ComplaintsforThermaTek Air
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Complaint Details
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Initial Complaint
01/16/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Bid date: 11/27/23 Installation date: 12/7/23 The bid for furnace and installation was oral and was $4600.Bill presented on day of installation was $5060. Installer claimed that sales tax was necessarily added. When I challenged by phone to company I was told they always add sales tax to the bid. I do not think it is legal to charge sales tax on installation - first of all. And, I expected the bid price to be complete. Therefore I want a refund of $460 I also realized that they left no documentation on the new furnace. Requested it by email and haven't heard a word. I need the documentation also.Customer response
02/08/2024
Thermatek sent me a money order for $460 and also stated that the furnace documentation is taped to the attic furnace. The situation is resolved but I think this company needs investigation on illegal sales tax charges for services.
Loretta
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.