1 Customer Reviews
Review from Joseph K
1 star04/27/2022
Cozy Oak and its owner **** are the epitome of a bad contractor. Shortly after installing my gas stove it started pumping gas into my home. I tried to contact **** and was blown off after serval messages then I was advised it was normal for my stove to smell like gas. I had another stove company come out to find that the stove was in fact not only damaged but to a very dangerous point since it was pumping gas out into the home. I reached out to where we bought the stove, **** was the tech they worked with so he was sent back out to do warranty work. He further took the stove apart and le leaving it in pieces saying he'd be back in a couple of days. Fast forward a month and a half and he won't respond to any communication or messages left. BEWARE this guy he is nothing but a headache.
Cozy Oak Fireplace Maintenance and Mantels LLC Response
04/28/2022
Thank you for the feedback, sorry for the negative experience! Just to clarify, those parts were covered by warranty because they were faulty from the manufacturer, as opposed to damage done by installation. Sometimes parts can take an unfortunate amount of time to come in. If you need anything else, please feel free to reach out!
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