ComplaintsforDr. Nancy Becker ENT
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Complaint Details
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Initial Complaint
04/17/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I came to Dr. Becker's office with sinus infection symptoms on 1/27. On that date and one month later, I had two different providers in her office perform nasal endoscopy procedures during my appointment. I did not ask for this procedure, or even know what it was when they introduced the equipment to me. Neither of the providers nor any staff member informed me that I would be billed $319.79 for each of the occurrences (which I have reluctantly paid in full already even though they are not due until 4/25/23).I attempted to get an explanation of the billing from the provider. Dr. Becker's response (which she repeated two to three times in our short conversation) was, "I don't know what you're asking me for. I wrote you a letter. Most doctors would charge for this, but I wrote the letter. I gave it to you." She's referring to a letter I requested from her recently after we learned of mold exposure in our home. I'd asked her to sign a letter to the fact that I'd been seen in her office over the course of the past year with sinus symptoms. I don't see how the two are related, but she somehow seems to think that the billing is excusable due to the letter.Business response
05/12/2023
Thank you for your feedback. We are sorry you found your visit less than satisfactory. Patient satisfaction is very important to **. Due to HIPAA privacy laws and respect for our patients, we will not publicly discuss details regarding patient concerns. Please feel free to contact our office at **************, and ask to speak with the Clinic Manager.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.