ComplaintsforResicon LLC

• Initial Complaint

  01/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contracted Resicon to do several things at 2 of my properties: my primary residence and a rental property that I own, both in ******. At my primary residence, they agreed to install a furnace and new ducting, as I previously only had electric wall heaters (cadets). They encountered a problem in one of the wall cavities where duct work was supposed to go and I stopped them from continuing because they were about to change the plan and place ducting right where I stand at my work bench, which would have caused me to hit my head while working. We came up with a plan for some costom duct work that will fit the space but they have totally ignored the matter. This was back in Oct of 2022. I had the cadets decommissioned right before Resicon started work. It is now the middle of winter and my only heat source is a fireplace. At my rental property, they agreed to do an entire house rewire (update from *** and tube to grounded), add a fireplace, install a new furnace with a fan and thermostat, install a gas oven and a microwave with a vent, add some new ducting in the attic space. They have done so many things wrong, I don't know where to begin. They drilled holes in my newly finished wood floor, they drilled holes in my counter tops, they cut 7 incorrect/mistake holes in the walls that needed to be patched and repaired, they installed lights and light switches wired incorrectly, they missed several light installations, the fireplace has no safety guard or thermostat or control switch (no hi/lo or fan control; just on/off), they have sent workers without scheduling them with me first, which is trespassing, no inspection has been scheduled, and many many more things. I signed a contract for the work back in Sept and they said it should take about 1 week to complete. It's now the end of January. Although they resolved most of the issues about 3 weeks ago, several are still pending. My biggest issue now is that I am being ignored. I just want them to finish the job they agreed to do. I am ready and willing to file a lawsuit if that is what it takes, but I thought contacting the BBB would be a good next step, as no one really wants to go to court. But seriously, they are aware that I have no heat and they are ignoring the situation. The last I heard from them was on Monday the 16th via a text that said they would send an email and I haven't heard from them since. I can't keep waiting forever. I need this to be over, and I need heat in my house.

  Business response

  02/28/2023

   

  H333735363534353**639H

  PO Box 191279

  ***** **, *****

  ATTN:  Resolutions Specialist

   

  RE: Response to Complaint ********

   

  February 20, 2023

   

  A complaint was submitted to the H363**73932383**831H by ***********************. The letter from the H363**73932383**831H was received, opened and read on February **. The complaint was made against H3**73338343532363536H. Below is a series of emails between H3**73338343532363536H and the complainant that serves as a response to this complaint that was drafted and emailed to the complainant BEFORE this letter was ever received by H3**73338343532363536H. It should be clear that H3**73338343532363536H has made multiple attempts to work with the complainant and resolve these matters and that the complainant is unwilling to negotiate anything in good faith. The complainant is simply demanding that H3**73338343532363536H do exactly as she says and there is no alternative even though she is randomly adding new items to the scope of work that were not contracted for, she is asking H3**73338343532363536H to pay for items that were not in the scope of work, she is demanding a change in product that she authorized to be installed, and she has made the environment hostile to work in through the use of profanity and aggressive behavior. In addition, I would note that H3**73338343532363536H has already agreed to many of the demands she has made and has already done things outside the signed scope of work to help bring matters to a close.

   

   I would also note that these 2 jobs are almost 100% complete

   

  In the rental *****, the work as contracted is complete. The complainant is demanding that H3**73338343532363536H replace the fireplace because it cannot be controlled from a wall switch (even though the fireplace installed is the fireplace in the contract she signed), she is demanding we add a second outlet for a potential future stove (this was never discussed and is not common practice), and she has added 2 new, and never mentioned items, to the scope of work for electrical. Other than that, we have completed our scope of work as contracted (and more).

   

  In her main home, we were asked by her to stop work because the duct work for the furnace appeared to impede her work area even though the job was walked by both parties prior to the installation. We have developed a solution for the duct work that could resolve the situation and have asked her to pay part of the cost for the new duct work, since the original duct plan had been agreed to. At first she was agreeable to doing so and now she demands H3**73338343532363536H make the duct changes (pay for custom duct work and all associated installation labor) at no charge to her.

   

  H3**73338343532363536H wants to be completely transparent in this matter. We are a responsible and reputable small, minority-owned, women-owned, veteran-owned business that takes pride in the work they do, has always done the right thing for customer and prides itself on honestly and integrity. As such, I have pasted the text of our email exchanges without edit below. They are in reverse chronological order.

   

  Last email from complainant to H3**73338343532363536H (No email was sent or received after this) Emails are in reverse chronological order

   

  So, what I am to understand from your response is that you are awesome, I am dangerous and unreasonable, and the harm you have caused is not that big of a deal and mostly my fault.

  Try again, because from where I am sitting my expectations are concessions.

  If you want to set up a meeting where I explain myself and the reasons for my expectations more clearly, I am willing to do that. But I have stated twice already that I am not willing to negotiate the expectations I have outlined (when will you take me seriously?) and I am not willing to go back and forth about any of it via email.

  The truth is you see me as a b**** and a nuisance, not a person. Instead of sending the timeline and list of damages that I have been working on, I will give you one example to illustrate the unethical behavior you are defending. After this email, I am done with this discussion. Just know that the damages I will outline will be much greater than the expectations I have outlined. Like I said, every time you blame me, minimize the harm you are causing, or choose not to see me as a person, you lose control of how the resolution is reached.

  You knew work was stalled at my ***** on November 16th. You also knew on December 6th that ****** had refused to call or text me after I requested 4 times that he stop using email to communicate with me. You knew this because I was so tired of being ignored, that I called ******** to be put on your schedule in hopes that you would choose not to ignore me and actually come to a resolution about all of this. Then on December 12th we met in person at my 43rd st property and I explained to you that I have no heat at my ***** and that I would love to come to a solution, but we were waiting on ***** to get me the quote from ******. You then waited two more weeks without scheduling a time to come and see for yourself what the situation was and simply sent me an invoice with no explanation or offer of a conversation, and no follow up. Fast forward to Jan 11th and I tell ****** the same thing that you had known and ignored for the prior 2 months: work was stalled and no one has initiated any kind of resolution and I have no heat. You told me on Jan 17th that you had spoken with ****** and were planning to write an email. You then let two more weeks pass, knowing that I had no heat, and said nothing. You have knowingly let me and my children live without a furnace for 2 and 1/2 months after I have requested a resolution several times. I call that unethical.

  OK, discussion over.

  You have until Friday.

  Best!

  -*****

   

  On Tue, Jan 31, 2023 at 6:35 PM ***** H3**73338343532363536H <******************************> wrote:

  Look *****. I would like to work this out. I have never even come close to someone wanting to litigate a job we have installed in the 10 years we have operated. We are very close to being done (as in literally being done). A few things are perplexing

  I dont understand why you have all of a sudden randomly added new things to your list (A light switch and fixture upstairs and electrical outlet in the hallway).

  I dont understand why you think we are responsible for your tile backsplash not lining up with new countertop materials you picked.

  I dont understand why you are not able to come to the table on a resolution for the fireplace when it appears the contract is clear.

  I dont understand why you arent willing to compromise on the duct work in your main home.

  Something you *** not understand about me. I am a former cadet and graduate of ********************************** and a former military officer. While at the military academy I was chosen by my classmates to serve on the honor committee for 2 years. What I am trying to say is I consider myself a reasonable person and I dont lie. If you believe something I have said is a lie, then it is a difference in how we see things, but I can assure you I would not lie for any reason. I say it like I see it and that is it.

  You also indicate I do not have compassion by saying I cant see you as a person. I definitely do, which is why I insisted we do several things that are over and above the scope of work without argument. It is why I agreed to previous concessions without argument. It is also why I wrote below that we are happy to come and get your furnace hooked up at your main ****** We are a small local company and dont see people as some number, but some of the things you are asking us to concede to are just not reasonable and not our responsibility.

  If your terms still stand then you are not willing to compromise at all because you are demanding we do it exactly as you spell out below or no deal. We could meet in person (and I too am happy to do so), but if you are not willing and open to compromise, than any meeting is meaningless.

  I think going the lawyer route is a waste of your money and mine. We should really try to come to a compromise and find the light at the end of the tunnel. Neither of us need the extra stress, time ****, and financial ****.

  Best!

   

   

   

  From: ***** *************************** <***********************>
  Sent: Tuesday, January 31, 2023 5:17 PM
  To: ***** H3**73338343532363536H <******************************>
  Subject: Re: FW: Next steps

  I'll look for a lawyer then.  I'll be in touch with next steps. I have no idea how to proceed. I've never sued a contractor. I told **************'ve been to court 2x. Neither of them were contractor related. You are the only company I have ever had issues like this with. My terms still stand and you have until Friday to change your mind. I'm happy to meet in person but I will not go back and forth like this with you lying and accusing me of things I did not do. I'm sorry you can't see me as a person. 

  -*********** 

  On Tue, Jan 31, 2023, 3:48 PM ***** H3**73338343532363536H <******************************> wrote:

  Hi *****,

  I will be responding to your comments below. I hope to clarify what we had already agreed on, what I see as errors or misrepresentations below, and what H3**73338343532363536H is willing to do to bring this to a close.  I would start off by saying you hired H3**73338343532363536H to do work at both your principal residence and your rental home. The work you hired us to do was completed (except as noted below). At your principal residence the furnace and duct work have been installed. You asked us to leave your home before we were able to run the gas and power to the furnace. Otherwise, the furnace would be working now even though the duct work was not to your liking (BTW We are happy to run the power and gas line if you are willing to let us work in your ****** H3**73338343532363536H has no interest in making you or your children uncomfortable). At the rental home we have rewired the entire *****, installed a new electrical panel, run the gas lines, installed the fireplace, and installed the furnace and other ventilation. We freely admit there were problems that occurred during the installation (hole through the floor, hole in the countertops, etc.). However, we also know that we stepped up in each case where a problem was identified, agreed on a solution, and took action (or will take action on the final invoice) with regard to what we have already agreed to. Prior to this email there were 2 known unresolved issues at the rental and 1 unresolved issue at the Madison ***** (explanation below of others).

  What we are discussing now are apparent problems with the completed work. I just wanted to make it clear that, as of today, the majority of the work you contracted H3**73338343532363536H to do is complete and most of what we are discussing below is related to changes desired on the work that has already been completed.

  Some comments that are relevant before I dive into the detail below.

  1.      Prior to H3**73338343532363536H coming out to your rental on January 11^th there were 2 situations that occurred that gave me pause and made me question whether H3**73338343532363536H should continue to work at either location for fear of my employees safety. On December 28^th my employee (*****) showed up to finish the prior days installation. When he arrived you greeted him while he was parking with profanity, flipping him the bird, and came toward him aggressively. He left and was visibly shaken from the experience. On December 30 you came to the office to retrieve your ***** keys and made a scene in the lobby by swearing and acting aggressive toward me. After this it took some time for me to figure out how best to finish the job and whether it was safe to continue.

  2. On January 11^th, I sent ****** (my production manager) with my installer to the rental home with a list of things that needed to be done to get the rental home complete. ****** was there 8 hours that day and walked the rental home with you in great detail. At the end of the day, he came away with 2 things to be done An electrical outlet for the stove (See comments below and why this makes no sense) and the fireplace situation which we both knew wasnt going to be resolved that day. I want to make it clear that as of this day those were the ONLY 2 items you wanted addressed. During ******* time at your rental, he recalls you mentioned getting a lawyer several times. He also recalls you telling him you had sued several contractors in the past that you had hired. Again, this gave me pause with how to proceed even though we seemed to be very close to completion.
  3. Throughout the installation process, we made several concessions that were left out of your initial email to us. I thought it only fair to mention these as the tone of your email suggests we have done nothing to resolve this matter when, if fact, we have done several things over and above the agreed upon scope of work.

      H3**73338343532363536H bought and installed new supply registers. When ****** inquired about the registers, you told him you had all the registers at some point but did not know what happened to them (so we supplied and installed new ones because you asked us to Value $400)

  -      H3**73338343532363536H put your paddle fans back together. While on site you asked us to reinstall the paddles on your paddle fans. You had removed them to paint. We put them back at your request when this was not our responsibility Value $260.

  -      H3**73338343532363536H installed a light in the basement exterior area outside the door. This was not on the scope of work, but we did it anyway because you asked for it. Value $700.

  -      H3**73338343532363536H installed a light in the hallway. There was no existing light, but we did this anyway because you asked for it Value $600.

  4. There were issues you brought up that amounted to non-issues

         You said the kitchen light was not working (or worked some of the time and not others). We could find no problem.

         You said the upstairs light switch shocked you. We could find no problem.

  5. You continue, as you have multiple times before, to threaten to enlist the services of a lawyer. I would ask to what end?  The value of what is left to negotiate is less than the cost of what a lawyer would be. Do you see this as making sense? Or perhaps it does not to make sense you just desire to damage us. You claim our behavior is harmful, disrespectful, unethical, and even illegal. Harmful is debatable because the definition of harmful is broad, disrespectful your behavior has certainly fulfilled this definition with uncontrolled profanity and aggressive behavior towards our employees and myself, unethical not sure how this qualifies, but it appears you are walking that line with requesting monetary compensation for things we are not responsible for we have gone above and beyond our contractual obligations, illegal you are barking up the wrong tree.

   

  There are specific responses to your email comments and demands below in yellow

   

  From: ***** *************************** <***********************>
  Sent: Sunday, January 29, 2023 8:56 PM
  To: ****** H3**73338343532363536H <*******************************>; ***** H3**73338343532363536H <******************************>; Chrisitna H3**73338343532363536H <**********************************>; ****** H3**73338343532363536H <*************************************>; ****** H3**73338343532363536H <*******************************>; ***** H3**73338343532363536H <******************************>
  Subject: Next steps

   

  All of you are receiving this email because I have no idea who is in charge of anything and I hold all of you as H3**73338343532363536H employees responsible.

  So, to H3**73338343532363536H,

  ****** came to my rental property on January 11^th and we resolved most of the issues there that were pending. A few days later I sent an email requesting a date be scheduled to fix a problem we found with the stove outlet and move things along with the fireplace. (Note you admit here these are the only 2 things remaining at the rental)  I was told that ***** would get back to me when he returned from being out of town. I have also asked many of you, on many different occasions, to do SOMETHING, ANYTHING about moving forward with the work at my Madison ****** Not one of you has addressed or taken responsibility for the fact that I dont have a heating system outside of my fireplace because worked was stalled 2 and months ago on November 15^th (I sent a bid for the custom duct work to you and never received a response. The ball was in your court at that point.) When I told ****** this, he asked what was happening, if it just turns into an argument and nothing gets done, or what? I am still shocked that this is how you operate as a company, but my answer was no, no one has ever argued with me about my Madison ***** because you cant argue with someone who wont have a conversation with you. Its as if the problem doesnt exist. I am reminding you now that there is a VERY REAL problem at my ***** that you are all responsible for: I have no heat source other than my fireplace which cannot heat my ***** when temperatures are as low as they are. Continuing to ignore this is cruel and entirely unacceptable.

  ***** texted me on Jan 17^th saying he would write an email and he wanted me to know this isnt being ignored.  

  Since that text two weeks ago, I have heard nothing from anyone at H3**73338343532363536H via email or text. To state the obvious: just because you say youre not ignoring someone, doesnt mean you arent ignoring them. You must actually take steps to communicate and resolve issues if you want your customers to believe they are not being ignored. Words are meaningless without actions that back them up.

  So, because I have in fact been ignored, AGAIN, (and because Im tired of my ***** being cold and my kids complaining about it) I have filed a complaint with the H333735363534353**639H. If you havent received it already, youll be getting an email from them with a copy of that complaint. I am taking the time now to list the details of how I expect things to be resolved. At this point, I am no longer willing to negotiate these terms. Please tell me by Friday, February 3^rd, 2023, if these expectations can be met. If you cannot meet them, or if I dont hear from you by Friday, I will find a lawyer who specializes in consumer advocacy and begin next steps filing a lawsuit. I sincerely hope you choose to see me as a person, rather than a nuisance, and take the necessary steps to meet my expectations as your paying customer. None of us want to drag this out in court. I am also sincerely hoping that my complaint with the H333735363534353**639H can help you take me seriously. Every time you choose to ignore me and act like you arent harming me and my family, or act like the consequences of dragging your feet are not a big deal, you lose the ability to control how the resolution is reached. Continuing to ignore me is in no ones best interest.

  But be assured this will get resolved one way or another. I am writing a summary of the total damages that H3**73338343532363536H will be sued for if these expectations are not met and resolutions scheduled by February 3^rd, 2023. In the interest of full transparency, as well as convincing you to avoid a court case by meeting my expectations in a timely manner, I will email that summary within the next few days. In the case that you continue to ignore me, I am confident any reasonable judge will rule in my favor. Your behavior has been harmful, disrespectful, and unethical, but also illegal in many cases.

  My expectations at my 43^rd St property:

  1-       H3**73338343532363536H will replace the fireplace with a model that has a) a fan, b) a mounted, hardwired thermostat with flame level and fan control buttons and c) a safety screen that covers the glass.

  The contract is very specific. You signed a contract that says, install provident gas fireplace with blower motor with medium surround and chimney flex liner. This is what was installed and is in place and working perfectly in the rental unit. There is no language in the contract related to controls you allege you asked for regarding fan, flame, temp control. You say you talked about this with *****. There is a text from you of a picture of such a switch. However, there is no context and this language is not in the contract you signed with us. You also have an obligation to do your due diligence and make sure what you are buying is what you want. ***** specifically said you want a basic furnace. This is what was provided and installed.   

  2-       H3**73338343532363536H will pay for any potential cost difference between the original bid and the new model of fireplace, including the cost of the labor to have the old fireplace removed and the new one with the specified features installed. My cost will remain unchanged.  

  See above

  3-       H3**73338343532363536H will re-install the electric stove outlet that was removed without permission.

  This request is deceiving. H3**73338343532363536H was hired to rewire the home. As such, all existing wiring would be removed. So, in fact, we did have permission to remove this outlet. When H3**73338343532363536H was asked what appliances were being installed, we were told a gas stove. An appropriate outlet for a gas stove was installed during the rewire of the home. I can think of no situation where BOTH a gas stove outlet (110V) and an electric stove outlet (220V) are installed during a rewire. If someone wanted both, we could do that (at a cost). But no company I know would install both as a matter of course.  

  4-       H3**73338343532363536H will install a light switch and fixture (fixture purchased by me is already onsite) in the attic room upstairs.

  This has NEVER been discussed and is a new request as of you sending this email. This appears to be a request made simply as part of the threatening nature of this email and intended to get something for nothing.

  5-       H3**73338343532363536H will install an electrical outlet in the hallway on the main floor underneath the hall closet. They will use the hall closet cavity for access so there will not be drywall repairs. If there are drywall repairs necessary, H3**73338343532363536H will pay me $100 per patch.

  This has NEVER been discussed and is a new request as of you sending this email. This appears to be a request made simply as part of the threatening nature of this email and intended to get something for nothing.

  6-       H3**73338343532363536H will pay ******************* ***** plus tax for replacing the countertops that were damaged by your electricians mistakes. I have already paid **** the amount he and I agreed to in order to cover the extra cost of installing quartz instead of laminate.

  H3**73338343532363536H has already agreed to this and has paid ****. It should also be noted that H3**73338343532363536H is the company that recommended **** for the kitchen counters, you hired him to do the work, and you were pleased with the work (according to ****).

  7-       H3**73338343532363536H will also pay **** $250 dollars in addition to his original counter bid to cover the cost of replacing tile that was damaged during the installation.

  This is, at best, an interesting request. ***** and I agreed on 2 possible solutions for the countertops we damaged. 1) Replace the countertops with like-in-kind laminate material at H3**73338343532363536H expense or 2) give credit to ***** for the cost of such laminate countertop replacement. ***** chose to accept a $2200 value for the countertop replacement (which H3**73338343532363536H agreed to without argument) and then ***** chose to have quartz countertops installed. This is all well and good. However, now ***** would like us to cover the cost of repairing the tile backsplash that no longer lines up with the quartz countertop backsplash. It was ****** choice to use a different material. Had H3**73338343532363536H replaced the countertops for a laminate like-in-kind countertop, repair to the tile backsplash would not have been necessary. It seems odd (almost unethical) that ***** would want H3**73338343532363536H to pay for repairs to make her new quartz countertops, that she chose to install, line up with the backsplash. This is clearly not H3**73338343532363536H responsibility.

  8-       H3**73338343532363536H will reimburse me for the cost of the following materials that I purchased for **** to finish repairing the tile: $52.16 for the grout and the caulk; $36.35 for the tile itself (see attached receipts).

  These costs are not necessary if ***** had chosen to replace the countertops with a like-in-kind laminate material. See #7 above.  Because ***** chose to use a different countertop material, she is responsible for any additional costs related to using this new material. Her request is like saying the glue required for quartz is more expensive than the glue required for laminate, so you need to pay me the difference. That makes no sense. ***** chose a different material, so any cost above and beyond the $2200 we agreed to pay as a like-in-kind replacement, she must bear the burden for as this was her decision.

  9-       H3**73338343532363536H with pay me $50 to caulk the counters/********** is the amount that **** would have charged, but I did the labor for him. (See attached screenshot)

  These costs are not necessary if ***** had chosen to replace the countertops with a like-in-kind laminate material. See #7 above.  Because ***** chose to use a different countertop material, she is responsible for any additional costs related to using this new material. Her request is like saying the glue required for quartz is more expensive than the glue required for laminate, so you need to pay me the difference. That makes no sense. ***** chose a different material, so any cost above and beyond the $2200 we agreed to pay as a like-in-kind replacement, she must bear the burden for as this was her decision.

  10-    H3**73338343532363536H will pay me $100/drywall patch repair for each of the 6 holes that were the result of the electricians mistakes. The total amount of drywall repairs is $600.

  During my initial site visit I talked with you about this. During that visit you said there were 5 patches at $95.00/patch. That amounted to $475. Later you said there were 6 patches at $100/patch. Even though the scope and price has changed without proof, H3**73338343532363536H has already agreed to credit this amount on the final invoice.

  11-    H3**73338343532363536H will reimburse me the $500 I paid to repair the floor damage caused by your electricians mistakes.

  H3**73338343532363536H has already agreed to credit this amount on the final invoice.

  12-    Aside from H3**73338343532363536Hs incomplete work, my ***** was rent-ready on Jan 10^th. The counters and tile were completed on the evening of January 27^th just before my first guest arrived. H3**73338343532363536H will reimburse me $150/day for lost income during Jan *****. Thats 16 days where I was unable to earn money because of H3**73338343532363536Hs failures, totaling a loss of $2,400.  

  This is an odd and excessive request given that the countertops ***** chose to install were by her choice and H3**73338343532363536H had no ability to impact the installation timeline of the countertops. As stated above, H3**73338343532363536H and ***** agreed to a $2200 payment to the countertop contractor for new countertops. H3**73338343532363536H had no say or control over the installation timeline. H3**73338343532363536H had no say or control as to how the tile backsplash lined up with the new countertops that ***** had chosen. Had ***** chosen to have the countertops replaced with a like-in-kind laminate material, they would have been installed by January 10^th and she would, as she alleges above, had no lost income. H3**73338343532363536H cannot be held responsible for issues over which H3**73338343532363536H had no control. It should also be noted that the countertop contractor had the new quartz countertops installed by January 10^th, so it is reasonable to assume the easier to install laminate countertops would have been installed by then as well. The entire period of ***** January is related to the backsplash.

  **-    Moving forward with scheduling the 2 outlets, the light switch in the attic, and the fireplace, I will need advance notice so that I can block guests from booking reservations for whatever days you will need to finish the work. Because I will lose those bookings, and therefore earnings for those days, H3**73338343532363536H will reimburse me $150/day for each day I am unable to rent my property because of the work you failed to complete thus far. The exact total will be determined based on the number of days it takes to complete the work.

  The outlets, the light switch in the attic, and even the fireplace are currently in dispute. Once this is resolved this *** become relevant. However, ***** must concede that she does not have a 100% rental rate and that there are days of non-rental that could be used for scheduling any repairs that *** later be agreed upon.  

  14-    All work that needs to be completed will be done with a supervisor from the office onsite to ensure proper completion of the work. If workers show up without a supervisor, they will be turned away and we will need to reschedule. H3**73338343532363536H will reimburse me $150/day for lost income, even if unsupervised workers are turned away and work is left incomplete.

  H3**73338343532363536H has agreed to have a supervisor on site should any work need to be completed. See #** above for more specifics. H3**73338343532363536H and ONLY H3**73338343532363536H can determine who is and who is not a supervisor.

   

  15-    H3**73338343532363536H will schedule an inspection for both the electrical and hvac work once it is completed. This will also require advanced notice so that I can block guests from booking reservations during these inspections. H3**73338343532363536H will reimburse me $150 for lost income during each inspection, a total of $300, unless they occur on the same day, in which case H3**73338343532363536H will reimburse me $150 for 1 days lost income.  

  H3**73338343532363536H can book inspections with one day notice by NLT 1:00PM the day prior to the inspection. ***** agrees to let H3**73338343532363536H know when a day of non rental exists so the inspection can be scheduled without a loss in revenue to *****. At this point, and to the best of H3**73338343532363536Hs knowledge, both the **** and the electrical work is complete and ready for inspection as of now.   

  At Madison ***********

  1-       H3**73338343532363536H will order and pay for the custom duct work that was designed by ***** and myself to accommodate the change in placement that caused an obstruction of my workspace.

  This job was walked prior to install by you and the installation team. The location of the ducts was agreed upon and installed in that fashion.

  2-       H3**73338343532363536H will schedule, with advanced notice, the completion of the plan ***** and I came up with to finish the heating system installation. No change in the cost of the bid will be made; I will pay exactly what I originally agreed to pay, regardless of the cost H3**73338343532363536H will accrue due to the costom duct work.

  The custom design ***** and ***** came up with was never discussed until after the system was installed. The plan to reconfigure the ducts is truly unique and not typical. This design was not discussed, nor even conceived, at the time of the sale. H3**73338343532363536H is willing to share these costs equally with ***** to bring this to a resolution. ***** has been sent a bid for the associated costs for the custom duct work and the installation of the custom duct work.

  3-       A supervisor from the office will be onsite during the entire installation process to ensure proper completion. If workers show up without a supervisor, they will be sent away, and we will have to reschedule. No one from H3**73338343532363536H is welcome at either of my properties without a supervisor from the office.

  H3**73338343532363536H and ONLY H3**73338343532363536H can determine who is and who is not a supervisor.

  Best!

   

   

  While H3**73338343532363536H will never know the true reason for the complainants demands at the end of the project when almost all the work is complete, it does seem odd

   

   

  *********************************

  Owner

  H3737343533363**635H

   

  Email sent to H363**73932383**831H on Feb 20, 2023

  I am trying to respond to complaint ********. The letter H3**73338343532363536H received does not tell us how to send the response and the response is due today. The H363**73932383**831H is closed today. The response is ready to send as of now - Feb 20, 2023. Please give me an email address I can for

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