ComplaintsforTurf Badger LLC

• Initial Complaint

  09/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On September 27, 2024, Turf Badger core aerated my yard without notice or approval, and charged me $367.50 services rendered.We have used Turf Badger in the past but, over the past six months, have contacted them multiple times (at least three times) asking them to remove our account from their re-occurring services list. The last time my husband spoke with them, he told the company that we will call and set up any future appointments, if we want to use their services again.When Turf Badger arrived to our house on 9/27, no one was home to approve their services. They never called or emailed us to let us know they were coming. The only reason we know they were here is because we have a charge on our credit card, and the lawn has visibly been core aerated.

  Customer response

  10/07/2024

  Using the phone number listed on ************************, I was able to contact a person at Turf Badger. She confirmed that they had a note on our file, stating that we would schedule all future appointments. She was unable to authorize a refund at that time, but said she would speak to a manager on Monday, September 30th, and follow up with myself or my husband.

   

  We have not received a personal update from anyone at Turf Badger, but this evening, while reviewing charges on my credit card, I saw the full reversal of the charges, for a total of $367.50.

   

  I am happy with the resolution at this time
  
  ****** ********
  

• Initial Complaint

  09/18/2024

  Complaint Type:

  Order Issues

  Status:

  Unresolved

  More info

  Turf Badger came to our door in March 2024 and my husband, who had dementia and *********** allowed them to enter our home because they said a neighbor who he knows agreed to their services. I was just returning from picking up a prescription when my husband told me that we needed this service because we had wasp nests. So, I agreed and signed the documents allowing them to charge our **************** card. They have NEVER provided a single service. I have called, emailed and texted them to cancel our subscription with no satisfaction. They continue to charge our **************** and haven't provided a single service - even after I called them several times about the wasp nests. The nests are still there. Each time I call it goes to voicemail. I cannot speak to an individual. So I have sent them multiple emails. It feels like a complete scam. My husband passed away on August 1, 2024 and I cannot continue to pay for services that are/were NEVER provided. I have complained to ****************, who provided the attached charges and they could not get satisfaction either because no one would talk to them.******* L *******

  Business response

  09/20/2024

  Dear Ms. ********************** we want to extend our deepest condolences for your loss. We understand that this is an incredibly difficult time for you, and we sincerely apologize for any added frustration or confusion caused by our services.
  
  We have reviewed your account and records, and Id like to provide some clarification regarding the services and charges youve mentioned:
  
  Service Agreement & Payment Plan: When you signed up for Turf Badger's pest control services in March 2024, you opted for our quarterly service package with a monthly payment plan. This means that while the services are provided quarterly, the charges are spread out over monthly payments. This can sometimes create confusion, as payments continue monthly even if a service is not performed every month.
  
  Service Visits: Based on our records, we did provide the first service visit after you signed up. However, it appears that the second visit was canceled per your request. We want to assure you that we were ready to address any issues with the wasp nests during these scheduled visits, and we sincerely apologize if the communication around this was not clear.
  
  Cancellation of Account: We understand that you reached out to cancel the service, and we confirmed your cancellation in August 2024. At the time of cancellation, there may have been a balance due for services already provided. As per the signed agreement, there is a cancellation fee for early termination, which was included in the agreement you signed. I have attached the agreement for your reference.
  
  Communication Issues: We deeply regret that youve had difficulty reaching us and understand how frustrating that must have been. We are working diligently to address any communication gaps and will ensure that our team is more accessible moving forward.
  
  In light of the challenges youve faced and the unfortunate timing, we would like to resolve this situation as smoothly as possible. Please feel free to reach out to us directly at ************, and we will ensure that this matter is addressed swiftly.
  
  Again, we apologize for any inconvenience caused and are committed to making things right.
  
  Warm regards,
  
  Turf Badger Team

  Customer response

  09/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  The wasp nests were shown to the representative on the first visit - they are ALL still there. They were to spray for spiders and ants and we had ants like crazy coming into the house. I called, texted and emailed repeatedly with no response or satisfaction. All I get are automated text messages to which I cannot respond. I cancelled the scheduled visit because NO service was provided on the very first visit. The representative walked the entire exterior of the house with me and I pointed out everything. He was here maybe ten minutes and all the issues I pointed out to him exist to this day.

  I want my contract/subscription cancelled/deleted/stopped immediately. I need written confirmation that the account is closed/cancelled/stopped to receive the satisfaction that I seek.

  Thank you for your condolences. This has been a very difficult time, but the issues I'm speaking about occurred long before my husband died.

  
  Regards,
  
  ******* L *******

• Initial Complaint

  07/05/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Company: Turf Badger (**********)Dates are 06/03/2024. Total initial cost was $221.55. A contract was signed, but I never checked any boxes that said "I authorize Turf Badger to automatically bill my debit/credit card or account listed above for any and all contracted charges for the above listed service address and upon completion of each service". Yet they did start charging **** never checked the box "I have read and agree to the terms and conditions of this agreement including any additional terms and disclosures listed above. I confirm that my email address is entered correctly and agree to receive my agreement. additional disclosures, and future account notifications electronically". So I don't feel they covered their bases well enough to demand $250 to break the contract. The payments were never explained to me and the structure to calculate cost seems purposefully confusing. When I tried to cancel, they told me I was out of luck.Not only that, but I'm still getting bitten by mosquitoes to the point I'm unable to use my yard without bug spray... meaning their treatment wasn't all that great in the first place.

• Initial Complaint

  02/09/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The date of the transaction was in October, 2021. Turf Badger was supposed to come to my house and spray the exterior of my house and sprinkle granules to stop ants in the yard. The texted me numerous times and left voicemails for me to update my credit card information. I called Turf Badger and told them to send me an invoice in the mail, because I am not giving them my credit card information. I called at least 3 times and spoke with *****, requesting an invoice. The invoice finally came toward the end of December 2021. I wrote a check for $124.95, on 12/29/2021 and mailed it out immediately. I wrote the account # ***** and the invoice #*****, on the check. (Their license # is *******. A couple of weeks after I mailed the check, the again started leaving voice mails, texting, and emailing, that I owe them money. I called in January 2022 and again spoke with ***** regarding this payment, and I let her know that I have already paid this money. Turf Badger is not threatening to send this **** to collections. I called my bank and my bank yesterday (2-8-22), and my bank told me that they did not present the check to be cashed. Between last night and today, I have called a total of 4 times to talk with Turf Badger, but I have been unsuccessful. I have left voicemails for them, but I do not owe this company any money.

  Business response

  03/18/2022

  HI there, We have spoken to this woman multiple times in regards to the payment. As she states her bank said the check was not cashed. Because we never received such check. Had we of received payment she would not owe. But since she said the service was completed and payment was never made (by confirmation from bank that said check was never cashed) she indeed does owe for the services rendered. As for the phone calls she would call after hours and refused to talk to us girls in the office. She only wanted to talk to the owner who was unavailable and out of the area. IF you need anything further to help clear this up please let us know and thank you for allowing us to have a say in this matter.

   

  *************************** signed a 12 month agreement on 6-29-2021, and added a credit card on file. She was serviced per the agreement on that day and charged for that service via credit card. 

  
  

  Next was her 30 day follow up on 7-27-21 and was charged via credit card for that service. Her next visit was scheduled quarterly thereafter. 

  
  

  On our very next visit she was notified via text on 10-22-21 for her upcoming visit 10-26-21. The status of the remainder was successfully delivered (our CRM updates all incoming and outgoing SMS and Emails sent within the system).

  
  

   On 10-26-21 at the scheduled visit our technician called and told us she wanted a printed invoice mailed. *** mailed that out right then. The charge for that invoice was declined due to the account being closed.  

  
  

   ******* called on 10-28-21 requesting the invoice be mailed. We informed her that we had put that in the mail on the 26th and she should be receiving that soon. 

  
  

  On 11-10-21 she received this message from us: This is to remind you of your balance of ****** for your property located at ****************** that is days past due. 

  Did you know you can pay your balance online? Click this link Customer Portal to access your account and make payments. Please contact our office if you feel you have received this message in error.  Thank you

  On 11-12-21 ******* called again and again wanting a printed invoice so we sent her another one. 

  
  

  Our system again tried to charge that invoice on 11-24-21 That as well was declined for account closed.  a notification was sent to her letting her know payment was declined and there was an outstanding balance due on the account.
  

  On 12-23-21 we emailed her: You have a balance of ****** on your account. Please login to https://turfbadger.pestportals... Account Number:11374
  

  
  

  On 12-23-21 ******* called again and again wanting a printed invoice so we sent her another one. 

  
  

  Our system again tried to charge that invoice on 1-19-22. That as well was declined for account closed.  a notification was sent to her letting her know payment was declined and there was an outstanding balance due on the account.
  

  
  

  On 1-20-22 ******* called and told us she had made a payment via check and that she wanted to speak to the owner and no longer wanted to speak to *****. (***** is the girl here not *****). ***** tried to tell her we never received her payment and that the accountant had checked all the checks to be sure.

  
  

  On 2-9-22 she again was notified via email: You have a balance of ****** on your account. Please login to https://turfbadger.pestportals... Account Number:11374 If payments get more than 60 days we will be forced to send to collections.Thank you

  
  

  On 2-9-22 she called again saying she paid. She also said she doesn't want to hear from us again. ***** canceled her future services, but per the signed agreement she would still owe a cancellation fee for not completing her agreement of $151.

  
  

  So with the timeline the service was done in October that is in question. In the complaint she stated she wouldn'd add a credit card on file. Which she did add and used for the 1st 2 services. Then said she made the payment but the check attached to this complaint clearly shows it was written more than 2 months after the service was performed as the check is dated 12-29-21. She also states that her bank stated the check was never cashed. Therefore we never received the payment. 

  
  

  ***** has talked to her several times during this period and she was not very nice and over talked and wouldn't listen to reason. All of our calls are recorded for this very reason alone. If you need copies of the calls, invoices or messages just let me know and I can provide them to you. 

  
  

    

  Ok I think I am finished. Thank you for allowing me to send the rest of the information in.

  ******

   

  With Regards,

  ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩