Customer ReviewsforEmerald City Enhanced Services LLC

****************, who authored a negative review, was a former employee at our organization. Her employment as an administrator was terminated due to justifiable reasons, resulting in her being ineligible for unemployment benefits.It is pertinent to note that **************** has pursued a course of action by filing multiple complaints against Emerald City Enhanced Services (ECES) and has targeted both my nursing license and the licenses of other nursing professionals with the state's nursing board. Rigorous investigations conducted by the ********** of ****** and Health Services (DSHS) and the **************** Services (RCS) have consistently found no substantiation for any of her allegations. Notably, our facility maintains an unblemished record with no substantiated complaints.Moreover, the **************** ************* has taken a definitive stance by refraining from initiating investigations into ****************'s complaints. This decision is based on their determination that her grievances are retaliatory in nature and do not meet the necessary threshold for a formal inquiry.Emerald City Enhanced Services is a specialized, community-based residential setting committed to delivering expert care for adults requiring assistance with behavioral healthcare management. Our focus is on empowering patients to recognize their inherent capabilities, fostering independence, and facilitating their integration as functional members of society. We remain steadfast in our dedication to providing high-quality, professional care and continuously uphold the highest standards of service.

I had the unfortunate experience of working at ********************* Services (ECES), and I can't emphasize enough how much I regret it. This place is an absolute disaster, and I feel compelled to share my horrifying experience with potential clients and employees.First and foremost, the management at ECES is a complete nightmare. They treat their staff and clients like disposable commodities, showing a complete lack of respect and empathy. From the moment I started working there, I was subjected to constant micro-management, unrealistic expectations, and a hostile work environment. The management's unethical behavior extends beyond their treatment of employees; they also demonstrate a blatant disregard for the well-being of clients. Confidentiality is practically non-existent here, and I witnessed firsthand how sensitive client information was mishandled and shared without consent. It's a complete breach of trust and professional ethics.Additionally, the management pushes staff to engage in unethical practices, putting profit over the mental and emotional well-being of clients. They pressure staff to forge documents and signatures on treatment and crisis plans as well as money management plans, disregarding the actual needs of the clients and prioritizing revenue generation.The workplace culture at ECES is toxic and detrimental to mental health, with management perpetuating blatant racism and rumor mongering among staff. Ironic for a business that claims to provide mental health services. The turnover rate is astronomical, with employees constantly quitting or being fired due to the oppressive atmosphere.I can't in good conscience recommend ECES to anyone seeking mental health services or employment in this field. It's a place where ethics, compassion, and professionalism go to die. Save yourself the heartache, and look elsewhere for services and job opportunities. Your mental health deserves better than what ECES has to offer.