ComplaintsforDan Goben Cars
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Complaint Details
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Initial Complaint
09/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We purchased a 2014 Buick Encore in December of 2021. Within a week the check engine light came on in the vehicle. We abruptly called *** Goben and spoke to the manager who informed us to bring to their shop, *****************. They diagnosed it as being the converter and proceeded to replace it with an aftermarket part. The light continued to remain on the following week. We continued to call *** Goben and was told to bring it to back to ***************** who than attempted to clear the code. The light came back on and *** Goben advised us to take it to ************************. After ******** inspected and diagnosed they advised it was the converter again and they would not touch it as it was previously repaired by *****************. We then called *** Goben. The manager told us once again to go back to *****************. ***************** said they weren't able to do anything more with the car. After calling the *** Goben again they said to call *******. We called ******* and no response. Finally after 7 months of no resolution and being told to calm down by ******* I bought it into Broadway. They diagnosed the issue as being a bad AM converter and replaced it with an OEM converter. This costed me $1,665.58 in addition to countless hours of having my daughter bring it to ***************** and *******. Also, the time I spent trying to explain the issue to the manager at *** Goben only to be dismissed. This has by far been the worse experience of purchasing a vehicle and has definitely caused undue stress and out of pocket expenses due to their inability to handle the situation promptly and effectively.Business response
10/24/2022
We were made aware of the situation. I called *********************** and we spoke and came to a settlement. I sent out the check last week.
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Contact Information
Business hours
Today,9:00 AM - 7:00 PM
| MMonday | 9:00 AM - 7:00 PM |
|---|---|
| TTuesday | 9:00 AM - 7:00 PM |
| WWednesday | 9:00 AM - 7:00 PM |
| ThThursday | 9:00 AM - 7:00 PM |
| FFriday | 9:00 AM - 7:00 PM |
| SaSaturday | 9:00 AM - 5:00 PM |
| SuSunday | 9:00 AM - 5:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.