ComplaintsforDoggy Office LLC
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Complaint Details
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Initial Complaint
09/28/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
After boarding my dog on vacation for five days we requested that he have a bath before pick up. We were charged for the bath, but when we picked up our dog he was covered in urine. I attempted to call and get a refund for the bath, but the manager ************************* up on me. My dog was covered in urine and I had to clean my car and couldnt let the dog in the house until we washed him outside. I feel the refund request is very reasonable. I also am concerned that the manager wont allow me to voice my complaint with the owner. I believe she could be hiding complaints like this from her owner, because she is running the business poorly. I would like to be contacted by ownership to discuss my concerns. ****Business response
10/06/2023
Dear Sir:
I was made aware of the calls from both you and your wife. ******** followed our protocol and offered to rebathe your dog or give you a credit on your account. ******** is not allowed to refund money for any reason without my express permission. After speaking with her, I told her we would refund you. She called to verify your address so I could send a check at which point you would not confirm it, and you were electing instead to file a complaint with the BBB.
Sincerely,
*********************
Owner Doggy Office
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.