ComplaintsforJP Automotive Sales LLC
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Complaint Details
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Initial Complaint
05/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a car from JPS from a lot located at 15N272 unit F *********** **, on 5/7/22. Less then an hour after purchase. The car showed evidence of severe engine issues.white smoke was pouring out of the tail pipe. I do have a video but I couldnt attach it.I notified the dealer right away. They asked me to scan the engine for the error code (in picture attached). I was told that they would talk to their mechanic. They offered to pick up the vehicle and never did. I requested my money back. But they only offered an exchange. I payed to have it towed on 5/11, since it was not drivable. That offered a cars they offered in exchange all had issues. One had a window that would roll up, the other had a trunk that wouldnt close, the last one ran loud was told it had to do with some flexible piping. I didnt except the vehicles. I have no money and no vehicle. the vehicle is in their possession. I also noticed the title wasnt in the Dealers name ( picture attached) There was no resolution for a refund.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.