ComplaintsforIndian Trail Service Center
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Complaint Details
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Initial Complaint
01/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Date of transaction was December 15, 2022.The amount of money I paid Indian Trail Texaco was $707.25.Indian Trail Service Center committed to provide me four new tires on my **** **** Taurus.Dispute was no new tires were given. Questioned why no needles were on the tires? The shop manager, ****** told me they do not provide needles on new tires anymore. The four tires were used and each tire kept going flat at different times and not able to keep required amount of air in the tires to be able to drive my car anywhere. I went to ******************* on ******* in ******* to purchase four new tires on January 19, 2023. ****, tire mechanic found the following after taking off all the tires. A plug was found on the outer edge of the rear drivers side tire deeming unrepairable. I asked the tires to be taken off and loaded in the backseat of my car so I could return them to Indian Service Center. I drove away and pulled into the driveway of the repair shop of Indian Trail Service Center. ****** thought I was there to have the second pressurized check of the tires. To his surprise I started unloading the tires from the back seat and put them on the sidewalk by the door. He was angry I went behind his back and purchased other tires from *******************. ******************* technician, Aden showed me the plug in the tire. The plug was old not shiny. ****** said you ran over a nail and we had to repair it. I told him I was done and wanted a refund. You will not find a mechanic to work with you like I did. We went above and beyond to be able to help you. ****** said we just can't write you a check because you want a refund I will have to talk to my manager. Account was a debit card. Since the purchase I had a unauthorized debit purchase on my card and was issued a new debit account. All my payments I make now are made with the use my credit card.The name of the business owner and address: Indian Trail Syndicate ***********************************************************************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.