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Complaint Details
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Initial Complaint
07/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My 2018 equinox antilock brake system stopped working on my way home from ******** to **** Macomb is an hour and 45 minutes away. My car was towed to *****, which was the nearest dealership through ****** services. My car has been sitting there for three weeks now and they were supposed to call insurance to file a claim for an extended warranty coverage, they have failed to do so even though we have called every other day for the past three weeks to ask them to please file the paperwork. My car has not even been submitted to the insurance, and they cannot give me a time of when it is expected to be done and thats not even the repair work they first have to file the claim and once its submitted they get the clearance to do repairs. . I own my own cleaning business and have not been able to work for three weeks now when I call, I get a bunch of excuses and no definite answers as to why somebody cant submit the paperwork.I am not able to file it it has to be the dealership. They will not return phone calls and no manager to speak with. I have NEVER FILED A CLAIM THROUGH BBB ************ is unorganized rude when you do call and just doesnt seem to care and cant answer basic questions regarding the vehicle that they have hostage. I have never experienced anything like this. I have no way to go get my vehicle as it is not drivable with no breaking system. I have begged and begged to just at least speak with some sort of management and figure out what is going on. And they continue to say nobody is available. Thats unacceptable. I have left messages every other day with the secretary and am constantly getting the run around. With no answers.
Business response
10/15/2023
We apologize for ************************ frustration. The parts needed to complete the repair were on backorder - she retrieved her vehicle and we believe found another dealership to assist. Our lack of communication is unacceptable, and our new managements team truly apologizes for our failure in that regard.Initial Complaint
07/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bought a 2016 Jeep renegade from kunes **** in ******* ********* it was not disclosed that it was in a moderate accident it is bent the front windshield leaks and it goes kind of weird down the road I've tried several times to resolve this problem with Kunis and they don't want to do anything they want me to come up with $7,000 more to buy another car and take this one back I've been working on this for over 7 months and they say it's been since January but it's not the air conditioning don't work like we were told it did just like I said the accident was not disclosed about the vehicle the doors don't shut right it's a real pile and I want an exchange to a different vehicleBusiness response
07/27/2022
We have received a complaint regarding the above ID at ********************** **** of ***********. In the complaint it ****** from the customer that his complaint is with ********************** **** in ******* *********.
Could you kindly send it to them?
Business response
07/27/2022
Thank you for reaching out. ************** bought the vehicle last October, and returned to the dealership once last November for service, and all issues were addressed at that time. Since then, we have offered to assist **************, but are unable to as he has not agreed to come into the store. We would absolutely be willing to assist ************** in trading out of this vehicle, but cannot do this over the phone and with complicated credit issues. Art ********, our Finance Manager, has asked to get ************** back into the store, and is willing to assist as best we can.
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Get a QuoteCustomer Complaints Summary
218 total complaints in the last 3 years.
100 complaints closed in the last 12 months.