ComplaintsforWalla Walla Toyota

• Initial Complaint

  09/22/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Hello, I bought a Toyota Tundra from Walla Walla Toyota. They added 2 additional charges to the contract for which I would like a refund for. ///The first charge is for an "optional" charge for $399.00 (see estimated pricing attachment, under the pricing column), which is then described in the sales contract as "CILAJET" item 4, H (surface protection, see sales contract attachment). I specifically let them know that I did not want this "optional" surface protection plan (see texts with dealer, pg 3) before I purchased the truck. Against my wishes they added this cost to the purchase price. Therefore, I would like a refund of $399.00 for this "optional" (optional-by their own definition on the estimated pricing) surface protection that I let them know I did not want. /// The second charge is for windshield protection (see sales contract attachment, item 4 H Portfolio) charged at $716.00. The finance manager informed my ******** that this contract was cancellable, and was this reason why I initially agreed. However, the dealership is now saying that the contract is not cancellable. The actual contract (see contract attachment, pg 4-7) notes that **** has a cancelation provision (last page). In addition, there's a discrepancy between what I was charged ($716.00) versus what the contract attachment shows (pg 4) that shows a price of $712 as the total purchase price. Therefore, due to all these reasons; the discrepancy in price, being told the contract was cancelable, and the Utah provision/clause, I would like to cancel this windshield protection and receive a refund for $716.00. ////In summary, I would like a refund for $399 (for the unauthorized CILAJET surface protection), and also a refund for the $716.00. Thank you. ****** ******** ************

• Initial Complaint

  07/17/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  07/12/2024 I agreed to purchase a vehicle from this dealership. We agreed on numbers and they said they would send the paperwork to my house. They had me provide insurance (I added the vehicle to my policy), I paid for transportation to my house, I spoke to the finance manager. After a couple of days of hearing nothing and not receiving paperwork I called up there and was geiven the run around 2 different excuses. I would like to talk to the actual General Manager or owner about the way his sales manager thinks he should conduct business as well a refund for the insurance I paid for. I was able to cancel transportation.

  Business response

  08/12/2024

  Unfortunately, this transaction could not be completed because of issues with identity. For a consumer's protection, along with ours, we have to be 100% certain identity is verified (especially when the customer does not plan on taking possession of the vehicle in person). If this is not done, we assume complete liability for any transaction we choose to take part in. In this case, ****************** was wanting to arrange for shipment of the vehicle from **************** to **************. The red flag that stopped us from being able to complete the transaction was one of the phone numbers he provided for contact. ****************** stated that he worked at Oceanside Auto Sales. When our sales manager called the number, it went to a Mini ****** dealer (where nobody recognized ******************). In 2022, we sold a Mercedes to a customer as the result of identity theft (ironically from ************** as well). Because we had not physically made contact with the customer upon delivery to verify identity, we were held completely liable for the entire amount financed. I truly feel for the inconvenience experienced by ******************, but I hope he can appreciate how judicious we are with his, and any customer's identity and personal information. 

• Initial Complaint

  11/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On November 20, 2023 I took my 2014 Chevrolet Corvette in for annual service. I told them when I left it that morning at 10 that the gas nozzle at the service station was still clicking off so to diagnose the cause. However at 4 when it was ready they told me that the technician forgot that the fuel tanks had both been replaced by them so he had not diagnosed it. It was doing this before and that is why they replaced both of the fuel tanks. That did not correct the problem so they should refund me the money for the fuel tank replacements (atleast $7,000). Also the paperwork they gave me contained errors (fuel tank needs to be replaced, tires rotated) and I was not given a check off list of all that was done. And now the check engine light is on and low tire pressure light is on. Consequently they should refund me for the service charge of about $130. When I arrived to pick up my vehicle the service advisor treated me very rudely and unkindly and made me feel like I was the problem. It was a horrible experience and consequently I do not want to return there. I will have to take it in somewhere to have it checked over again and find out why the service engine light is on and have the tires aired up. Also the paperwork stated that the technician only worked on it for half an hour so why was it there until 4? I believe that they are using it for advertising purposes since it is a beautiful corvette stingray.

  Business response

  12/19/2023

  On August of 2022 we confirmed a local Chevrolet dealerships diagnosis of the hard-to-fuel fill issue on the Corvette being caused by an error in the duel fuel tank design. GM has a bulletin on this concern to replaced both fuel tanks. We did this in phases in hopes of saving the customer un-needed repair cost. The first, most apt to fail side was replaced on 08/19/2022. The car was given to customer to drive and evaluate. The customer returned on 01/13/2023 letting us know the vehicle was still not fully accepting fuel properly, parts were ordered. We then proceeded to replace the left tank as per GM repair guidlines on 03/20/2023. At this time no check engine light was on and no codes were set. On 07/27/2023 we performed a routine oil change service for the customer.  On 11/20/2023 the customer returned for a routine maintanence and a concern of vehicle not fueling correctly. A new service advisor, ****, looked through the notes and misinterpreted that we had a part still to install, I assisted **** in the fact that both tanks had been installed much prior, a Check Engine Light was now on and the vehicle would need to be further diagnosed which was scheduled for 12/11/2023. The technician verfied Check engine light on and found current fail code P0455 for evap system. Through diagnosis of that specific code it was noted the vent valve and cannister would need replaced. Initially the advisor, in my abscense had offered to spit the repair cost with the customer. Due to the repair history of the customer with the dealership we have offered to complete this current repair to adress the check engine light and code p0455 at no cost to the customer. The repair is taking place today and the vehicle will be evaluated after for complete correct opperation. 

  Customer response

  12/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩