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Complaint Details
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Initial Complaint
10/23/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
Filled out online form for getting a quote on 9/6/23 Was provided the quote on 9/14/23 According to Bartelt I signed and "Submitted" the quote on 9/21/23 They contacted me on 9/24 about setting up a time to do the work I called twice on 9/25/23 at 9:44am and was told they were busy and would call back later, they never did so I called again at 4:18pm that same day and had the conversation about never sending in the contract and that it was a mistake that they shouldn't have it. I then cancelled said contract and that was it or so I thought.-Received an Invoice on 10/20 or 10/21/23 in the mail for 10% of the original bid that I don't feel I am obligated to pay. They did not perform any work on my driveway.
Business response
10/26/2023
In response to ********************** complaint on what he calls a deceptively acquired contract.
Estimate request date: 9/6/2023
Estimate proposal received date: 9/14/2023
Quote signed and accepted 9/21/2023
Immediately after signing quote **************** received this message
On 9/21/2023 ***************************, Estimator sent a follow up email Thanking **************** for his signed proposal and **** would be in touch with him soon to schedule.
After all paperwork was put through both offices, scheduler called **************** 9/24/2023 to schedule. At this point we still havent heard anything about the accidental signing of the contract.
**************** calls back 9/25/2023 now saying he never signed his contract
As you can see from Mr. ******* use of your website he is very fluent with a computer and did not accidentally sign his contract. He had another company pave his approach immediately.
Please contact us with any questions.
***** ******* - Office Manager
Bartelt Enterprises, Inc./Asphalt Paving & Maintenance
***********************************
Direct - ************
Office - ************
Fax - ************
Business response
11/09/2023
I wanted to let you know that we have received payment today in the mail from Mr. ****** in the amount of $***.00.
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Contact Information
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.