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Find a Location

A Place For Rover Inc has 1 locations, listed below.

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    Business ProfileforA Place For Rover Inc

    Pet Sitting
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.06/5stars

    Average of 100 Customer Reviews

    Customer Complaints

    250 complaints closed in last 3 years

    104 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/18/2012

    Years in Business: 13

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    A Place For Rover Inc is an online platform where consumers can connect with providers who offer dog sitting, pet care, walking, and/or boarding services. In addition, the company offers pet-related products.

    Products & Services

    Pet Sitting, Dog Boarding, Pet Services, Online Pet Sitting Appointment Setting

    Business Details

    Location of This Business
    720 Olive Way Ste 1900, Seattle, WA 98101
    BBB File Opened:
    7/16/2012
    Years in Business:
    13
    Business Started:
    6/1/2011
    Business Incorporated:
    10/4/2012
    Accredited Since:
    7/18/2012
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Number of Employees:
    550
    Alternate Business Name
    • Rover.com
    Business Management
    • Mr. Aaron Easterly, President/CEO
    • Mr. David Rosenbaum, Manager of Public Relations
    • Mr. Brent Turner, COO
    • Ben Newcomer
    Contact Information

    Principal

    • Mr. Aaron Easterly, President/CEO

    Customer Contact

    • Ben Newcomer
    Additional Contact Information

    Website Addresses

    Customer Complaints

    250 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    100 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Shelbie L

    1 star

    10/20/2024

    Rover is a sham. Where do I begin. I have been sitting through rover since 2019. I had a 5 star rating and was part of their star program. On 10/11 I was made aware that a dog owner put in a report against me saying that a dog left sick. Rover asked for my statement and I told them that the dog was fine when they left my home, they werent ill and I had video proof. On 10/14 I found out that they deactivated my account without the burden of proof the dog got ill in my care. I tried to appeal it and they told me it a wasnt allowed. The symptoms the owner was describing were those of parvo. I asked rover if they require owners to prove shot records and they told me no they dont but as a sitter thats something I could require. They basically told me it didnt matter that the illness may have been a result of the owner not vaccinating that they were still staying with my deactivation. Fine whatever Ill start my own. They canceled all my upcoming bookings leaving my current booking active. Fast forward to 10/20. The booking they left open was due to end that night at 8. They canceled it and locked me out of my account. All while the dog is still in my home and care and I have no way to contact the owner should I need to or vise Versa. Now Ive been booking through rover long enough to know when a booking is canceled through rover Im no longer paid. Rover is stating theyre still paying me but I have no faith in that. Ive been in contact with the ******************* and the ***********************. If someone doesnt pay me the $380 dollars Im owed for the two weeks this dogs been with me someones being sued.

    Local BBB

    BBB Great West + Pacific

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