70 Customer Reviews
Sort By
Review from Bob J
1 star10/07/2024
Barking dogs all day and night. Back yards are trash dumps. Management never inspects units. Fireworks on holidays and weekends. Bullies live at ********************. Residents lock their dogs out in the cold and foist their negligence on the neighborhood with their noise pollution. Management never inspects. Dog breeding is not acceptable at ******************** but are the dogs fixed? Its appears not. Management does not respect their investor's properties enough to follow their own rules and hold tenants accountable.Review from Travis B
5 stars09/27/2024
***** ****** was an excellent maintenance tech and got the job done quickly. Appreciate *** and all they do.
The Management Group Inc Response
09/30/2024
Thank you for taking the time to leave a review of your positive experience, ****** ******!Review from Brianna B
5 stars09/04/2024
***** ****** did an amazing job painting the ceiling after fixing and finding a leak. He is very professional and nice. Wonderful communication.The Management Group Inc Response
09/05/2024
Thank you so much for taking the time to share your experience and to leave us such an excellent review! We appreciate your positive feedback and will pass it along to *****.Review from Brian B
5 stars08/08/2024
************** came to do some maintenance repairs in our home. He did a fantastic job left the place clean where he found it was quick and very knowledgeable. Did a fantastic and great job. Very very impressed. Very very polite. Thank you so very very much TMG youre great as usual.The Management Group Inc Response
08/14/2024
Thank you so much for sharing your experience, *****************************! We're so glad we could exceed your expectations!Review from Josh B
5 stars08/06/2024
TMG *************************** is an amazing Property Manager. He is very understanding and reasonable with all communication. Our family have had some terrible mishaps and accident and we communicated with ****** and he always goes above and beyond with customer **********************. ****** is a very valuable employee with TMG Property Management. Thank you guys for being so compassionate with us.The Management Group Inc Response
08/30/2024
Thank you so much for your stellar review, *********************! We're so happy that you had sucha great experience with TMG and we will pass your kind words along to ******!Review from Jillian T
5 stars07/31/2024
It was a great experience working with ***** at TMG. She was kind, professional and helpful. Communication that I received was clear and prompt. I'm really happy I got to work with TMG on this rental process. My current property manager even said it was the best experience she's had with a company inquiring about a resident's rental history!The Management Group Inc Response
08/30/2024
Thank you so much for rating us so highly! We appreciate you taking the time to share your positive experience with ***** and TMG!Review from Oliana L
1 star07/18/2024
Would give -5 stars , they wanted us to put down $11,434.00 ,plus already put down $574.75 plus $9.99 to pay it on there portal pay . Reason why is so much ,they are charging an extra month's rent for each of our sons due to NO CREDIT,and they are disabled. But have no marks on anything cause they lived with us all there life . They are a rip off company that just wanna take your money.The Management Group Inc Response
09/16/2024
******,
Thank you for sharing your feedback. I understand that the additional deposit amounts coupled with nonrefundable prepaid cleaning and administrative fees required per our rental criteria were a concern for you and your family. To clarify, at the time of your application, no disabilities were disclosed, and there was no request for reasonable accommodation to waive any area of our rental criteria due to a disability recognized under the Americans with Disabilities Act. Please know that we take all Fair Housing laws very seriously and comply fully with their requirements, including reviewing and considering reasonable accommodations when submitted.
The deposit you paid is non-refundable if an applicant changes their mind after full approval, per the policy outlined in our application process. At the time of your cancellation, we did inform you of this and I understand it was upsetting news. We regret if any information was missed that could have been helpful in processing your application. We strive to maintain transparency and fairness in all our interactions with applicants and are sorry to hear that you were dissatisfied with your experience.
If there are any details or information you feel we were not made aware of, we would be more than happy to discuss this further and see how we can assist you. Please feel free to reach out to our team directly.Additionally, if there are documents related to your sons disabilities that you would like us to consider to refund your forfeited holding deposit, we are more than happy to do so.Review from Amy Lynn R
5 stars07/12/2024
Very professional and was an overall great experience. Thank you ***********************The Management Group Inc Response
08/30/2024
Thank you very much for your stellar review, **********************! We appreciate you taking the time to share your positive experience.Review from John P
5 stars07/05/2024
My wife and I are extremely grateful for the steadfast support provided by ********************* in TMG's Tri-City front office. His patience with our endless questions and thoroughness with which he followed up on our many requests left us impressed and thankful.**** and ***************************The Management Group Inc Response
08/30/2024
Thank you so much for your kind words! We're glad our team was able to provide you with such a positive experience.Review from Rob F
1 star06/28/2024
I sent an application fee in for a property. My wife did as well. The property was rented out by someone else within two days of this. I wasn't sure whether they ran the application or not. However, they said that part of this would be a credit check and they could get us the information if we opted to on the application. We did that.Fast-forward to several weeks later, I asked for our $130 application fee back. The response from TMG was "we don't refund application fees in **********" once they run them. However, for ******, they said they do?They do not have any record of the credit report being run. I asked for this to at least get something for the $130 they refuse to refund. I asked for someone to get the info. I was told it would be passed along to their supervisor but "they are very busy". I had also asked for this weeks afterwards and the exact same encounter occurred.There is no evidence that they ran an application, just took our $130 and left.
Customer Review Rating
4.09/5stars
Average of 70 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.