ComplaintsforThe Refind Closet

• Initial Complaint

  03/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  So far I have had the worst experience with that company. The young lady that checked my things in did not give me an itemized list or anything She simply said that I had some really nice pieces and with the exception of 3 to 4 items everything should sell. Because I have known a couple other people that have been there. I stupidly, accepted their word without getting a printout of my items. Supposedly only three of my items were kept at the consignment, the rest, ******** , *********, Burberry, Manolo, shoes, and and tons of jeans and dresses ************************* have supposedly been donated without my knowing Im a total believer in giving items a second life opportunity with someone else that will appreciate them as much as I did I love thinking that my things would be in the shop selling and not simply vanished, especially that amount of stuff. I am at complete loss of words sad and very disappointed. I think the lady I've spoken to twice ***** maybe said that she will call me Sunday and Monday to not return my calls and have me call back for an answer. it's just unbelievable!!! I would hate to think that race played a role in the decision Having said that, I am not the person to go around saying things happen to me because I am black in my day in and day out life The owner does not appear to have any interest in resolving this issue as she has never returned my calls What I thought would be a great opportunity for me to support local businesses as opposed to staying with The RealReal who has been nothing but fantastic to me.I'm so grateful and thankful that I did not empty out my closet completely.

  Business response

  03/29/2024

  Hi ********,

  I just spoke with ********************* (one of our co-owners) said that she was able to connect with you yesterday regarding your payout. Thank you so much for your understanding and kindness as we navigated this mistake on our end.

  If you need anything else, please do not hesitate to reach out to *****'s direct cellphone *************) number or our Inventory Team's direct email (*************************************).

  Have a great rest of your weekend - we hope that you enjoy a sunny ******* weekend!

  Best,

  ****

  Customer response

  03/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩