Business ProfileforJohnson Fitness and Wellness

I purchased the Horizon AT 7.0 treadmill through the Johnson *********************************************** website for $870.51 on 8/6/24. The product was delivered on approximately 8/14/24. We assembled the treadmill and the product did not work. I contacted the Johnson *********************************************** customer support team on 8/16/24 and provided them with the requested information (purchase receipt, serial #, and information on the blinking light indicator). I was told in 8/22/24 that a part was being shipped to me and to contact Above and Beyond Fitness to schedule the repair when the part arrived. Above and Beyond Fitness came to my home on 9/3/24 and stated that a different part was needed and that they had sent the request. I contacted Johnson *********************************************** customer service again on 9/19/24 because I had not received any replacement parts. They stated that the request was in a pending approval state but they would get that sent out asap. I received the new part which was a lower board and scheduled with Above and Beyond Fitness to have the part replaced. They came to my home on 10/3/24 and stated that there should have also been an entire new console shipped with the lower board and just replacing the lower board did not fix the issue. A new console was never provided by Johnson Fitness. I contacted ***** with Johnson Fitness and Wellness on 10/3/24 via phone ************* and requested a refund for the product I had purchased that has never worked since delivery in August. She stated that they would not refund my money. She stated that she was trying to get approval for a new treadmill to be shipped to me but this is not an acceptable resolution to me at this point. I contacted the company within their 14 day return period and notified them that the product was not working. At this point Johnson *********************************************** has delayed this process for an unreasonable amount of time.