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            • TBB

              225 NW Cascade Ave Chehalis, WA 98532-2115

            Business ProfileTBB

            Mailbox Manufacturers

            Contact Information

            225 NW Cascade Ave

            Chehalis, WA 98532-2115

            Visit Website

            Customer Reviews

            2.33/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            8 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 3

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            225 NW Cascade Ave, Chehalis, WA 98532-2115
            BBB File Opened:
            7/28/2021
            Years in Business:
            3
            Business Started:
            8/1/2021
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Sole Proprietorship
            Alternate Business Name
            • TheBusBoxCreations
            • Fast 5
            • Outcast Graphics
            • Outcast Motorsports
            Business Management
            • Mr. Branden Willson, Owner
            Contact Information

            Principal

            • Mr. Branden Willson, Owner

            Customer Contact

            • Mr. Branden Willson, Owner
            Additional Contact Information

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            8 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/29/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            I purchased a mailbox and paid via PayPal in July 2022. I understood it could take 4-5 months to receive it. At about 4 months I began to reach out. I contacted them twice via their email and twice via their website contact form over the next 6-8 months. I requested an update on our order and, in the later emails a refund. I have received no responses, no refund and no mailbox.
            Read More
            Read 7 More Complaints

            Customer Reviews

            6 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            nicole g

            07/12/2024

            I wish I could give zero stars. I wish I read reviews before ordering. He never sent the mailbox. He didnt respond to multiple emails. I researched and found his phone number. He was beyond rude on the phone and lied about the money, the order and then hung up on me. I filed a claim with the bank. Do NOT order from This man.

            TBB Response

            07/19/2024

            The customer had canceled the order. When I refunded the order amount the customer immediately called me and said it was not in their account yet. I explained that my payment processor takes 5-7 days for the money to return to the account (as do many processors with returns). That was in no way a lie, and the customer was never hung up on even though they were very demanding on the phone. I recommend to all customers to consider that handmade items take time to create, and that creators of custom orders are not Amazon with a 2 day turnaround time. I also recommend that customers understand that payments go through a processor and are not immediately available to the seller, and that means the funds are also not immediately able to be sent back to the customer. The payment processor takes care of that and the seller does not have control of that timeline.
            Read 5 More Customer Reviews

            Local BBB

            BBB Great West + Pacific

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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