12 Customer Reviews
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Review from Kirstin D
1 star07/26/2024
Their company gives scam vibes. A sales rep came to our door-stated no contracts but ended up having us sign a year contract? They came on 6/11 to our house and said we will come whenever to do a reservice. Called multiple times after they charged me again to receive NO response. Called on 7/12 to see what was going on with reservice and they said we will call you back. Never received a response so called today to cancel and get out of my contract since they cannot even honor that. Turns out they scheduled me for a reservice and did not even notify me- why am I waiting a whole almost two months for reservice?? And now Im stuck paying a huge cancellation fee from my contract even though this company cannot honor it on their end.Review from MM T
5 stars07/02/2024
******* came to our house after working an extra long day, in order to set mouse traps. He was very professional, courteous, not rushed (even though it was close to 8pm), and thorough. We are happy to report 2 mice ended up in the traps last night. We appreciate the prompt response to our problem. ******* deserves accolades for what he did for us.
Insight Pest Solutions WA Response
07/03/2024
Thank you so much for your kind words and for letting us know about the good service that was rendered. We will pass the message on to *******. We are very happy to have you be a customer at ********************** Pest **********************!Review from Tammy L
1 star05/02/2024
A sales representative came to my door this evening in *********, **, stating a neighbor had signed up for their services who had ant issues. I informed them I had signed up with another company and was locked into a 3 year contract that had recently ended. I informed him I was not interested in future pest control. He proceeded to inform me of an old wasp nest on my gutter. I again, told him I was not interested and was not in a financial situation, regardless. He continued to pressure me to change my mind. 3rd strike I informed him I was trying to care for my husband who is battling cancer and to my utter shock, he continued his sales pitch. My husband almost fell trying to come to the door to assist. This interaction completely ticked me off to the point of me shutting the door in the salesmans face. I have never done that in my life. Complete turn off and will never use or refer this company to ANYONE!!! I was forced to give 1 star rating when they deserve none in my book!Insight Pest Solutions WA Response
05/06/2024
We are sorry for the unfavorable experience you had with us. This is not how we normally conduct business. Thank you for letting us know and if you would like to talk with someone you can call in and ask for me. I would love the opportunity to speak with you. Thank youReview from Cherie W
5 stars04/19/2024
***************************** Was very communicative. I appreciated him calling me when my Mother in law did not answer the door as she is deaf.Insight Pest Solutions WA Response
04/22/2024
Thank you ****** for your kind review and for taking the time to let us know. I will pass this on to *******.Review from Maureen H
5 stars03/08/2024
**** is great. Efficient, dependable, and friendly. It is a pleasure for us, except for the pests, to have him come.Insight Pest Solutions WA Response
03/12/2024
Thank you so much for your kind review and for taking the time to let us know about the good work **** is doing! We appreciate you being a great customer!!Review from Cathey M
5 stars12/06/2023
************ Is the best! He is very friendly, asks if there any trouble areas every time he comes. I haven't seen a bug since he has been taking care of my house.Great work ****!Thank you ?? ****** MReview from DW W
1 star08/01/2023
Absolute scam. Terrible customer service. They send young kids with zero experience to perform the jobs and they are not done properly or thoroughly at all. I had to supervise and hand-hold the service technicians while they lied to my face about what they did. Beyond that, the results are terrible. A 2nd service technician came by to rectify the problem, made a giant mess after knocking off a wasps nest and didn't even clean it up after it fell. I had to clean it up myself. The customer service agents are an absolute nightmare. They completely ignored our experience and changed us full amount anyway. ITS A COMPLETE SCAMReview from Sherry B
1 star07/08/2023
When we signed up for the service we were told that we would receive a contract from them but to date we have been unable to get one. Their service is not effective as the problem continues after several treatments. We have talked to them regarding their service failures and we want to cancel the service. One representative indicated that he would take care of it (did not get a name) but we are still getting calls for payment with threats of collection action. Their pricing is extremely high compared to other companys we have experience with. We were not adequately informed that they would only service our premises every 3 months and without a copy of the contract we were unable to review it. We made several payments but when we determined that their service was ineffective we cancelled any additional payments. Now they are hounding us to pay.Very dissatisfied with their service and treatment. If I could give them 0 stars I would.Review from Janet H.
1 star08/02/2022
Dubbed by a young man on a Segway who enter our 55 and older community , (past the no soliciting sign), hence why he left his work van outside our entrance.WE had one spray service, and realized this is a monthly fee, not quarterly. Getting out of their contract cost us $415.01! SCAMMED!Review from William B
1 star07/22/2022
Well, I only wish that I would have checked the BBB before I signed up with company!Offer of a discounted first service fee sounded to good to be true. The monthly payment of $59/month sounded reasonable for a monthly service fee, the problem surfaced when the ants kept on coming. Then, you find out that the company only services your house every quarter!!! You can call and they will send out a service tech for re-treatment. I was wondering what the tech was spraying all over the house, sugar water? The any problem didn't go away after 2 treatments and I didn't think anymore treatments would be helpful.I canceled my service, and will go with a reputable company for my pest solutions!
Customer Review Rating
2.67/5stars
Average of 12 Customer Reviews
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