ComplaintsforThe Lash Lounge Redmond LLC
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Complaint Details
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Initial Complaint
08/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased lash extensions which was originally set up under membership that was on pause for about 4 to 5 months then went and got said lashes. They overcharged me by a mistake made by the front office after that was supposedly corrected. I was still charged for $250 for lashes that were supposed to be 189 under this said membership, however, when the lashes were done, and I realized the charges, the next day, I was contacted back by the manager and had a conversation with her they refunded partially and then charged me again for the correctamount. Then, after that, I had a conversation with the manager, let her know that my lashes already halfway falling off of the corner of one of my eyes. And some off the other (which I know some loss is normal but not half) She didnt acknowledge it, nor did she say that I should get a partial refund or anything like that so I ended up leaving a ****** review Which intern the owner contacted me and asked me to remove the ****** review which since I have and I requested for him to give me a refund he told me that if I get a refund after sending him pictures of my lashes, which, after the fact, I did not feel comfortable doing Based on the circumstances that I was not acknowledged for any part of any of my experience or frustration or anything after purchasing any business from this establishment, I didnt feel this would help me in any way. he also told me that the person that did my lashes would not get paid which is concerning as to the fact of how they may or may not even get paid. even though I did tip I wanted to ensure that the tip stayed in place, but I dont understand why someone wouldnt get paid for Work that she did. I just want a refund or partial refund I think is fair for all of this mess .Business response
08/25/2024
At The Lash Lounge we strive for a great guest experience every time we have a client in the salon. We do recognize that there was a mistake with a charge to **** that was immediately corrected. We apologized for any inconvenience it caused, but did correct the issue.
If there is an issue with lash retention we have a specific process in place to assess the issue and try to resolve it. We ask questions about lash maintenance and makeup removal in case the client is using a product that may cause lashes to fall off. We also ask for pictures of the lash line so that we can fix the work if necessary or provide a proper solution. We asked **** for the pictures and never received them. Providing pictures would have helped us see that how much of a lash retention issue there was so that we could find the correct answer to the problem.
Initial Complaint
01/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
I cancelled my membership with them in September 2021. They charged me again in October. I called and they again cancelled my account and reversed the charges. I looked on my credit card and I have been charged again November, December, and now January. I need to be refunded for those three months. I have cancelled that card to avoid this company charging me any further for unauthorized and fraudulent monthly charges.Business response
02/02/2022
We are a membership based salon and offer our members a significant discount on lash extension refills with the membership. The only thing we ask of the member is to give us 30 day's notice upon cancelling the membership and to fill out a form to do so. After reviewing ****************** membership, she was accurate in that she cancelled in September ********************************************************************** October. She was also correct that we charged her incorrectly in November, December and January, but we have credited those charges back to her credit card.
If there are any outstanding issues, we encourage ******* to call the salon to make sure we rectify them.
Customer response
02/02/2022
Complaint: ********
I am rejecting this response because:
I only received the credit for January.
Sincerely,
*************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.