when they detailed the vehicle. You can see the crack between the two pieces of blue Painters tape. I did not notice the crack until I purchased the vehicle and left the area. I took it to the windshield place here and they said they could not repair the windshield and had to replace it. I contacted the dealership salesperson several times about this and got no response. If you purchase a vehicle from this dealership they will have nothing to do with you after you leave the area.

  Business response

  05/15/2024

  To whom it may concern:

  
  When we inspected this Ram before the vehicle was for sale there were no indications of chips or cracks in the windshield nor was this brought up during the customers test drive and inspection of the Ram.
  *************** came from ************ (approximately 450 miles away) to purchase this Ram, it is very likely something hit the windshield and caused a crack on the trip home. Bellingham Nissan will be reaching out to ***** to offer him a windshield at the dealership cost if he chooses to go this route. Look forward to serving you in the future. 

  Customer response

  05/15/2024

  As I mentioned in my initial complaint, I stayed with my niece and nephew in ******* that weekend. I purchased the vehicle on a Friday. nothing hit the windshield on the way from Bellingham to ******* so the crack was there when I left the dealership. Also, as I noted, it was impossible to see it from the driver seat. As it was blocked by the rear view mirror.

  also, as I mentioned, I thought I could get the windshield repaired. However, the windshield business here in ********* said the windshield had to be replaced.. so thats what I did. I think the business dealership should help defray the cost of the new windshield.

   

• Initial Complaint

  01/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2017 Rogue back on 8/2022 and was told the warranty was good for another year. Then in January 2023, while driving the Rogue the engine blew up and I had to have it towed to the Bellingham dealership and was told there was no warranty and wanted me to pay $11,000 to have repaired. I spoke with ******* who just kept saying no warranty and I spent many days at the facility going around and around about this with no resolution. They then said they would help me get into another SUV. I then decided to purchase the 2021 **** but then when we spoke with the Finance Director (*************************) who then said I would need someone to co-sign on the loan. So I contacted my Grandmother who said that she would co-sign on the loan. The paperwork was sent to ICU and it was all incorrect. They had the loan under my Grandmother's name and myself as co-signing and it also showed that I was buying a ******* I contacted (*************************) who was so unprofessional and said not his problem (What) you were the Finance director that sent over the paperwork and it was all incorrect. I then had to go to the bank and they wouldn't change the name so now my Grandmother owns the car and I just am a co-signer. Before leaving the dealership, I notice on the 2021 **** Escape Titanium that on the back left window some of the molding was coming loose. I mentioned this to ******* and all he said that they wouldn't fix it just glue it down. I was so upset that I just left. Last week the driver's side door sounds like it is going to come off when I open it and the window doesn't roll down. I took it to the dealership this week and they told me that there was nothing they could do as the door need to be welded and the warranty won't cover. This is a 2021 and all these problems shouldn't be happening. I have requested from NIssan Corporation to have this SUV repurchased from me and the loan paid in full at the **** Then I can purchase a SUV that runs correctly and have the loan in my name.

  Customer response

  01/28/2024

  I am not sure why the complanit was cancelled as Bellingham Nissan in Bellingham is not closed.

  Bellingham Nissan

  1516 Iowa St

  Bellingham, ** 98229

  **************

  Owner: Xavier ****************************************************

  Business response

  02/01/2024

  To whom it may concern:
  When ******* brought her vehicle into the service department for the engine issue there was no remaining factory warranty on the vehicle to cover this repair. Bellingham Nissan did everything they could do to assist in the unfortunate situation as we understand things happen. Bellingham Nissan did assist in trading Makayla out of the vehicle that has a bad engine into a newer more reliable vehicle. The loan that ******* and ****** entered into together was a co buyer loan with Industrial credit union, this is not uncommon. Unfortunately,there is no buy back option from Nissan corporation in this situation. Bellingham Nissan will reach out to Makayla and see if there is anything additional we can do to help the situation.

• Initial Complaint

  08/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  See attachment

  Business response

  09/13/2022

  To whom it may concern, 
  
  We have received your letter regarding your experience with purchasing your 2018 Nissan Rogue from Bellingham Nissan, We also 
  understand how frustrating it can be when a vehicle has mechanical issues. I am sorry you had to go through this while you had your 6-month-old daughter in the car. All of our vehicles do go through a inspection so we can offer quality vehicles. 
  
  When it comes to determining if a vehicle has been previously involved in an accident, one of our main sources of information is Carfax.  If an accident is not reported and there are no noticeable signs of an accident, then we must conclude that the vehicle has not been in an accident. We pride ourselves in being upfront and even offer a free Carfax on all our inventory which can be asked for in person or can be viewed on our website. We want all our customers to have a full understanding of what they are potentially purchasing.
  
  When you came in to look at trading your vehicle in, we gave you an estimated trade value of $6,000 which we explained was a value assuming that it needs a new transmission. This number was given prior to being able to see your vehicle in person since it was still being transported back to our dealership.
  
  You were speaking with our sales manager **** that day and he advised you to give us time to investigate the warranty coverage as well as determine if the vehicle indeed needed a new transmission. We then advised you that it would be in your best interest to wait as you would get more for your trade in if it didnt need a transmission and gave you a ballpark of what you could expect for trade in value without seeing the vehicle.
  
  The last thing we wanted to do was pressure you into trading your vehicle in before knowing for certain what the status of the transmission was.
  
  We are glad to hear that your transmission was not damaged and that you are back on the road.
  
  Per our last conversation, I am happy to hear that you are still interested in trading in your vehicle at Bellingham Nissan and we are keeping our eyes open for a 3rd row SUV that fits your requirements.
  
  Thank you.
  

• Initial Complaint

  08/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I got a car back in November 2021, a 2014 **** Explorer XLT 4WD. I have had issue after issue with this car and I want someone to make it right. Initially, the car had the wrong size battery so whoever clamped it down cracked the battery and there was acid everywhere. (Luckily you guys replaced the battery free of charge). Then it rained, and that is when we discovered the seal on my passenger taillight was broken and water was inside the taillight, causing a shortage and all my break lights to flicker. This was $700 out of my pocket because you guys refused to replace the taillight. THEN we find out there is an open safety recall on my car that was not disclosed to me, I am a mother. My children ride in this vehicle nearly every single day. I took my car to **** to have the recall fixed (rear toe link) only to find the parts were on back order and I would have to wait. I then took my car to **** again for my oil change where they did an inspection on my rear toe link to ensure it was still safe to drive, where they found that my rear passenger knuckle was damaged. I bring my car back to Bellingham Nissan service for them to inspect said part, they agreed it needed to be replaced. I argued with Bellingham Nissan to give me a loaner car as mine was not safe to drive, especially with my children in the car. Luckily **** got the parts for my recall that same week, so someone in service took my car to **** to be repaired. I then went to Bellingham Nissan every single day talking to everyone I could about the cost of that knuckle that needed to be replaced, and on the last day I went in I was told "We just need to get you in a new car. Let's lower the price of this $50,000 car to your price range instead of paying the $1,000 for the knuckle" I didn't like that answer, so my husband called and spoke to someone in sales where they finally say, "Oh we can pay for that no problem, sir, don't worry about it!" So, thank you for only listening to men. And now more issues.

  Business response

  08/19/2022

  To whom it may concern, 
  
  We have received your letter regarding your experience with purchasing your 2014 **** Explorer from Bellingham Nissan. 
  
  I want to start off with apologizing for stress and trouble this purchase may have caused you and your family. 
  In these situations, we like to place ourselves in the shoes of the consumer and do what we believe is fair to resolve the issues.
  
  Unfortunately, vehicles of this age or newer can have problems arise at any time. Our service department does their best to ensure that the vehicles we sell are safe and mechanically sound with that being said
  occasionally vehicles develop mechanical issues sooner than expected.
  
  Bellingham Nissan understands that you have had some issues with the Explorer over the course of your 10 months of ownership. I also know that we have been able to help in several different ways and I apologize if it wasn't a smooth process or didn't meet your expectations.

• Initial Complaint

  04/29/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  My husband and I bought a 2014 Nissan Sentra from the Bellingham Nissan dealership in May of 2018. This used vehicle was previously owned by one individual and had approximately 20+k miles on it. We provided $4k down with a remaining balance of approximately $10k left. We currently owe $4k. While traveling on I-5 south in mid April (2022), the car began to idle high/revving up/down. The car would also often stall completely while on the freeway and lost all acceleration. **** we drove the car north on I-5 back to the Nissan dealership, we met with a service person named ****. **** had advised us of the 2017 class action lawsuit against Nissan for faulty *** transmissions, and assured us he would look into this issue. **** responded via text a few days later with a quote to fix the vehicle of $5,498.44, referencing the faulty ***. **** asking **** about our existing warranty on the vehicle, **** advised that although we are still under warranty with them, the *** warranty expired in March (2022) OR by 85k miles (whichever came first). It is now April (2022), one month later and our car has 87k miles. **** discussing this with ****, he advised he would reach out to his companys warranty department to see if they would be willing to help financially with this fix. In the meantime, **** provided a loaner vehicle. A week later, **** advised the warranty center would not oblige our request to assist financially with this problem, further advising they would need to order the transmission to fix our vehicle which is backlogged approximately three to four weeks. **** has also advised they are needing their loaner vehicle to be returned by 04/30/22 (tomorrow). This now leaves us without transportation entirely. This is unethical.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩