ComplaintsforWest Motorsports Inc.

• Initial Complaint

  04/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  02/27/2024 ***** cash ****** financed I purchased a 2013 **** Fusion along with an extended warranty that was effective intermediately for my Daughter 16th Birthday I drove the vehicle 7 miles to my home, stored it for for a for 6 days in my garage, went to wash the car and on the way home the engine failed, I had to bring it to the nearest Dealership for a mechanical assessment, (this is not the same business that I had purchased the vehicle from) They suspected that it had blown a head gasket, after spending $300 to find out what was actually wrong I called the the business in which I purchased the Warranty from and they told me that the repairs were considered "point of failure and would not cover" even though the warranty was effective immediately after point of sale, I kept the sales person fully informed of what had happened and he assured me that West Motorsport would make it right. Fortunately the total repair cost totaled $809.25. After getting the run around from the dealership were I had purchased the vehicle they offered me $300 and said take it or leave it, I declined so I could take further action. I believe I should have been reimbursed the total repair cost of $809.25

  Business response

  05/28/2024

  I offered to pay half of the mechanic services that he paid and thats what Im willing to do until now $404.62 which I dont have to pay any of it im just doing it out of a courtesy from us. 

• Initial Complaint

  10/28/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  put a down payment on a vehicle and then they raised the price after i started payment.My car was totaled and when i applied for gap and asked them to cancel my warranty they refused to process it. after leaving a negative review the owner called me and threatened me

  Business response

  10/31/2022

  Customer came in and refused to sign the cancellation form and to provide paper work for the cancellation.

  Customer response

  10/31/2022

   
  Complaint: 18328894
  
  I am rejecting this response because: I came in five different times and was never offered anything to sign
  
  Sincerely,
  
  ***************************

  Business response

  11/01/2022

  If you want to cancel your gap and warranty you need to sign some paperwork also you need to give the warranty and gap insurance a copy of your car was in a total loss that is what they are requiring they need to see the miles of the vehicle. 

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