8 Customer Reviews
Review from Craig J
1 star10/21/2024
Purchased a Zipr4 Traveler Xtra online (******) which came with a two-year warranty. The scooter has since ceased to function. After much back and forth with the company, they have ceased all communication once it was stated that a refund was being requested because the product completely failed after only six months of operation.Review from Ssssss B
1 star01/10/2024
I purchased a scooter from them on line.it was delivery damaged and the box was damaged too. Inside the was a part laying seperate from the item; unknown what it belongs to. I called at least 8 times requesting assistance for a refund and return item. There is no introductory in the call it immediately tells you are a winner for a wal mart card. The first time I was asked for my card number. I insulated in giving them my order number. Then they asked for my card again. After giving my card and getting my mailing address I was told there will be a hold and then offered services and number with codes then a long hold promising someone will assist me. Then the line was disconnected. Then charges appeared on my credit card; fraud.Each time I call I am either hung up on and when I get someone and call them out on it telling them what happened they now say they dont need the credit card they need the bank account number and routing numberReview from Beth A
1 star12/22/2023
Im so sorry i fell for their warranty and spent money here. The great looking electric transport chair came damaged in the box, i thought it was superficial and sent images to them so they were aware. Being my first chair i didnt realize it was the chair & not me when it sporadically stopped and took several seconds to start again, as i exit the elevators or turn out a door. I reported this within 6 months - there is a fake customer service line which referred to the website and im sure their email support is a bot paid to reply but not resolve anything. They say the chair has a 9 mile range- guess what happens at 6 miles? It starts beeping LOUDLY so everyone is staring, dogs are shaking, Im trying to cover my ears- they said this was NORMAL and not a defect! Are you kidding me? My chair wont charge and they have not suggested a new battery or charger, im getting turned away from local repair shops. Ill just buy another brand with an A+ BBB rating this time. Will NEVER spend another ***** with Zipr.Review from Jill P
1 star11/27/2023
Their return policy on parts is non-existant. I have sent many emails, talked to a person live (whom I am sure sold my phone number) and still cannot get an approval to return a part that doesn't fit. They are only concerned that it is my responsibility to pay shipping, which I understand, and that there is a 25% (return policy states 15%) restocking fee. If there were a review less than one star, I would use it.Review from Michael D
1 star08/24/2023
Zipr mobility. Horrible experience. I have lost over ******* dollars returning a ******* dollar scooter. They offer no warranty assistance then only return 75% of sale price. Stay away !Review from Senior S
1 star06/21/2023
Horrible customer service. The scooter never worked once assembled from the box. I contacted customer service through Amazon and that started well over a month's string along excuses.They blamed it on our placement of the battery. Battery was installed correctly. They then stated I was to look at all the connections and wiring. Which looked fine to **. They then instructed ** to take apart the battery and check the connections. I checked and they looked fine.They then stated I was to test the battery. At that point the scooter was brought to an Automotive garage in town and they looked it over. They discovered that the wiring was faulty and rewired and reconnected things. The scooter finally worked.Zipr is still stringing ** along and I feel we where taken advantage of. We have had to pay the garage $80.00 to fix the scooter. When it was not our fault their product was sent with faulty wiring.They had absolutely no respect for the elderly client that was unable to leave his home as this was his means of transportation.Review from Tonya S
1 star05/08/2023
These people is a rip off! They are not family oriented and they keep you money! They lie about returns!Review from Grant H
5 stars06/06/2022
Have nothing but good things to say about the company. Read the other negative review and that was not the service that I got. Called them after my scooter had some issues and they were helpful curious and provided me with the parts and dealers to get me going on the road again.
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