ComplaintsforBradford Designs LLC
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Complaint Details
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Initial Complaint
04/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered two window shades from ******** Bradford, of Bradford Designs, LLC on November 4, 2022. The bill on my credit card says Comfort Interiors, and it was posted on November 14, 2022. When my husband and I ordered the shades, ******** said that she did not charge for the installation, but that she would send the installer out to **, and we would pay the installer directly. The shades were delivered to ******** in December. She sent out a handyman named ********************* to install the shades on January 13. He didn't think he had all the hardware he needed, so he took hardware out of the second package to install the first shade. He called ******** from our house to explain that they needed to send out four more sets of brackets. I called ******** about every other week, and she answered my calls. On March 8, finally, she said that ***** could come out on March 13, but I told her that we would be out of town on that date (we had a one week trip planned). She said that she also had a ten day vacation planned but that her assistant would help me when we got back. When we got back, I called her 7 times over the next three weeks, I emailed her once, and I sent her a certified letter, and got no response from any of these. I texted ***** directly and he told me that he was moving away and didn't have the time to finish my job. The installation is important to me, and I would not have ordered shades from ******** if I had known that she would not follow through on the installation. The installer did not install the one shade correctly. There may be some damage to that shade; I will not know until it is installed correctly. I would like ******** to contact me, and to send someone out to finish this job, and I would like her to come see that the job was done correctly.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.