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            Business ProfileVictory Lane Auto Body

            Auto Body Repair and Painting

            Contact Information

            415 22nd St

            Washougal, WA 98671-1601

            Visit Website
            (360) 835-0139

            Customer Reviews

            5/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 31

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            This company provides collision repair, auto body painting and refinishing, and frame straightening.

            Business Details

            Location of This Business
            415 22nd St, Washougal, WA 98671-1601
            BBB File Opened:
            3/14/2005
            Years in Business:
            31
            Business Started:
            9/1/1993
            Business Started Locally:
            9/1/1993
            Business Incorporated:
            9/22/2006
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Victory Lane Auto Body Inc
            Business Management
            • Mr. John Dugan, President
            • Mrs. Rayn Dugan, Vice President
            Contact Information

            Principal

            • Mr. John Dugan, President

            Customer Contact

            • Mrs. Rayn Dugan, Vice President
            Additional Contact Information

            Fax Numbers

            • (360) 835-3700
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Choosing a mechanic for auto repair and service

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/06/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I took my **** Edge to Victory Lane on Dec 5, 2023 after an accident nearby. They told me it would be unscheduled but they would work it in. As of today the, haven't even started on it. They have lied to ******** insurance agent stating in February the work was started & going to paint the following week. My husband went down & the car hadn't been touched. They have already been paid. Am afraid they are going to continue pushing us off. I've asked them a number of times to schedule it if it's unscheduled as they claim. They refuse & say that would be more of a delay. Do I need to hire a lawyer? I believe 3 months is more than ample time to get my car repaired. Our insurance agent, Progressive says the, can't do anything. Could you assist in some fashion? Thank you, ************************* Dear ******************; I am sorry to hear about your accident. I am the Claims Representative responsible for completing an estimate on your vehicle. My goal is to minimize your inconvenience and get you back on the road as quickly as possible.I inspected your 2013 **** Edge and completed an initial repair estimate. I have attached a copy of the estimate to this Email. I reviewed the estimate with **** at Victory Lane Auto Body. The estimated completion date that your vehicle will be ready for pickup on Friday, December 29th. However, please note that once the work has started, additional damage may be uncovered or unanticipated delays may occur. We will contact you in the event we become aware of any changes to the estimated completion date. Please do not hesitate to contact me with any questions or concerns regarding the repairs to your vehicle. You may also access your claim any time at *****************************. Sincerely,*********************** Managed Repair Representative Cell: ************
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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Angie C

            10/19/2023

            I was in an accident, and although it took some time to get my car in for repairs, Victory Lane was absolutely fantastic! My experience with them was respectful, communicative and helpful. It was a pretty large repair and I knew what was happening throughout the entire process. They gave updates every Thursday like clockwork, they were kind and answered all of my questions. ******** was great to work with, their office staff was wonderful and the repairs were expertly done. I would recommend them to anyone if you want quality work. I am so happy with my car and they went above and beyond to ensure I had a good experience! This is the kind of service everyone deserves.

            Local BBB

            BBB Great West + Pacific

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