16 Customer Reviews
Review from Charmaine D
1 star10/01/2024
On hold for almost 3 hours because their cards give me an invalid code and when I tried to call back because the lady hung up on me they blocked my calls what kind of company does this to their customers this is the 3rd time this has happened to me using their site DO not use they are ripping people offReview from Kath H
1 star09/27/2024
Very difficult to use cards and have been on hold time for nearly an hour total. Also, the amounts on the cards are inaccurate. the customer service representative was useless, let's see if his supervisors can straighten this out. What a terrible company.Review from Mei N
1 star07/02/2024
I got a $500 chewy.com gift card through tango and it is invalid on chewy.com. Chewy cannot help and Tango reps through phone and email are completely useless this place is completely unreliable.Review from jerry t
1 star03/11/2024
I received an e-gift card on March 1, 2024 for donating blood to the ********** I clicked on the link for it in my email and applied it to Amazon. As of March 11 it is not showing as being applied to my account. I used the chat feature on the Tango website and was instructed to call their customer support with a case number. I called 3 times on March 11th. Each time I was placed on hold for 11 minutes with a recording stating the call center was very busy and to hold. After the 11 minutes the recording stated to call back and ended. A total of 33 minutes on hold. The website and the phone support were useless in my attempts for an explanation or resolution. If Tango reviews this complaint I would like for them to call me. They have my number.Review from Seyed Mehdi H
1 star10/19/2023
This company is illegally deducting fees from card balances and has sneaky expiration dates for gift cards that is expressly illegal in the **.Gift card may not expire not could there be any fees charged to balanced due to dormancy. Their entire business model is to steal hard earned money from unsuspecting customers by illegally diverting funds from customer accounts to line their own pockets. I have had close to $200 magically expire! This is theft. Will be reporting this to the federal trade commission.Review from Susan G
1 star08/26/2023
Tango took over another company. In order to redeem however, they lock your certificates and you have to call to redeem. They have NO HOURS on the weekend so you cant redeem them at anytime. I have lost out on sales because I have no way to redeem my certificates. They need to allow access to MY certificates anytime.will they pay for my loss of discounts that occur on the weekends? Its Saturday and I cant get my certificates and just lost 15% discount for this weekend. DONT get cards from them. These are mine and they hold them hostageReview from Christina C
5 stars01/05/2023
I love this platform! It was super easy to send gift cards to my employees and just as easy for them to redeem the cards. I like that everyone can choose where they want the funds to go. The only downside are the hoops you have to jump through to get **** or Mastercard added as an option. Other than that, love the vendors on the site.Review from Jo H
4 stars01/04/2023
We have Tango Card set up for appreciating our team members and we've loved it. It's so easy to set up, work through the steps, and get gift cards to our team. I haven't heard of any issues from my teammates and I haven't experienced any on my end either. I do wish there were more options for the stores to redeem the gift cards with.Review from Jean A
4 stars01/04/2023
Tango Card has been a tremendous company- from the impeccable customer service to ease of using the site. When our organization first reached out to Tango Card, we had, what I thought to be unrealistic goals and deadlines. But each rep was professional and quick to respond so we were able to pull off our employee appreciation week with no issues and glowing praise.Review from Lucas S
5 stars01/04/2023
Very fast to complete my orders on time. would reccomend to anyone needed a giftcard service such as tango :)
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