Business ProfileforSeattle Electric Bike

I ordered an electric bike from this business almost a month ago and faced numerous issues, mainly with customer service. They processed the full payment for the bike on the day I first ordered it. Despite multiple attempts to contact them about the status of my order, I received no response until three weeks later, when they informed me that the manufacturer supposedly had no inventory of the base model bike I had ordered and wouldn't for approximately three months. They offered me the choice to wait or upgrade to the next model up for 'basically the same price' (although it was never clearly discussed what that entailed). They also promised to rush the order and include some 'extra free servicings'. I opted for the upgrade, even though it wasn't the color I wanted.When finalizing the arrangement, I tried to get a clear definition of what 'rush order' meant in terms of time. The representative's vague response was, 'We'll order it today, and have it shipped as expediently as we can,' without providing a specific date. Now, it has been over a week with no updates, and I still can't get in touch with them. Every time I call, it goes to voicemail, and despite leaving numerous messages, I've never received a call back. Be wary of this business's lack of communication and unreliable service.