ComplaintsforKunes Auto & RV Management Group

• Initial Complaint

  09/23/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I took my car there because the check engine light was on and requested a detail scan of the car, the first time I was told there was nothing wrong and paid for the scan. I drove it home and the light came back on so we took it back to the dealership, the called and stated the battery was bad and replaced it. Drove the car home and went to restart the car and it was dead again so the battery was never the problem. The problem was with a sensor not related to the battery. I went back to request the money back for the battery that didnt need to be replaced and the manager wouldnt just listen to what I had to say, kept cutting me off and only offered me a voucher for 100$ towards my next repair. I stated I didnt want that because I was treated poorly by most of the employees and I dont want to come back so they voucher would do nothing for me.

  

  Business response

  10/03/2024

  We are very sorry that Ms. ****** is disappointed, and feeling that she was treated poorly is not the experience that we expect.  However, the battery did indeed need replacing, and we believe all repairs were made appropriately.   Ms. ****** has not returned our calls for further resolution, and we will still offer the $100 credit as previously stated. 

  Customer response

  10/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 

  The first time I went there my car was plugged in and I was told nothing was wrong with it, bring it back if something comes up. The second time I was told it was the batter after the batter had already been tested by a different place and was stated the battery wasnt the issue, the battery was replaced anyway, I drove off the lot, took it home and the engine fan wouldnt turn off so I let the car sit for about 5 mins to see if it would shut off it did not so I went to start the car again and it wouldnt start even with the new battery. I do not believe the battery was the problem since the car still died with the new battery, I believe that the sensor that was replaced the THIRD time I was there was draining the battery hence why my car wouldnt start. But since I could not get a word in edge wise when trying to explain this to the service manager I couldnt explain exactly how many times Id been there and why I am not believing that the battery wasnt the issue, considering the first time they plugged my car in I was told there was nothing wrong with it. I was out of a car for about 3 weeks and I am not happy about it because the car wouldnt start it was automatically assumed it was the battery and clearly it was not since the car wouldnt start after it was drove home, the car was returned back to the dealership less than 1.5 hours after I had picked it up from the battery being replaced. Also the service manager was told and acknowledged that I wanted the old battery back and when i went there to try and sort this out the battery was no where to be found. I do not want to come back here for ANY services EVER so I will not be accepting your 100$ voucher for any repairs if I have to come back there. Ill take a voucher for someplace else but I do not want to go back to any dealership that has anything to do with this service manager. 
  Regards,
  
  **** ******

• Initial Complaint

  09/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  February 9, 2024 I bought a new 2023 Jeep Renegade from Kunes Country in *********, ***When I arrived and looked at some models I chose a vehicle that was approx. $24k after rebates and sticker. I sat down with a salesperson to work on a deal. He said they have a bank that would probably be around 6% interest. I let him know that was a little higher than I wanted to pay. He said no problem he will do some more searching and if I can put more down or get a co-signer that would help the interest rate. I did agree to put more down. He went in back several times with the tablet and came back and would say everything is going good. I could then drive the Renegade home and they would finish up. Over the next week they called several times asking for more down payment and a co-signer to get a better deal. I finally said ok and let my daughter co-sign. She drove and met the salesperson and signed. I did get a thumb drive with the contract, as they said they don't have the actual printed papers but I could print them if i wanted. But I was unable to view the file on the thumb drive.After a few weeks I logged into the ********** website and made the payment they told me which was approx $425. The next month I logged in and payed it again. Then Stellantis called my daughters phone and said her car payment isn't being paid. So I called and they would not talk to me because Kunes had put the contract in my daughters name only and I was not able to call. When we called together we found out that the payment was not set up for $425 per month for 5 years, but rather they had it for over $800 per month for 8 years. saying Kunes told me the bi-weekly payment. So they used yo-yo tactics to get the car in my daughters name because when she went they had her sign on the middle line, but when they put it on the thumb drive they had moved her name to primary buyer. We need this renegotiated asap.

  

  Business response

  09/23/2024

  This is taking us by surprise.  At no point was a $400-ish payment quoted, and the vehicle was sold for $38,000, not $24,000.  Both parties are on the contract, and signed as such.  All pricing and payments were fully disclosed, and never changed through the process.  Signed contract & buyers order is attached, as well as the "pencil" which is an outline of terms agreed upon.  We do not believe this transaction was done improperly in any way.

  All of that said, if Ms. ****** is unsatisfied and looking for a less expensive option, we would be happy to assist.

  Customer response

  09/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  ****** ***** should NOT be on this loan. I have copies of all the manipulated paperwork ****** ***** never had an **** and the paperwork does say that that was her **** That was traded. The car was listed at ****** with rebates brought down to 24 and you shouldve added the remainder of 6000 from the ****. ****** and I now have a loan for $47,000 with a 12.9% interest rate. The interest rate was 6%. And that is exactly what was discussed with ***** and on the tablet. Im the purchaser. I called ***** several times looking for paperwork and letting him know I had not received anything from the bank. I discovered all of this after  Stellantis emailed the paperwork to me. The initials On the bottom of each paperwork are not ****** nor did ****** ever sign to be a purchaser. Neither of us make enough to even qualify for a loan for $47,000. I would like to know how I could get into something affordable or make this loan affordable and remove ****** Please let me know what options I do have thank you
  Regard
  
  ***** ******

  

  Business response

  09/25/2024

  We are sorry that the vehicle cost is not working for you.  Our team will be reaching out to assist in finding a more suitable solution.  ****, our General Manager is aware of your concerns.

  Customer response

  10/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Consumer has not heard from the business. 

   
  Regards,
  
  ***** ******

  Customer response

  10/08/2024

  Good afternoon I spoke with *** ***** on the phone A week ago He went over the bill of sale with me which I have never received paperwork until Saturday. He said there was $10,000 in warrantees to come in on Saturday morning at 9 oclock and he Would go over this with me and see what we could do. I got there and was seated in the lobby and later told that *** ***** could not meet with me. Nobody approached me. I went up to the counter where I saw ***** that was my car salesman and asked to speak to somebody that has got to get taken care of there was eight people sitting there after I raised my voice then a man said he was Mitchs boss he would speak with me. We went into an office. He didnt let me talk. He said all I see here assigned paperwork I dont see a problem, he was very very rude. He said the bottom line is I shouldve never needed a cosigner to begin with and I wouldnt be in this position. He and **** were very mentally abusive and very condescending very arrogant. He would not print off the paperwork for me because he wasnt there six months ago when this took place. So I went back out to the lobby and asked at the desk. Is there anybody here whos been here six months who can talk to me and print off my paperwork **** stepped up. He was worse than the first guy, very rude. The police had already asked me if I dealt with **** because thats their biggest complaint is **** leaving because it was getting loud and busy and I was very visually upset. I did leave the car there and I took off the license plates I do still have it insured because Im very scared. I was gonna take the chance of something happening to this car , I do not know what to do. I am sick emotionally sick. Ive got to get my daughters name off of this. I wouldnt have needed a cosigner if I didnt have a $47,000 loan I was there for a $20,000 car how did it turn into this , Im very very sick over this like where Im feeling at the end of everything.

  

  Business response

  10/14/2024

  We have differing opinions about these events, and do believe that our team fully disclosed all details to Ms. ****** and her daughter.  However, we are very interested in assisting Ms. ****** in finding a more affordable vehicle.  If she is uneasy working with the *************** our **************** team can assist at ************.

  Customer response

  10/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I went to a different location there is no possible way to flip that car because it is upside down over $20,000. They offered $23,000 the load is for $47,000. They said I would need a co signer which obviously I will not get after this. No bank will give a loan for a used car for that much. I dont have the $ to pay the difference so what they are saying is untrue once again. The paperwork was manipulated after I signed even our rent amount is not correct anymore. Its $2000 not $200. The initials on the documents are not Gracies. **** was not willing to do anything  when I was at his location except belittle me! I hope you can respond with this message. I just want ****** off of this. She did this out of being kind because *****, the salesman explained a co signer totally different to me. 

  If they can get me into a different vehicle to clear this loan with no co signer no money down I will take it!! I will definitely do it!

  
  

  Regards,
  
  ***** ******

  

  Business response

  10/26/2024

  We've reviewed all paper work and discussed with all of our team.  We see nothing irregular, and our team recalls Ms. ****** and her daughter in the office, signing paperwork.  We're quite confused by this complaint.

  That said, we will do whatever we can to assist Ms. ****** in getting out of this current vehicle and into another.   We have offered our **************** team, and our store has also had discussions, but we do need Ms. ****** to have a calm conversation with our team and discuss options.  We cannot change signed contracts and loan paperwork between parties that we are not a party with without her involvement or through a BBB complaint.

  Customer response

  10/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***** ******

• Initial Complaint

  09/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was going to finance a vechile but the car was not at the dealership when i went to look at it. The sales person and i agreed not to run a credit check until the vechile was available to be seen. Then i was alerted by my credit report that the dealership ran multiple credit checks before i even seen or agreed to purchase the vechile. I did not give them permission to do so.

  

  Business response

  09/25/2024

  We've gone through all of our communication, and, unfortunately, your request to not run credit came in after we did with the authority of your signed credit app.   We cannot rescind the requests from your credit report, but if you dispute them we will not protest.   Credit bureaus consider multiple requests during a car buying process as a single request and it does not reflect negatively as multiple requests.

• Initial Complaint

  09/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The ********* IL location sold me a car with a known warranty recall but did not have the decency to tell me. Now the recall is expired and they refuse to assist in anyway despite this being their fault. The service center said they could not fulfill the recall while it was under this possession because it had to have a customer name on it. I called the Toyota parent company and they said that that was a lie.

  

  Business response

  09/05/2024

  The recall for this customer was completed 3/12/2020 at ****************. At that time it was found the vehicle did not have excessive corrosion per the recall. The recall was closed at that time due to this. There was a warranty extension program ZH6 that expired in 8/18/2022 (see below). Since there is no current recalls or warranty extensions available for this customer I would say we can not provide replacement of the frame. I just finished discussing this with Mr. ****** He is currently working with ****************************** further requesting assistance.

  We do understand the frustration, but this store did fulfill the recall requirements faithfully, and our hands are now tied.
  
  

  
  

  Customer response

  09/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I was emailing with **** the service center manager of Kunes ****** of Galesburg. There is no documentation of the frame being inspected after the vehicle was traded in on 4/9/2021. I attached the inspection he sent to me. Now **** refuses to continue our conversation in a written record. According to the ****** brand engagement member I spoke to, the frame should have been inspected under the warranty extension program before being sold to me. Your employee lied to me about the dealership not being able to complete this while the vehicle was in possession of the dealership. Kunes ****** of Galesburg knowingly sold me a vehicle with known safety issues and risked the lives of my children when they were in the vehicle. 

  Regards,
  
  *************************

  

  Business response

  09/10/2024

  We are sorry for ****************** frustration, but our store is not at fault, and there is a misunderstanding of ******** recall process.

  The recall H0F expired on 5/21/19 per ******* (see attached). The inspection that was completed in 2020 was per the customer satisfaction program ZH6. (see attached) and that program expired 3/17/2022.  In 2021, we complete an inspection of the condition of the vehicle with every used car before selling and that if the frame was corroded it would have been noted on our inspection report.  Without an official ****** mandate, inspections are performed and only negative findings are noted on our reporting.

  Customer response

  09/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  As I said to ***** the general manager and **** the service manager there were multiple errors on the inspection that took place in 2021. I cannot and will not accept that the inspection was done throughly and accurately. I was told these errors were minor and did not make the dealership as much money as compared to the frame replacement. The fact the manager would excuse these errors from a master technician because of the profit and loss line of the dealership furthers my belief an error occurred. 
  
  Regards,
  
  *************************

• Initial Complaint

  09/04/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  7/31/2024 Loan paperwork has the car price ********* The vehicle was priced at ****** Was given ***** off price Sale price ******

  

  Business response

  09/05/2024

  Our team is reaching out to ****************** to review her sales contract.  The sale price was actually $16,777.  ******************* chose to add our Appearance Package & a ************************** All items were disclosed and signed for, and we believed ******************** understood all charges.

  Sales price of $16,777
  Kunes Appearance Package of $3300
  Theft Deterrent Package / Insurance $1190
  Documentary fee $499
  sales tax $1389.63
  The $23,155.63 is the total loan amount inclusive of all above items.

• Initial Complaint

  09/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought the car last than 2 months ago. Started noticing problems day 3, contacted the company and showed up multiple times with literally no help and me being ignored. Now my car doesnt work at all!!!

  

  Business response

  09/19/2024

  We have traded Ms. ***** into a different vehicle and believe she is now satisfied.

• Initial Complaint

  08/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Pricing was hidden and not transparent.Was just overall a bad experience! We really wanted the car but I could not get transparency on numbers despite running credit advised by ******* these are the numbers then I asked why it doesnt add up they are now preliminary numbers 50+ texts plus 2 hours in there still no joy. There was a 400 theft option (I would never purchase) a 700 acquisition fee and first payment missing to the tune of $2k. I kept chasing them for answers. Rebates applied I was not eligible for.I am thankful to **** as he was transparent after I called in.

  

  Business response

  09/05/2024

  We are sorry for the frustration and are still trying to work with Mr. ************ There was one Jeep Owner Loyalty rebate for $2,000 that we initially believed he would qualify for, and because of the vehicle ownership he did not.  We hope to be able to satisfy him shortly, and appreciate the opportunity to do so.

  Customer response

  09/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear to be incorrect.

  we have followed up with your ** **** twice with no response. Nobody at the store has contacted us to make this right.

  Regards,
  
  ******* *****

  

  Business response

  10/11/2024

  Our customer service team is working with Mr. ***** and working to find a suitable solution for him.

  Customer response

  10/11/2024

  Better Business Bureau:

  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear

  kunes sent you my worksheet that I changed when the numbers did not add up. Corruption and deceit continues.
  
  Regards,
  
  ******* *****

  Customer response

  11/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ******* *****

• Initial Complaint

  08/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a certified used vehicle from Kunes Dodge Jeep Ram of Belvidere on 8/17. Through a lot of bait and switch tactics I thought I was getting a good deal on a used 2019 ***** Equinox. The price listed online was $15.777, however, the amount they financed was over $21k after my $1k down payment. The increase in amount was not disclosed and nobody went over any numbers except to speak in terms of monthly payment price. Besides the deceptive sales tactics, I get the vehicle home and notice it has a very significant oil leak. I alert the salesperson via email even though it was Sunday. I then contact the sales manager on Monday expressing my anger and frustration over being sold a vehicle with what appears to be a very significant mechanical issue. I expressed my desire to cancel the sale as I had no desire to deal with a new vehicle I am paying a large amount of money on to have mechanical defects. They refused to cancel the sale and instead offered to fix the oil leak for free. The vehicle went to their service department who had the vehicle for several days. I was told yesterday it has been fixed. I pick the vehicle up and it sits in my driveway overnight and there is a huge oil spot on the ground. It is clearly not fixed. I have never had such an awful car buying experience. A ****** search shows there is currently an active lawsuit for deceptive practices by Kunes. They say their used vehicles go through a 125 point inspection. The location says they were unaware of the oil leak because they picked it up from a different store, but the other store should have completed this so called inspection and identified that this car has mechanical defects. A vehicle cannot be sold as certified when it has an issue like this.

  

  Business response

  08/29/2024

  We do apologize if our team has not been responsive to ******************.  Her vehicle is at our facility and we are performing all repairs and ensuring there are no oil leaks.  We believe this issue will be resolved.

• Initial Complaint

  08/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have attempted at least 4 times to try and get the Kunes Dealership to provide me a copy of the paperwork I signed when I purchased my vehicle two months ago!! They initially apologized and promised to get me the paperwork but they never sent it and now they refuse to respond to ky emails and phone calls. They also are refusing to provide me any information on the extended warranty I purchased as well. Again choosing to ignore my multiple requests. This is unacceptable and required me to spend close to an hour in the phone with the financial institution who did the auto loan to get me set my monthly payments set up since I couldnt reference the paperwork I signed at the dealership. Extremely unprofessional dealership.

  

  Business response

  08/27/2024

  We have reached out to **************, provided all documentation and apologized for our lack of responsiveness.  Our paperwork is delivered on a USB drive, and it was either misplaced or not well explained to ************** that all of his information is on the drive.  We believe this matter is resolved.

• Initial Complaint

  08/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I own a 2022 ********** outlander, about 3 weeks ago the gearshift light came on and after that I wasnt able to shift gears in my car. Im told that I have to pay $1500 because this is not covered under warranty, They said that is was a complete computer malfunction my car has been in the shop for over 3 weeks and there have been multiple recalls on this type of car I feel they should cover this malfunction and not I

  

  Business response

  08/22/2024

  We understand the frustration, but we have worked to appeal to ********** with no relief.  The vehicle has over ****** miles and the factory warranty has expired.  We are working on open recalls, but the customer is responsible for non-covered repairs.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩