ComplaintsforPinnacle Roofing & Exterior Maintenance, LLC
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Complaint Details
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Initial Complaint
02/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This company gave us a quote for a pantry extension...They were the second to highest bid, but the lady seemed nice enough. We had them take items off the bid, to make it cheaper, and closer to the other bids. We told them we would supply shelves, the door, and paint for the project for them. The lady said that was fine, and gave us a bid and we accepted it. AFTER they got the money, they changed the terms of the agreement, and said we never said anything about them doing the pantry shelves. I told them yes, that was what we agreed upon, we would buy the materials, and you do the project. The lady got really snotty after I said I wanted money back, and she said to read the terms, we will not get the money back....they are thieves....Business response
03/18/2022
********************* was hostile, and very unpleasant. After multiple vulgar and inappropriate emails we are choose to cancel his job. ********************* submitted a complaint on 2/22/2022 and Pinnacle swiftly responded and issued his full deposit refund on 2/24/2022.Customer response
03/22/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. HOWEVER, please note the lie the company just toldin a previous response to the labor and industries, they said that I canceled the project, not them. The company has a history of doing this, and has multiple complaints. They have changed names/owners multiple times, I believe due to their work, and their ethics.
Sincerely,
*********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.