ComplaintsforCities Professional

• Initial Complaint

  11/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  He charged me $3585.00 and he only did flooring work and should have only **me to $2485.00 ac**rding to his statement, which is way over his verbal estimate of $1600.00 after he came over and checked the flooring inside my trailer and underneath the trailer, he kept refusing to give me an estimate up front before starting. I put down $3100.00 because the whole estimate of $6185.00 included plumbing work,and he required 50% down before he would start, which after getting his bill I canceled that part, but he still wanted $485.00 more, which came to a total of $3585.00. Anytime I mentioned about the plumber **ming over he was very evasive and just would say he needed all the plumbing money before he would talk to him. He also stated that he had been doing this for about 15 years and knew what he was doing, but with the billing he charged me there's no way he **uld be off by almost double what he quoted if he really knew what he was doing, unless he didn't mean about the **st and instead about how he was going to rip me off. I was filing a claim with my insurance **, They called him recently and he refused to give the estimate to them, stating I stilled owed him money which is a **mplete lie since he never did the plumbing work. He also threatnted to take me to **urt if I didn't pay the $485.00 and put a lien against my trailer. My insurance ** won't pay me the difference after my deductible without the estimate. Also when I first was talking to him I mentioned that about a year or 1 1/2 yr before I mentioned that I thought about getting a little newer trailer and right away he starting telling me that he had some for sale, which after everything that happened I believe belonged to other victims of he BS that lost their homes.I want the money that he owes me and the the full etimate for my insurance **. He certainly shouldn't be allowed to **ntinue this business since he is obliviously a rip off.He is a ********* and forgot hammer, both of them did.

  Business response

  12/06/2023

  The customer complaint is a fabricated story of lies and misinformation, Our policy in a ********************* is to require a minimum of 50% down payment for any construction services rendered, Plumbing, Electrical or HVAC services require 100% payment upfront. The customer was informed multiple times that this is a company policy. The customer received an Estimate via our accounting software and had to agree with the estimate terms for repairs so it would change to an Invoice, upon arrival to the customers home the minimum downpayment was short by over $800.00 and the customer had no logical explanation as to the reason for the lesser amount, I requested that the customer look over and Invoice and reread the Lien attachment and sign if she agreed to the terms set forth or we would not commence with the proposed repairs. She signed and agreed. Furthermore upon arrival she was informed in advance that all home furniture needed to be removed from the areas needing repairs, however we had to move Dressers, Queen **** bed, multiple totes filled with items, dirty cat boxes with multiple piles of excrement strewn throughout our proposed construction areas with no regards to human safety. As to the additional charges of $485.00 separate line item contained in the estimate stated any items outside the scope proposed would be an additional charge, the customer requested a change item ( preparing the kitchen cabinet to accept a Dishwasher which would require additional construction costs to complete. As to addressing the insurance claim, I refused to help this customer commit what I deemed as Insurance Fraud, the customer had several issues with the plumbing multiple leaks had been detected from the ********************** monthly reporting software and the customer response was Oh I know there are leaks, the customers lackadaisical response to the 2 years worth of water damage from multiple water leaks is a direct result of her failure to repair. And in my mind is the epitome of Insurance's Fraud this customer canceled the line Item Replacement of waterline within our contract. 

• Initial Complaint

  02/22/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I contracted RJThayer at this company to perform maintenance / home improvement on my mobile home. I paid 1/2 per contract at the start of the work in August of 2022. I was supposed to pay the next 1/4 of the funds when the work was 3/4 complete and the final payment on completion. He asked for the next 1/4 payment (and I paid him) before he even had half the work done. He then did some work, but asked me to pay the painters out of my pocket, so I paid him the final funds. He has done less then 1/2 the work, and he has all my money, and he is not responding to phone calls, emails or texts from me trying to resolve this matter since November of 2022. I'm asking for a minimum of $10,000 refund of the over $22,000 I've paid him. The last time I was able to talk with him, he was belligerent, rude, name calling and bullying. I don't want anything but a refund of the money he owes me. And a dinner apology for the way he's treated a 70+ year old man that's dealing with cancer, anxiety and depression.. and lives alone!!!

  Business response

  03/09/2023

  BBB ******** Respond to Complaint
  
  
  Cities Pro went to Mikes home to quote a remodel job in August 2022.  At the time of the quote,the home was completely empty, and the quote was written based on home condition.  The accepted quote did not include many of the services ultimately provided; moving Mikes personal items to make room for quoted repairs to be completed, return trip for removal of washer dryer and dishwasher, return trip for installation of new washer and dryer, return trip to reattach dryer vent hose after ***** cat dislodged it for means of escape,return trip for installation of new stainless steel sink, faucet and dishwasher connection kit.
  Moving furniture alone was an additional 3 hours of work in addition to the quoted services. The condition of the home changed every time Cities Pro came out.  Work surfaces had to be prepped multiple times due to ever changing scope of work and condition of home.  
  
  ***** additional services alone ate into the budget over $5,000, and the way **** was using the funds paid for quoted services was effectively communicated to **** in real time.  Moving personal items is a service available at a cost determined by the volume of items to be moved.  Additional trips to the worksite are billed at $125 per trip.  This was also effectively communicated to **** in real time. 
  
  Services originally quoted and accepted are: reinsulate and apply heat tape to water line, install dryer vent, replace front and rear doors, repair damage to entryways near doors replaced due to water damage,caulk all windows, repair and paint flowerbox, prime and seal roof, add support to front porch and bring to ADA *********** repair rear porch to bring to ADA *********** paint interior of home. 
  
  During execution of the quoted and approved services, **** also requested or required moving ***** personal items to make room for quoted repairs to be completed, return trip for removal of washer dryer and dishwasher, return trip for installation of new washer and dryer,return trip to reattach dryer vent hose after ***** cat dislodged it for means of escape, return trip for installation of new stainless steel sink, faucet and dishwasher connection kit.  ***** services were provided a la carte and charges were applied against funds provided by **** for work to be done.  This was communicated to **** and he indicated this was acceptable so additional work was completed. 
  
  It was understood that all work with exception of the furnace install would be completed prior to **** leaving for ***** in October and furnace install would be completed during his time in *****.  During execution of the scope of work, **** had a change in plans and without explanation needed all work completed asap.  Because of timeline originally agreed upon, other work was scheduled with other clients and Cities Pro could not move those jobs to accommodate an additional change in plans by *********  Cities Pro effectively communicated this to ****.  It was at this point that **** began harassing Cities Pro via ******** and Linked In.  **** even went so far as to begin harassing a previous client and RJs wife ****** (whom **** assumed was RJs daughter).  ***** incessant contacts through Yelp! Ultimately cost Cities Pro an additional $2,000 even though Cities Pro had been communicating with **** how **** had redirected funds to the handyman tasks and away from the original scope of work, what additional was needed and how ***** requests for additional services made the project go over budget.  Due to constant changes in scope of work initiated by ****, and ***** unwillingness to pay for costs associated) all work paid has been completed.  As things sit today, the only work not done on the original quote is the furnace install.  Cities Pro is **************** the furnace to **** and waive the trip charge and consider the relationship terminated and work complete.
  
  Cities Pro strives for customer satisfaction in every job executed, but does not provide services for free.  **** was unhappy with the overall paint job due to the color chosen by *********  **** was unwilling to pay for an additional coat of paint to be applied to render satisfaction.  It appears in hindsight that **** thought he had hired a general handyman to complete tasks at command,without having to pay additional funds for those services provided.  Because Cities Pro values our Veterans (and cares about those inflicted with Cancer) and cares about our clients, Cities Pro did all of these additional tasks and informed **** the charges for these services would be deducted from funds paid. 
  
  *************** through his funds without regard to the remaining work provided and was offended when he was told the funds were depleted by additional tasks.  **** was provided a full accounting of every dollar provided to Cities Pro for services rendered.
  
  As to the dinner apology, this will not happen.  It is Cities Pros position that there is nothing to apologize for as Cities Pro has gone above and beyond to assist a Veteran and Cancer patient.  Cities Pro is not a non-profit company and has never portrayed itself as such.  As to the request for a refund, this will not happen.  **** used all funds provided on tasks and services.  Cities Pro will not bill for the additional charges **** forced upon the company as a courtesy.  As stated previously, the offered resolution is to deliver the furnace to ***** home so he can have it installed by a contractor of his choice and the contract is now complete.  Cities Pro took a huge loss for working with ****, as a result of ***** own actions.     

  Customer response

  03/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have a copy of the estimate, and I edited it to reflect what was actually done vs. what was not.    

  I woukld WELCOME a neutral third party to ***************, and review my claims. I adjusted what ive paid him to also reflect his "Added" charges.

  ***************** and Cities Professional owes me $11225.41

  Now , that money needs to be refunded to me immediately!

  
  Regards,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩