ComplaintsforAffordable Dentures - Tacoma
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Complaint Details
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Initial Complaint
12/08/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Several visits- dentures don't fit and they refuse to listen and are not correcting the problem.Started there Sept 18th for dentures and they are rude and will not consider my comfort and keep telling me to come back to do this and that and the dentures are not lined up-they won't fix. I want my money back in fullCustomer response
12/22/2023
The person ****** that works on making the dentures fit is trying to work with 4 pts at once and then touches you and or puches you on the shoulder to get you to leave even when you tell them that the dentures are not fitted and functional. After about 5 visits I should have been able to chew with them and he insists it is me doing something wrong. I want an entire refund of all moneys as I am going to another practice to get teeth the last week of December and will need to pay again for dentures. I should also be reimbursed as the mileage was 200 plus miles a visit for 6 or 7 visits including the consult, the impressions, the day following teeth removal and the other several times.
The office staff is rude and ****** said on my most recent visit to the receptionist that I was done and not returning and that was never mentioned. I do have a witness to his behavior and dismissive attitude and the staffs attitude as well. I'm visually impaired and they do not exercise any of the ADA ******* or assist for the patient at all leaving me in a position of possible injury in the treatment rooms and moving throughout the facility.
Initial Complaint
02/15/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Aug 15 2022 Began the process for Affordable Dentures. Selected the Ultimate Fit denture and had some initial impressions made and was told the had to send the denture out due to a shortage of personnel in the lab and that it would be 4-5 weeks. Aug 30, 2022 Next appointment more impressions were made to be sent out. Dec 7, 2022 appointment a wax impression was made and fitted and was told that this would be sent out and become my permanent denture. At this time I was asked to sign a document that stated that I was OK with the color, whiteness and fit. Jan 20, 2023 I came to the appointment expecting my new teeth and was not happy with the "Ultimate Fit". For over 2 hours I sat in the dentist chair while their personnel made numerous adjustments. Finally they were able to fit approximately. Still a little discomfort. Subsequently I tried to eat a meal and could not eat without severe discomfort. Upon removing my denture and examining them I was disgusted with the quality of craftsmanship. This was supposed to be the "Ultimate Fit" for over $2698. These dentures cannot and do not meet my expectations. Totally not unusable! I have taken some pictures to show the poor workmanship. Therefore I am requesting a refund or have another Affordable Dentures make a replacement at their expense.I have spoken to a customer service person ******* and explained my case.I have left numerous Phone messages that have not been acknowledged.FYI I have also filed a complaint to ******** Attorney.Initial Complaint
01/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I originally file bbb complaint with original Affordable Dentures in Silverdale due to availability of the dentist from that location I got passed off to Tacoma to have implant surgery! I had first surgery and there was complications for all I know they messed up so I had have second surgery! All in all after second surgery healed I was told if I paid balance from silverdale location and I was told they would remake my denture with a cost for the bottoms to be refitted! I have the money to do so and have left a half dozen messages and contacted corporate to mediate and still no reaponse all I wish is to have both uppers redone like I was told they would do if I paid balance at silverdale and bottoms I understand there be cost even though all I know they messed up I have had no teeth on bottom for over two years and just wish to have upper redone as promised and lowers re fitted for implants would just like a call so this can be finished! My last appointment there I was told they would redo upper and bottoms for cost of **** I believe! Just want this completed I am **** dollars in debt and still no teeth have denture from 2006 and just plain implants on bottom! I tried to complain about the horrible service from silverdale and they take no responsibility for there awful quality! Worst experience of my life please help!Initial Complaint
07/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Received my new dentures from this place came home and within a few days I am unable to wear the bottom dentures as the have caused sores and the top have **************. I have called for over a week to schedule an appointment and only get an answering machine which no one returns my phone calls. So basically I spent money on bottom dentures that are unwearable and top that have ************** that hurt.Initial Complaint
06/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On May 3 I went to affordable Dentures and Implants for dentures. They took my impression and said in 2-3 weeks I would have my dentures. After two weeks I called them and they said they were waiting on something from a third party and they would update me. I have not heard from them and not do they return my multiple phone calls and it now been over a month. Also when I call them no one answers the phone and I have left multiple messages. I paid them $2838.00 when I got my impression done because they said they had to have payment in advance to make the denturesBusiness response
06/29/2022
Please send a copy of the actual complaint.
Business response
06/30/2022
Thank you for the communication. My office has contacted the practice that served this patient and we will respond soon with regard to the refund being requested.
Business response
06/30/2022
RE: COMPLAINT NUMBER ********- **********************************
Dear Sir or ********************** is in receipt of the complaint you forwarded to my office (ID #*********.
Beverly Goodman, DDS, P.C. has advised that the Complainant, **********************, has returned for
his follow up care. He is scheduled for his next appointment on July 7 for his delivery of his dental
appliance. It is our understanding that at this time ********************** is in a course of treatment and
is no longer seeking a refund.Thank you for your attention to this matter. Should you have any questions or concerns, please
contact me at **************. My email address is ************************************************************,Sincerely,
********************************
ParalegalInitial Complaint
03/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In May of 2021, I contacted Affordable Dentures because I needed dental work done. I checked them out on line and they advertised good service and prices, that were affordable to me. So I called them up to make an appointment.On May 10, 2021 they extracted what little natural teeth I had left, painful process for me, and made temporary dentures, both upper and lower. The upper denture was ok, but the bottom one was loose fitting, I think the technician didn't use the proper mold(?). Dr. ********************** said the temporary dentures are used until my gums healed and transformed to a natural state. In the meantime, I called about the loose lower denture to see if they could do something about it after my gums became more natural. They did little correction and eventually began ignoring my calls and wouldn't answer my calls.I paid them a total of $4,507 thru my credit card and all I have are temporary dentures and a loose lower denture. Denture cream only works for a while on my lower, because it is too loose. I have lost 20lbs because I can't eat properly. The lower is so loose that I can't chew properly when I eat. I paid for a service that I have not received. My end goal is to have proper fitting dentures as advertised. If they maintained contact with me, this complaint would have been unnecessary./)
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Customer Complaints Summary
7 total complaints in the last 3 years.
1 complaints closed in the last 12 months.