ComplaintsforBonanza.com

• Initial Complaint

  10/08/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered a poster from this website back in early Sept. I have been given no tracking information and have not received this item as of yet. I contacted this company asking where my item was. A person that goes by the name "ButteredKat" sent me a response and told me that tracking would not give him an estimated shipping date. He also gave me an order number of *********. This item is for a b day gift for Oct 31st. I have not heard any response from this company since I e mailed them again, last week, and said if I didn't receive my poster, I would ask for my money back.

  

  Business response

  10/09/2024

  Hello

  Thanks for writing to us and were very sorry to hear that you havent received your order just yet. ******* is an online marketplace connecting buyers and sellers to transact directly. ******* does not produce, house or ship any items. Instead, buyers pay sellers directly, and sellers ship their items straight to the buyer.
  
  After taking a look at the tracking information provided by the seller, we see that the item is currently making its way to you!
  

  *******************************************************************************************;

  Using the link provided, youll be able to keep an eye on the progress being made as it continues on its journey, so you can have a better idea of when to expect it to be delivered.
  
  We hope that you receive the item soon and are more than satisfied with your purchase. If by chance, something else comes up and you need any assistance at all, please let us know and well be happy to help in any way we can to resolve the problem.

  Customer response

  10/09/2024

   
  Complaint: 22399152
  
  I am rejecting this response because:
  I will keep this case open until I receive my item.
  Sincerely,
  
  ******* ******

  Customer response

  10/17/2024

  The item did arrive in the mail.  I am happy with the product, but I am not pleased with the communication, or the fact that it took 3 weeks to get delivery from ******* ** to ******** WA.

• Initial Complaint

  09/27/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I purchased Angel **** seedlings from this company and the seller is Pembeli. The seedlings arrived today and there was a packet of black seedlings & another packet of tiny multi colored clips. There were NO instructions as how to grow these seedlings and Im upset given that I paid $18 for this worthless junk, I replied to Pembeli stating my dissatisfaction and Ive not heard back.

  

  Business response

  09/30/2024

  Thank you for contacting Bonanza Support and we're sorry to hear that the seller has not been responsive to your inquiries. We understand your frustration and have reached out to the seller on your behalf in an attempt to expedite a resolution. We thank you for bringing this matter to our attention, and we have reported the problem to our team of experts to investigate this seller further.
  
  In the meantime, we highly recommend that you contact ****** to open a dispute for a refund. One of the reasons that ******* requires sellers to accept ****** is that ****** provides a level of buyer protection should something go wrong with your order. Filing a dispute with ****** will remove funds from the seller's account while ****** awaits a response from the seller, forcing the seller to act. A dispute on ****** will count against the seller, and if the seller is unresponsive to multiple disputes, ****** may take further action against the seller's account.
  
  For your financial security, ****** does not permit ******* to file a dispute on your behalf. Since your personal financial information is private, ****** will only allow the account or cardholder associated with the purchase to file a dispute. We've included information below on how to start the dispute process:
  
  If you completed your purchase by logging into a ****** account:
  File a dispute with ****** online: **************************************************************************
  *************************************;
  If you completed your purchase by manually entering a debit/credit card using ******'s guest checkout:
  File a dispute via telephone*: ************** or ************** or online: ***************************************************;
  *Please have the debit/credit card number you entered on ****** handy when contacting them so that you may quickly locate your order. Say "Representative" to speak to a live human for assistance.
  
  The ****** payment ID for your order is: 5Y0671283L755364R 
  
  If you are unable to reach a resolution with the seller and/or payment provider through the process above, please let us know so that we may continue to assist you in escalating your dispute to a claim. We hope this matter is resolved soon, and we apologize again for any inconvenience you've experienced.

  ***************************************************************************;

  ************************************************************************** 

• Initial Complaint

  09/17/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Similar to other complaints people have brought. I was promised a special Omaha Steaks package for the low cost of $7.95. I thought it seemed too good to be true but couldn't find any information that demonstrated it was a scam so I thought it was worth the try. Never received any email confirmation or emails of any kind and a few days later was charged $79.95 for a "subscription" that I never asked for for some $150 'gift card.' Again, no email was ever received from this company.I contacted them to see if I could get a refund and they said they could not. So I contacted them again and was originally offered a 40% refund which I did not accept that then changed to 70% and finally they agreed to refund the $79.95 but not the $7.95 because that is supposedly for the Omaha Steaks sweepstakes....so not even the Omaha Steals package I thought I was getting when I gave them $7.95.They said they would only refund me the $79.95 if I did not dispute the other charge...which again demonstrates the fraud they are committing. I have disputed the charges with my bank and documented the lack of emails of any kind from them.I don't know how this company is allowed to exist. It's a complete sham and should be investigated and sent papers for a class action lawsuit.

  

  Business response

  09/18/2024

  Hello,
  
  Thank you for your report. We place a high priority on protecting our users from phishing scams. We have sent this information to our team for further investigation. In the meantime, we do not recommend replying to the message you received.
  
  ******* employees will never send you an email or a Bmail (Bonanza's internal messaging system) requesting that you provide your email address in order to confirm a sale or receive payment through a link that will take you outside of your Bonanza selling account.
  
  Bonanza team members will never send you an email or a Bmail requesting that you provide your financial information or personal details to them.
  
  If you are ever in doubt about an email or Bmail that says it is from *******, please contact our support team by emailing ******************* to check on it's validity before clicking any links or providing your personal information. 
  Learn more about protecting yourself from phishing scams in our blog post here.
  
  

• Initial Complaint

  09/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  There is no buyer protection when ordering from there platform. I purchased arcade stickers totaling $119.76 form one of there sellers, I have video proof how I received damaged stickers. The seller sent me damaged items not once, but twice, and is now requesting more money to resend something he should of sent undamaged to begin with.

  

  Business response

  09/25/2024

  Hello,

  We understand that you have contacted the bank or card provider associated with the card you used to complete this purchase. Many banks and card providers will provide buyer protection in cases where items were not received or were significantly not as described.

  We hope that your card provider is able to quickly assist you with resolving this matter. If there is any additional information that we can provide to help this process go smoothly, dont hesitate to ask. Please let us know if you have additional questions, and thank you again for taking the time to bring this matter to our attention.

  Customer response

  09/25/2024

   
  Complaint: 22284237
  
  I am rejecting this response because:

  although I have somewhat protection from bank,  been almost 3 months and I still have not received a refund. I have video proof of item I received which I sent to the seller and yet still even with video proof of damaged item received the seller refuses to make this right and is requesting more money. That 3rd party seller that I bought item from on your website should be banned from selling on your platform, this has been a headache to deal with and is not resolved until I get fully refunded 

  
  
  Sincerely,
  
  ****** **********

  

  Business response

  10/08/2024

  Hello,

  Thank you for contacting Bonanza Support and we're sorry to hear that the seller has not been responsive to your inquiries. We understand your frustration and have reached out to the seller on your behalf in an attempt to expedite a resolution. We thank you for bringing this matter to our attention, and we have reported the problem to our Compliance team to investigate this seller further.
  
  We had a look at your order and see that you completed payment through ****** by entering your credit or debit card directly. We highly recommend that you contact the bank or card provider associated with the card you used to complete this purchase. Many banks and card providers will provide buyer protection in cases where items were not received or were significantly not as described.
  
  We hope that your card provider is able to quickly assist you with resolving this matter. Thank you again for taking the time to bring this matter to our attention and please keep us posted regarding your chargeback. 

  Customer response

  10/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that the matter was not really resolved by them, and that no real effort was made by them to resolve it on there own, there solution was for me to contact my credit card company, which I already did, however after 3 long months of back and forth with my credit card company, and submitting to them pictures and video of the issue, the issue is now resolved by my credit card company and not by the business. I wished they would have got involved as they are the ones that allow this seller to sell on there platform. There is no refund policy or return policy that is enforced when buyers like myself receive damaged productsI hope they address this for any future buyers. I have reached out to the CEO of bonanza regards this matter, and we had a phone conversation regards my experience, whether he addresses this or not is up to him. Im just glad the matter was resolved by my credit card company and I will never buy from that website again for obvious reasons. 
  
  Sincerely,
  
  ****** *. 

• Initial Complaint

  08/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Charged $79.95 for a subscription that I did not sign up for.

  

  Business response

  08/30/2024

  Hello,
  
  Thank you for your email and sorry to hear about the trouble with your recent purchase. We're having some difficulty locating your order based on the information provided in this email.
  
  Can you please provide any or all of the following details so that we may better assist you?
  
  Bonanza Username (the username you enter when logging into your Bonanza account) :
  
  Email address (other than ********************):
  
  Transaction ID number (this can be found on your Bonanza order confirmation or in the "invoice ID" field if you checked out via PayPal):
  
  Username/email address of seller and date of purchase:

  Please note that our records indicate that there is no Bonanza account associated with the email address: ******************** and the screenshot provided shows no connection to Bonanza. If there is unauthorized use on one of your credit or debit cards, you should immediately contact your financial institution to cancel the card and file a chargeback.

  Thank you for taking the time to provide some additional information so that we can look into this matter further on your behalf.

• Initial Complaint

  08/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I've been selling on ******* for over 7 years (2017) as a top-rated seller with 100% positive rating and I did not receive any violation warning or notice. However, my entire account was shut down on August 14 without any form of explanation. Bonanza is very unprofessional and kicked down the ladder to long term loyalty sellers.Since Bonanza never gave the explanation, I request Bonanza reinstate my seller account with full inventory.

  

  Business response

  08/30/2024

  Hello,

  Thanks for contacting Bonanza support. Sorry to hear about the difficulty that you have had with this issue. I inquired about this issue with our team. Both our fraud prevention team and general manager have reviewed your account and made the determination that this account was being operated in a fraudulent manner, and it has been decided that your ******* selling account will remain permanently suspended. 

  Sorry for the inconvenience. 

  Customer response

  08/30/2024

  To whom it may concern,
  Complaint: 22151220

  Bonanza is so obviously lying through their teeth since my account was registered from March of 2017, and I've been selling on ******* for over 7 years (2017) as a top-rated seller with 100% positive rating and I did not receive any violation  warning or notice. There is NO WAY to allow me to selling on Bonanza over than 7 years if I did fraud.
  
  Since Bonanza is lying and statement is contradiction, I request Bonanza reinstate my seller account with full inventory.
  
  See the attached PDF file to prove I am starting selling from 2017.
  
  Sincerely,
  August 30, 2024
  

  

  Business response

  09/11/2024

  Hello,

  Thanks for writing back to us. Sorry to hear about the continued difficulty that you have had with this issue. ******* reserves the right to refuse service to anyone, in accordance with the Bonanza Terms of Use. The determination has been made that your ******* account will not be reinstated, and complaining to the BBB is not going to change that. We have a responsibility to our buyers to provide a safe and reliable shopping experience. 

  Sorry for the inconvenience. 

  Customer response

  09/11/2024

  Bonanza is a very unprofessional and irresponsible platforms for their years sellers. Bonanza deleted my seller account WITHOUT any evidences or notices since my account was 100% positive feedback with ZERO complaint.

  If you cannot reinstate my seller account, I am asking ******* to refund me the store yearly fees I paid you.
  

  
  

  

  Business response

  09/25/2024

  Hello,

  All memberships are non-refundable, as shown at the time of purchase. However, we are making a one-time exception and have refunded the membership fee you paid. You should see the credit back on your card in 3-7 days. 

  Customer response

  09/25/2024

  Nothing I have received of the refund from Bonanza.

  Also, I request Bonanza must provide the actual detail reasons of Bonanza deleted my 7 years account with ZERO complaint without explanation.
  

• Initial Complaint

  08/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I made a purchase that clearly stated 30-day money back guarantee. As the item did not suit me, I've been trying to return item. ******* told me to contact seller or file with ****** (as that is how I paid) ****** stated "Sorry we only offer refund on items not as describe if bonanza right something else that is totally different. Money back for 30 days if item not as describe if we send you the right item we can't credit it back. If you like another style we can exchange it for you to be nice with you"Original listing: ********************************************************************************************************************************************************************************************************************

  

  Business response

  08/30/2024

  Hi ******,
  
  Thank you for contacting Bonanza Support and we're sorry to hear that the seller has not been responsive to your inquiries. We understand your frustration and have reached out to the seller on your behalf in an attempt to expedite a resolution. We thank you for bringing this matter to our attention, and we have reported the problem to our team of experts to investigate this seller further.
  
  In the meantime, we highly recommend that you contact ****** to open a dispute for a refund. One of the reasons that Bonanza requires sellers to accept ****** is that ****** provides a level of buyer protection should something go wrong with your order. Filing a dispute with ****** will remove funds from the seller's account while ****** awaits a response from the seller, forcing the seller to act. A dispute on ****** will count against the seller, and if the seller is unresponsive to multiple disputes, ****** may take further action against the seller's account.
  
  For your financial security, ****** does not permit Bonanza to file a dispute on your behalf. Since your personal financial information is private, ****** will only allow the account or cardholder associated with the purchase to file a dispute. We've included information below on how to start the dispute process:
  
  If you completed your purchase by logging into a ****** account:
  File a dispute with ****** online: **************************************************************************
  *************************************;
  If you completed your purchase by manually entering a debit/credit card using ******'s guest checkout:
  File a dispute via telephone*: ************** or ************** or online: ***************************************************;
  *Please have the debit/credit card number you entered on ****** handy when contacting them so that you may quickly locate your order. Say "Representative" to speak to a live human for assistance.
  
  The ****** payment ID for your order is: 7SK11034YM484960G 
  
  If you are unable to reach a resolution with the seller and/or payment provider through the process above, please let us know so that we may continue to assist you in escalating your dispute to a claim. We hope this matter is resolved soon, and we apologize again for any inconvenience you've experienced.
  
  

• Initial Complaint

  08/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This is a complaint of overcharges on fees and charging a $2 fee if I don't use their shipping platform.I have an outstanding bill of $88 and my account is now on hold from selling due to this bill. I do understand that I am required to pay this bill however, I do feel that it is unfair that I have been charged this $2 fee that you are forcing sellers to pay if they don't use your shipping platform. I never signed anything and never agreed to anything regarding this. I have been told something was sent regarding this, but I get so many things from Bonanza that I probably just assumed it was junk like everything else. Moving forward I will add to my listings that all shipping will be done through Bonanza since they are forcing my hand and charging me $2 if I don't use their shipping platform and I am sorry I can't find them cheaper shipping.The next issue is that I am being overcharged and have been in the past, selling fees. I have it set up on the plan up to a 13% fee, however, I have been charged over that, and when I have approached customer service I get an email with little explanation. I didn't want to report this but this is the only way to get corporate aware. We can never speak with someone on the phone to get things resolved. I want my site active again so I can start selling items again.

  

  Business response

  08/30/2024

  Hello *****,
  
  Thanks for contacting Bonanza support and sorry for any confusion. As of November 8, 2023, Bonanza launched a new shipping program to help businesses of all sizes save money and time by offering the lowest-rate labels and cutting out the data entry when buying a shipping label.
  
  For each order that does not have a shipping label purchased through Bonanza or an approved partner, a $2 shipping assessment will be added to your monthly bill (within **************************************************************************** on the first of the following month for all other orders). The $2 shipping assessment will be collected along with your final value fee payment. If you purchase a shipping label through Bonanza, you will not be assessed the $2 for that order.
  
  Bonanza offers *********** and *** shipping labels. You can even compare prices for each carrier at the time of purchasing your label to ensure you're getting the best value! And when you purchase a label through Bonanza, all of the buyer's information is automatically populated, and tracking (if applicable) is added to the order summary & emailed to the buyer, saving you time by not having to manually input that data.
  
  While this new program will apply to all sellers, there are a few exceptions that allow sellers to opt-out of Bonanza shipping:
  Sellers who use an integrated third-party API, such as ShipStation or ShippingEasy
  Dropshippers that use a third-party inventory management and fulfillment service 
  Sellers who ship from outside of *****************
  Digital goods listed in the Digital Goods category
  
  For sellers that do not have a printer to print their own labels, Bonanza will provide a QR code that can be brought to a *********** or *** counter so they can print the label and affix it to the package for you.
  
  Learn all about Bonanza shipping on the following page:
  *********************************************************************

  Please note that your selling fees may show as higher than 13%, because that percentage does not include the $0.25 universal transaction fee. When that fee is added in, the percentage displayed on your seller fees will show as higher than 13%

  ************************************************************************************************

  We're excited to help our selling community save time and money on shipping with this new program. Please let us know if you have any other questions, and happy selling! 
  

  
  

  Customer response

  08/30/2024

   
  Complaint: 22128978
  
  I am rejecting this response because:

  The 13% fee didn't include the .25 cent fee, that was separate to this.

  Also, I go through ******* Shipstation for my shipping. This is because it is easier for me. When using your shipping there is also a charge if you don't keep a predetermined amount in the account. The email or information that everyone talks about regarding the $2 fee I don't remember getting. This should have been in a different format that others can clearly know that it is something of importance. We get so many emails knowing what is important and making sure people sign off on changes like this is very important.

  I have since paid my fees since I was left with no other option. I have been with Bonanza for many years. My online store has over 4000 items and has taken years to get it to where I am at. I don't make many sells on Bonanza it is the platform that helps me have a place to put my inventory and then upload to the world wide web. With having health issues this is how I make my income and that is all I want to do.

  I have learned that the reason companies like yours is making millions is because of the way you handle yourself and get around charging fees. 

  Sincerely,
  

  
  *********************

  

  Business response

  09/09/2024

  Hello,

  Thanks for writing back to us. Please note that *******'s policy regarding shipping and the $2 shipping assessment is crystal clear, as out lined in our previous message to you. Whether you agree is irrelevant. By signing up for an account and selling on Bonanza you agreed to abide by *******'s terms of service. If you do not have an approved exemption, then your options are to either purchase shipping labels for your sales on Bonanza, or a $2 fee will be assessed.

  **************************************************************************************************************************;

  The shipping assessment fees that you have incurred thus far are not eligible for refund.

  If you have any other questions or concerns just let me know.

  Sorry for the inconvenience. 

  Customer response

  09/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They didn't resolve anything I am just tired of going back and forth with them for no apparent reason. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  08/03/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was hired to submit reviews for a commission, well I had to transfer money over via crypto. I transferred a total of 3600 dollars and now Im out of that money and my tutor they assigned me will not answer me back.

  

  Business response

  08/05/2024

  Hello,

  Thank you for contacting Bonanza Worldwide. Bonanza.com is an online marketplace connecting buyers and sellers to transact directly. Bonanza will never contact potential employees via WhatsApp or text message. Bonanza does not require employees to pay Bonanza or deposit money into an account before they can begin employment. Bonanza does not pay employees in cryptocurrency. 

  Bonanza.com is in no way affiliated with "bonanzaox.cc". Any activities which take place on that site are separate from the Bonanza marketplace owned and operated by Bonanza Worldwide.

  If you believe you were involved in a scam operated by bonanzaox.cc, we recommend reporting the website to the Internet ********************** (IC3). You can do so from the following link:
  ********************
  
  We hope that information is helpful and that you are able to reach a resolution through the IC3.

• Initial Complaint

  08/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was scammed out of all my money by someone claiming they were a hiring manager for a company under Bonanza.com! The job was supposedly to help merchants improve their *************** rankings. This is done on a platform where employees are assigned 38 order tasks a day. For each order, u are temporarily purchasing items on the site so that you can leave a 5-star review for the ******************** Any money spent is immediately refunded to ur Bonanza work account, along with ur "commission" (1% of the purchase price). But u can't withdrawal any money from ur work account until u complete the entire 38 orders. During these orders u can come across larger orders which they call "special parcel quests". These orders supposedly give u a higher commission than regular orders (5-70%). On the first or 2nd day, they allow u to make a little bit of money so that u can see that u are getting all ur money back, plus a decent commission. This way u believe that the scam is real, and that u really will make a lot of money

  

  Business response

  08/05/2024

  Hello,

  Bonanza will never contact potential employees via WhatsApp or text message. Bonanza does not require employees to pay Bonanza or deposit money into an account before they can begin employment. Bonanza does not pay employees in cryptocurrency. Bonanza does not offer employment positions for uploading product data or reviews to increase visibility.

  Bonanza Worldwide does not employ any persons associated with the provided name and email address.

  If you've been contacted by someone claiming to represent Bonanza claiming they have a job opportunity that matches the information above, we recommend reporting the email address and phone number to the *** and IC3.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩