ComplaintsforDaystar Products International, Inc.
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Complaint Details
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Initial Complaint
04/29/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
7/2021 date of purchase $356.99 bought wrong item. asked if I could return for refund. was told I could. sent back item never got money refunded.Business response
05/18/2022
We do apologize for not responding sooner. We were unable to refund you thru PayPal due to the time limitations. We DID however send you a payment as refund for the total invoice. Refund receipt is available by request. Thank you.Customer response
05/18/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************. just saw PayPal emails. the money is on hold but I'll actually get it now. thank you.Initial Complaint
04/27/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On Saturday April 23rd I went to their website and ordered (old man emu **** coil springs) right after I placed the order I realized I ordered the wrong part # so I tried to cancel on the website and it had no provisions to do so. I immediately emailed them and asked to cancel the order. Monday morning April 25th I called and spoke with I believe her name was ******** I told her I wanted to cancel my order she said no problem I gave her the order #****** and she said it was done. After waiting all day and no credit back to PayPal I called back that evening and asked if order was canceled they said yes and it would take a few days for the credit. Wednesday April 27th package was delivered anyway after 3 attempts to cancel. Called them again the evening of Wednesday April 27th and spoke with ***** told her about the situation and got the runaround that she couldnt do anything that the person I spoke with the first time would have to email me back. Seeing how they wont answer my emails Im seeking help! I just want a refund of $214.04Business response
05/19/2022
We sincerely apologize for the delay in processing your refund. We are still understaffed in some departments. You have been refunded in full as of 5/18/22. We do have proof of the refund on hand if needed. Thank you.Initial Complaint
04/27/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I placed an order with Nitro Gear on March 8th 2022 for the sum of $1,182.29. The company informed me that the item was backorder on March 29th via email.I elected to cancel the order. On March 31stThe company informed me that it would take **** business days for a refund.I emailed the company about my refund and there response was that there was only one person doing refunds and that's why it was taking so long.Business response
05/18/2022
Customer was refunded in full on 4/28/2022. We do apologize for the delay in processing the refund as we are short staffed in the accounting department. Copies of the PayPal refund are available if requested. Thank you.Customer response
05/19/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
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Contact Information
Business hours
Today,8:00 AM - 5:00 PM
| MMonday | 8:00 AM - 5:00 PM |
|---|---|
| TTuesday | 8:00 AM - 5:00 PM |
| WWednesday | 8:00 AM - 5:00 PM |
| ThThursday | 8:00 AM - 5:00 PM |
| FFriday | 8:00 AM - 5:00 PM |
| SaSaturday | Closed |
| SuSunday | Closed |
Customer Complaints Summary
15 total complaints in the last 3 years.
4 complaints closed in the last 12 months.