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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/15/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have contacted this company numerous times by phone and email. I have asked them to put my ADDRESS on their DO NOT MAIL LIST !!!!Have told them numerous times that I have lived here, at this address for over 8 years and they are sending their junk mail ADDRESSED TO MY ADDRESS to someone who doesn't even live here.I am not interested in any of their products or services. Would like them to stop sending junk mail to my ADDRESS!!!
Business response
12/18/2023
Hello there,
Although it seems simple, removing someone from a mailing list is more complex than just deleting them from a database. When lists are purchased through a 3rd party for marketing purposes, many times the lists are "rented" or "single use" so we don't actually see the full list before mailings occur, rather we are guaranteed that they meet certain criteria (zip code, home value, homeowner, etc.). We do not intentionally mail this specific customer advertising, nor do we want to waste money sending mail that just gets tossed. I have already removed them from the mailing list, however each address will get 2 mailings before I can cancel anything, and there's no guarantee they won't get mailed again in the future with a different purchased list, not only from us but from any company doing direct-mail advertising. I will do my best to make sure it doesn't happen.
I would appreciate this complaint being removed from our account.
Thanks,
************
Customer response
12/19/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.