ComplaintsforErberts and Gerberts
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Complaint Details
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Initial Complaint
03/28/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
This incident happened earlier in March. The exact date of which I am not sure but would have occurred in the second week of March of 2022. A small amount of money was exchanged for a meal. The product or amount of money wasn't the problem though.My complaint involves the terrible employees, how some employees are treated as well as potential health issues. First, a lot of the employees are younger. A good portion of the time they stand around on their phone. I believe this is a potential health issue because not only are they not wearing hair nets or gloves most of the time, they're reaching for their phone in their pockets. I had also witnessed an employee having an outburst and screaming at other people. Management seems terrible, particularly who I believe was the assistant store manager. I witnessed the attitude she would give employees and pretty terrible remarks. The last time I visited also believe I witnessed an employee not being paid for their hours when they were there to pick their check up. Tis same manager didn't even seem to do anything but sit in the office and consistently had an attitude when I had been there. They don't take any interest in daily operations or do anything about the potential health issues or the people standing around on their phones. I like the menu the place has to offer but from what I had seen the few times I had visited, the place and management here are terrible and not very sanitary. This is not a great environment not only for the employees or customers such as myself who sit in to eat and have to witness this behavior.It is my hope that someone higher up can read this complaint and/or possibly speak with me.Customer response
03/29/2022
I do not have a receipt. I paid cash for a small meal and did not keep a receipt.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.