ComplaintsforBellin Health MRI
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/10/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
in July 2021 I was referred to Bellin for physical therapy after receiving knee surgery by a another organization. Bellin failed to obtain the authorization number my insurance provided and sent me a **** for their services. I then provided Bellin with the authorization number which completely covers me for up to 15 visits (of which I only used 2). Please note, I receive my health care through the VA and am 100% covered. Bellin failed to go through the proper channels to get this resolved and instead continued sending me bills, threatening to take me to collections.Business response
12/28/2021
My name is *********************** and I am a Team Leader of Bellin Healths ***************** Services-**************** my overall focus being self-pay accounts receivables. I received BBB Complaint ID: ******** from one of our Senior Leaders here at Bellin and wanted to provide the written response below:
The patient associated with BBB Complaint ID ******** received physical therapy services on 7/21/21 and 7/28/21. Bellin Health did not receive an authorization number from the referring provider for this patient until 12/3/21. Without an authorization number on the claim, the patients coverage would not apply for these physical therapy services. Once Bellin Health received the authorization number, a new claim was submitted to this patients insurance with that authorization number included. Since that claim submission, Bellin Health has received payment from the patients insurance and the patient no longer owes any moneys to Bellin Health.
During the time between the date of service and the time the claims were paid, the patient received three monthly statements from Bellin. This is standard billing practice and prompts follow up from our patients to provide their insurance carriers the necessary information to submit a more accurate claim, which in instances like these result in a reduction, if not elimination, of any balance being the responsibility of the patient themselves.
Please let me know if you have any questions, look forward to hearing back to you. Have a great New Year!
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.